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Traditional marketing digital marketing
Products Using Interactive Marketing
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Digital Marketing – A leap in the 21st Century
Digital marketing is an interactive marketing of products or services using digital technologies to reach customers. The key objective of digital marketing is to promote brands, build preferences and increase sales through various digital marketing techniques.
Digital marketing not only helps clients to market their products online better but, also helps users who can reach out to products from their system or mobile phone.
Various popular channels in digital marketing include:-
· Search Engine Optimization (SEO) – It is a form of internet marketing strategy that places your website at the top of search engine results (e.g. Google, Yahoo and Bing) for free and unlimited traffic.
· Pay
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Hasan Syed, a twitter user lost his luggage and the airline service wasn’t quick in giving response. As a result, he tweeted about their bad customer service and asked other potential customers to not use their service as it is “horrendous”. It is quite common for someone complaining at twitter, facebook and other social networking medias. But in this case, it wasn’t because Mr. Hassan Syed bought social media advertising to promote his tweet. And this promoted tweet was seen by more than 76,000 people. To worsen the situation, British Airways took about 8 hours to respond to that …show more content…
Some causes of failure of digital marketing are:-
• Negligence of negative feedbacks: Sometimes organization do not work upon negative feedbacks. Feedbacks always play a good role to improve performance. One should always try to resolve issues with in a time limit.
• Low responsiveness to clients or queries: When response rate lowers to queries or to regular consumers then organization can lose their reputation in market.
• Poor Quality of data: If Content is not of good quality then it will give a bad impression to consumer. Content writer should be knowledgeable of graphics design too to give the data of best quality.
• No blogging: Most of the companies think that blogging method is outdated now a days for advertising or to do branding, but it’s not true.
• Lack of Resources: To keep the online branding active, one needs to post articles and post ads with latest offers and many more things. With lack of resources and experienced PR, one gets some opportunities to stay in touch with valuable customers. In that case you could outsource for online branding. Once a firm or a company starts blogging then, it needs to give good quality of data
First type is positive feedback. This type of feedback we all love but too much positive feedback can cause us to become complacent with our work. Receiving this type of feedback is definitely encouraging to a worker and it stands out the most due to the fact of how well it made us feel. The next type is negative feedback, which to us means failure. We do not like how receiving negative feedback feels so we usually do not accept unfavorable information. There is also a tendency for the recipient to try to place blame on another individual, constant explanations as well as only fixing the behavior to avoid it in the future. Doing so may change the individual’s actions but if they have no guidance with it he or she may still not perform at a desired behavior. The last type of feedback is no feedback at all. The article states, that no response feedback at all is detrimental to the employee’s performance in the workplace (Sadri and Seto, 2011). There has to be some type of encouragement or motivation for them. The authors have a good rule to follow with feedback, “Since the purpose of feedback is to motivate and inform, we suggest that the ratio of positive to negative information that an individual receives is very important. Three positives followed by one negative is a good ratio” (Sadri and Seto, 2011, p.
Feedback is an excellent tool to provide employees with information and guidance. Feedback consists of two-way communication. Employee feedback provides managers with clues regarding how they are hindering or aiding their subordinates ' work performance. Supervisory feedback should inform, enlighten, and suggest improvements to employees regarding their performance. Feedback increases self-awareness. Proverbs 19:20 states “Hear counsel, receive instruction, and accept correction, that you may be wise in the time to come.” If presented correctly, feedback is not positive or negative. It is just data to make someone aware of the impact of his/her skills and behaviors on
This article discusses the effect feedback has on an employee or subordinate, and evaluates the most appropriate way to deliver feedback. Negative feedback given in a positive manner can be very beneficial and stimulate change; however, negative feedback given in a negative manner has a tendency to decrease motivation and change. The article also talks about the role the Manager plays in helping the employee cope with the emotional affects of receiving negative feedback. In order for the negative feedback to have a positive effect on the subordinate, the Manager has to understand how to connect emotionally with the subordinate, and help them through the feedback process.
DIGITAL MARKETING: It provides solutions and services for how digital advertising and marketing are created, managed, executed, measured, and optimized. This segment also offers analytics, social, targeting, media optimization, Web experience management, and cross-channel campaign management solutions to digital marketers, advertisers, publishers, merchandisers, Web analysts, chief marketing officers, chief information officers, and chief revenue officers.
