The Importance Of Listening Skills In The Business Environment

1.) Listening- “Listening can be described as the ability understand and respond effectively to oral communication. People spend more hours listening each day than writing, reading and speaking combined”(Interpersonal Communication, Farmer’s Market Management Skills, n.d.). Individuals do not listen unless they are concentrating or trying to understand what is being said or heard in the process.

How can listening be useful in Business Environment?

Listening skills are important in organizations because it help maintain relationships among staff management. These skills also help maintain a firm’s interaction with their customers. Listening skills aids in other areas of the organization such as:

(a) Maintaining reputations

(b) Reducing conflict

When you are assertive, you want ask for what you want but u don’t necessarily get it” (Mind Tools, 1996-2015). Assertiveness aids in improving one’s self -confidence, work ethic and value that they bring to work and also the improvement of their relationship at home, school or on the job.

How can Assertiveness be useful in the Business Environment?

Being assertive is useful in the business environment because it can help yield returns in all areas of a company and aids in having a good employee and customer relationship. These skills enable employees to become more involved and fine-tuned which increases work productivity especially when working under pressure.

Website on Development of Assertiveness Skills: www.mindtools.com/pages/article/assertiveness.htm 3.) Negotiation- “Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is, reached while avoiding argument and dispute” (skillsyouneed.com, 2011-2015). How can Negotiation Skills be useful in the Business

(The State of Queen Island, 1995-2015)

Website on how to develop Negotiation Skills: www.theskillsyouneed,com/ips/negotiation.html 4.) Feedback- “Feedback is the process of sharing observations and recommendations with a learner. It can be formative or summative, but always be constructive and non-confrontational. Feedback has value as a tool of professional development. It is not about grades” (Pediatric Chiefs-UCCH Website, .n.d.).

How can Feedback Sills be useful in the Business Environment?

Feedback skills are important to the business environment because it enables persons to learn, provides an insight on how the organization functions, creates opportunity for professional and self-development and also boosts the morale and loyalty of individuals.

Website on how to develop Feedback Skills: www.skillsyouneed.com/ips/feedback.html 5.) Persuasion- “Being able to influence or change one’s attitudes, beliefs or values towards a particular subject/object, so that these will merge and finally equal the persuaders thoughts and feelings” (Persuasionskills,