Personal Strategic Plan Paper

Abstract Whether you work in the private or public sector, Emergency Medical Services (EMS) is a business. To run a successful business you must employ the practices of a market leader. Market leadership requires professional development. Through professional development, strategic plans can be learned and then used to improve leadership and the organization as a whole. In the following paragraphs I will discuss the characteristics of an EMS market leader and the role professional development has played and will continue to play in my transition into a market leader. I will also describe my personal strategic plan that I will use to guide me through the first 90 days in my new position as EMS Officer, as well as a plan for any improvement

A market leader must embrace the five business priorities and make them part of his daily routine as well as his or her long term career plan. The first characteristic involves the prioritizing of people. People inside the organization as well as the customer on the outside are valuable. Communication with people is a key factor. A market leader must have open communication with those on the inside and outside of the organization. Employees must feel free to express their thoughts and concerns. I if the employee feels that they have be heard, then they will have a more positive attitude toward the organization and thus be more productive. Likewise the communication path must be open for the customer. Customer feedback is essential in determining the public outlook toward the organization. If there is no way of obtaining customer feedback, opportunity for improvement is lost. A second characteristic of a market leader is the ability to define strategic objectives. Strategic objectives are made up of plans and goals. One must be able to develop plans and goals for the near as well as the distant future. Plans are the means to achieve goals. The EMS Officer must develop a set of goals and a timeline in which to accomplish them. To obtain the goals the EMS Officer must develop a plan and through communication and collaboration obtain employee buy in. These goals must be

The first action I need to take is to determine how much of the training budget I can use to achieve these goals. Once I have an idea of the overtime I can use, I will be able to determine the amount of instructor candidates I can train and classes I can offer. To achieve the quantity goal, the action will be to increase the instructor pool. To do this I will open up communication by emailing all members of the organization and offer the opportunity to become an instructor in a given class. The instructor candidates that respond will already have buy in and will be ready to collaborate with the plan. To achieve the quality goal, the action I will take will be to ensure the instructor candidates will have all the tools they need to be successful, such as instructor manuals. The activities associated with this strategic plan will include practice time and the monitoring of the teach back class. After the 90 days, I will reassess the program to see if the goal of increasing the quantity of classes was met or if more instructors are needed. The quality improvement goal will be continuously monitored through review of class paperwork and