The case Qantas Airlines: Twitter Nosedive embellishes upon the troubles that the airline faced in recent years. These troubles caused great harm to Qantas Airlines when the company made a social blunder announcing a Twitter contest that caused an unexpected outcry from the company’s global customer base. For the dissatisfied customers, it was a great opportunity to express their opinion in public. The unsuccessful contest brought a lot of attention, but not in the way Qantas was hoping for. This negative opinion of Qantas was exponentially spread resulting in serious damages to the company’s public image. These negative comments spiraled deep from the fact that the company was suffering with many technical engine and aircraft problems pertaining to the poor condition of aircrafts. These problems aided towards concerns with employee work unions that led to strikes and finally the grounding of the aircraft fleet for several days. This resulted in thousands of stranded customers around the world. From these series of events, the company now faces challenges with negative image in the eyes of the public.
After reading Jon Ronson’s article “How One Stupid Tweet Blew Up Justine Shacco’s Life,” published February 12, 2015, there are some critiques that can be made. First of all, a summary. The day started out as a normal day for Justine Shacco, a senior director of corporate communications. She was at the airport. She began tweeting about some people around her in the airport, saying things like “Weird German Dude: You’re in First Class. It’s 2014. Get some deodorant” and “Going to Africa. Hope I don’t get AIDS. Just kidding. I’m white!” (Ronson 1). She then turned off her phone for her 11-hour flight. When she landed, her phone was blowing up. Someone had found her tweet and it went viral. People were calling her out
Too often use the excuse of not having enough time for feedback. While this may be true, feedback is an investment of time and a manger must consider the cost of replacing an employee should they leave. It is better to invest the time now to prevent having to replace them later. Feedback should provide a balance between development and positive feedback.
Digital marketers must keep up-to-date with the consumers preference, trends and needs, in order to meet these needs and to be able to remain competitive in the market . The connectivity created by digital media leads to enhanced product benefits such as online games and applications (Pride & Ferell, 2014). However, the use of the internet to sell products could be a disadvantage to the business since the goods being sold are intangible, the consumer could research and find reviews describing a product as low quality which could result in sale losses (Brand Driven Digital, 2013).
The second chapter is Digital Marketing and Advertising. To do it, it’s important to understand consumers by researching, contacting them and investigating markets. The consumer’s enroll is divided into:
Digital marketing is a growing field that “promotes products or brands via one or more forms of electronic media.” Examples of “advertising mediums that might be used as part of the digital marketing strategy of a business could include promotional efforts made via the Internet, social media, mobile phones and electronic billboards, as well as via digital and television and radio channels” (businessdictionary.com) This method of advertisement makes a digital marketing analyst necessary to help navigate a company through the proper marketing channels.
For most, blogging is the articulate narcissist’s way to fame. Few people understand the power of blogging, and fewer still know how to effectively build a brand and get paid for blogging. Beginner bloggers find it difficult to bring blogging to anything more than a mere hobby - but if you’re a business or organization, if you aren’t actively blogging, you’re missing out on an opportunity to skyrocket your sales and attract more customers and clients to your brand. Here’s a brief rundown
Search Engine Marketing (SEM) is the practice of using search engines and directories as a medium for marketing your products, services, and information. Without Search Engine Marketing your Web site can just about be invisible to potential customers. Search Engine Marketing provides two solutions: paid placement and search engine optimization.
From a public relations standpoint social media is a very powerful tool. It allows a company to instantly reach out to the public and receive feedback just as quickly. This can be useful when addressing customer complaints. In an article about social media and business: “Several companies have used Twitter as a fast way to solve problems. Hotels, airlines, and airports are using it to pitch services, travel updates, and respond to travelers needs.” (Burrus, 2010) Social media proved beneficial to these companies because customers not only appreciate that their problems are being addressed, but they also appreciate the speed at which the complaints were
Internet marketing is a reliable tool and affordable. It is easy to introduce a product and brand through internet. It is easy for marketers to work on internet marketing. They can show a better thing to consumers in less time and cost. (Jamie Swartz)
In the 1990s direct marketing became the most important tool in the mix because technology had enabled a form of communication by appealing directly to the target customer. This change led to new media formats, and the subsequent development of the Internet. Digital technologies have accelerated change in the marketing communications