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The objective strategies for tesco
The objective strategies for tesco
Improving Tesco customer service is important for the business
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What is role strategy?
Mission and Vision statement of Tesco
What is a mission statement and why is it important?
“A sentence describing a company's function, markets and competitive advantages; a short written statement of your business goals and philosophies” (Entrepreneur, 2014) A mission statement is basically something which outlines the purpose of the business and states what the organisation is selling and what customers will the products be directed to.
Tesco’s mission and vision is ‘to be the most highly valued business by: the customers we serve, the communities in which we operate, our loyal and committed colleagues and of course, our shareholders.’ (Businesscasestudies.co.uk, 2014) In other words Tesco wants to make sure that they are fulfilling customers’ needs and wants and they want to be sure that their customers are satisfied with the products that they are purchasing. They are not only concerned about their customers but they also care about their employees and they want them to enjoy working at Tesco. They want the company to grow and be successful and they want to win locally.
Tesco’s Aims & Objectives
According to (Tesco.com, 2014) Tesco’s objectives are offer customers a wide range of products which includes branded and Tesco own best value product and thy want to make sure they are offering their customers the best quality products. The first point that Tesco wants to achieve is meeting the needs and wants of their customers because if needs and wants are met then they know the organisation will be successful automatically. They will also offer staff training so employees can be improved and developed so they can offer the best possible service. Tesco not only wants to provide good service for ...
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Tesco.com. 2014. Tesco Annual Report 1995.. [online] Available at: http://www.tesco.com/investorInformation/report95/contents.html [Accessed: 16 May 2014].
Sims, D. (2014). Tesco Sees Strong Competition. [online] Marketresearchworld.net. Available at: http://www.marketresearchworld.net/content/view/1129/48/ [Accessed 16 May. 2014].
Mail Online. 2014. Tesco launches 'pound zones' to compete with budget supermarkets. [online] Available at: http://www.dailymail.co.uk/news/article-2620552/Tesco-launches-pound-zones-bid-compete-rise-budget-supermarkets.html [Accessed: 16 May 2014].
Business.qld.gov.au, (2014). Benefits and limitations of SWOT analysis | Queensland Government. [online] Available at: http://www.business.qld.gov.au/business/starting/market-customer-research/swot-analysis/benefits-limitations-swot-analysis [Accessed 23 May. 2014].
There are also services that Tesco sells for example, Telecoms, such as internet- broadband, internet- dial-up, home phone, mobiles on contract, mobiles on pay as you go, travel services, cars insurance, life insurance, home insurance, credit cards, loan, mortgages etc, which are all competitively priced.
Tesco PLC's Expansion in North Bracknell Introduction: Tesco PLC is an international supermarket not only selling high quality goods but has now also become one of the biggest job markets. As well as this Tesco has been running sub-projects to increase the level of customer care. [IMAGE] Tesco's main aims are shown by the steering wheel provided by their website (www.tesco.com). Tesco want to have good quality for value to earn their customers loyalty while still making a profit. I will be investigating the Tesco Superstore, petrol station, pharmacy and coffee shop in North Bracknell (Warfield).
Tesco is the largest retailer in UK. It is a public limited company which sells multinational grocery, health and beauty product, household items and toys etc. Since Jack Cohen founded Tesco in London’s East End at 1919 and now it has sprouted branches in 12 countries with over 7,800 stores include franchises. Tesco hire over 530,000 employees and they serve over tens of millions customers per week. Tesco
Tesco is a UK based Supermarket Company which was founded in 1919 by Jack Cohen, since then it has grown to become a multinational company which specialises in a lot more than just groceries, this has improved the overall profit of the company. The overall employees recorded at the end of 2015 was 476,000+, this shows that is a source of employment for nearly half a million people in the UK. The supermarkets are no longer just in the UK they also have shops based in Malaysia, India and Poland, this presents that they are increasing the size of business to a multinational company and is also a good source of jobs for people in poorer countries. In the world over 75million people travels
Tesco’s objective is to be the ‘champion for customers’, and they want to achieve this by being number one in customer satisfaction. They want to grow globally and by doing this they ‘create value for customers to earn their lifetime loyalty’. Tesco is
Tesco must also follow their statutory duty which ensures that their employees have adequate welfare facilities. Employees also have specific duties they got to follow by law which includes them to take reasonable care for health and safety for them and the people around them, they must also co-operate with the employer or any other person to enable the employer or other person to perform or comply with any legal requirements.
Tesco is trying to gain as high profits as they can because company investors or shareholders might thing about investing more money in to the business because of its success and development. Tesco wants to make its investors satisfied because it may affect business future.
Online Stores Tesco wants go into other markets because they would be bringing in more customers, which are going to increase profit. They also have another aim which is to expand internationally because they already operate within the Europe. They have to set themselves new aims and objectives that are harder to achieve as it’s the expanding further.
I feel as though Dollar General Corporation has a fairly vague mission statement. It simply states “Serving others, For customers a better life, For shareholders a superior return, For employees respect and opportunity.” [missionstatements.com] However, as vague as it may be, it does address all of the concerns and priorities that they share in their “About Me” section of their website.
All customers want these things and by Argos providing them what will attract more customers because of people talking about it (Word-Of-Mouth). Argos like most business' need their customers because they are the business' income as the customers are the people who buy Argos products. The customers are a bit like a pressure group because they apply pressure to Tesco to meet their needs. Meeting the customer's needs can be things such as expanding their stores or giving more variety on certain products. Argos have feedback forms in their stores which allow customers to communicate with Argos and tell how stores can be improved.
Shoppers were becoming increasingly "savvy" and changing the way they cook and eat in response to the credit crunch. All the supermarkets have seen sales of organic and premium ranges slowing or grinding to a halt, while lower-priced and own-brand goods have proved more popular.
This is the second part of the strategic assignment. In this report the competecies, culture and resource analysis of Tesco is presented. Furthermore in this report SWOT analysis of Tesco is presented and then two strategic options are suggested to Tesco. The strategic options suggested are then evaluated through the SAF model.
Marks & Spencer is one of the UK's foremost retailers of clothing, foods, homeware and financial services, boasting a weekly customer base of 10 million in over 300 UK stores. Marks & Spencer operate in 30 countries worldwide, and has a group turnover in excess of £8 billion. It has specific values, missions and visions. It’s main vision is ‘to be the standard against which all others are measured’, it’s main mission is ‘to make aspirational quality accessible to all’, and it’s main values are quality, service, innovation and trust. (www.marksandspencer.co.uk).
Over the years, Tesco has recorded growth which has been achieved through different strategies. The company has adopted its growth strategy which has been implemented in four different parts. One has been emphasis on the growth of Core UK business in order to expand internationally. This growth has allowed that company to position itself in food and nonfood sectors based on retailing services. Over the years, the company has witnessed financial fortunes which have been reflected in its growing sales.
They are highly skilled in areas of design, technology, training, and research and development. In addition, Tesco has a superior presence in the area of manufacturing.