Reflective Report For Hospitality Service

Hospitality is a very competitive industry, working in such dynamic environment require the employee to continuously innovate and being acumen with new trends. As a student, the industry placement gives me a chance to reflect the knowledge I have learnt in the first term. At the same time, it requires the student to have a good understanding of their strength and weakness based on the WIL competencies, from there they can have a SMART plan to improve any weakness. For the purpose of this report, the focus will be on my objectives in this industry placement and how I aim to achieve them.
According to Goleman, having a deep understanding of your strength and weakness, and from there we can adjusting yourself toward the goal that you have set out (Daniel Goleman, 1998, pg. 2). In Management Concept, I have done a MBTI test, which is a personality test. Follow the result, I am the

I got the basic knowledge and skills for my placement such as communication skills, food and beverage service skills and the understanding of all the procedures that a hospitality employee should know. For example, my knowledge in Wine Fundamental and Food & Beverage Service subject is the basic knowledge about the skills that I will need when working in the industry, such as how to carry dishes, how to serve and food & wine combination for suggestive sale.
My position in the placement is as a food and beverage attendant in Intercontinental Hotel. The main tasks of a food and beverage attendant are:
- Look after the necessary preparations before the start of any functions (MVP). For example, we have to polish/prepare the necessary amount of glassware, napkins, tray, cutleries and other supplies; set up the table and the bar.
- Studies the menu and being aware of the specialties (ex. cocktail of the day) as well as any out-of-stock items
- Take order and serve food and