Emergency Medical Technician

Appling best practices should be the addendum within all organization. As problems arise within an organization it is up to the organization at that time to update, seize the opportunity, improve quality, and challenge conflicts. However, the hospital in question is the District hospital where W. G. Lester is the Chief Executive Officer. The hospital is experiencing a vast of problems. For example, staffing, complaints, conflicts, not offering training programs, revenue, staff not meet patient satisfaction, admission and visits decreasing. Also, within the paper decreasing admission, problem-solving is discussed, control mechanism and training for the Emergency Medical Technician (EMT) is discussed. The overall goal for the hospital is adopting

the interest of the patients and evaluating all options which include reverting back to the organization mission vision and value statement.

Problem Solving Methodology
The alternative solutions that need to be implemented are analyzing, evaluating, defining culture, reimplement the organization values, vision, and mission.

However, the goal is to reclaim the organization as competitive and thriving to improve quality. The organization need to convey to the community that they are in the process of providing results, utilizing active listening, and providing a solution is imminent. Regarding Lester, to solve a problem within an organization it starts with restructuring the fundamentals of the programs that are not progressing. In chapter six the problem-solving methodology explains the importance of effective managerial performance, able to communicate, not being biases, have the knowledge, ask the question why, identify the problem, know that everyone interest is important, and finding the vital step missing that connects the organization to the people. Also, HSO’s are design to network with the community, in Lester case what is important is increasing coverage, monitoring access, educate staff, use coordination of care, taking accountable for complaints, serving the public efficiently, and offer resources. The organization purpose is to succeed the community health care needs by offering comprehensive quality and integrated health

care.
Numbers

The ED admissions and inpatient
ADD CITE ,rewrite 26,153 patients visited the ED and 3,745, or 14.3%, were admitted. This was 42% of total hospital admissions. Over a 3-year period, they had declined from a high of 29,345 to the current low of 26,153. To educate the staff Lester will have to explain the organization objectives and what direction they will proceed. Furthermore, a strategic plan will consist of eliminating all uncertainty, assumptions, clarify consequences, risk, act in proportion to the situation, and specify task. The relationship between the ED department and finance department is the revenue that is involved. Also, if the numbers continue to increase for admission or visits then revenue is generated. However, if the numbers decrease so will the revenue. The hospital will have to address all complaints and provide results and literature to start providing quality of care.

325ADD CIT SHORT UP A outline for the hospital will consist of “exceeding customer needs and expectations: monitoring and evaluating quality are retrospective: they are prospective in that poor quality can be prevented: quality is not the responsibility of just one department but everyone and focusing on both process inputs and outcomes.” In short, chapter seven explains the importance of putting the customer first.

Also, if the customer is not satisfied then revenue will decrease. HSO’s are the paradigm of providing quality health care services which include cost-effectiveness, organizational planning, productivity and setting specified standards. Consequently, to improve stimulating initiative, and competitiveness will give the hospital the edge that is needed to continue to move

forward.

Emergency Medical Technician
The EMT relationship with the District Hospital does not exist because the ED physicians will not participate in the program. However, due to this action, the hospital relationship with the EMT’s is negative and the recourse is that the hospital may get passed over when the decision is made on where to take patients. Also, the physicians have not considered the revenue that is involved in participating in the program. The physicians should reconsider implementing a program that aligns up with EMT’s training. Nevertheless, the negative aspects of providing an educational program for the EMT’s is time. The physicians will have to allocate time and resources needed for the program to be successful. There is a conflict of interest: the conflict of interest can be resolved by eliminating the EMT’s authorities to make the decision of what hospital a patient can be taken to.

Conclusion

In conclusion, A strategic plan will consist of eliminating all uncertainty, assumptions, clarify consequences, risk, and specify task. However, the Hosptial need to convey to the community that they are in the process of providing results, utilizing active listening, and providing a solution. Furthermore, Lester as the manager must monitor the customer’s if they are not satisfied then revenue will decrease. HSO’s are design to network with the community, in Lester case what is important is increasing coverage, monitoring access, educating, use coordination for care, taking accountable for complaints, serving the public efficiently, and offering resources. The physicians should reconsider implementing a program that aligns up with EMT’s.