As a crew member at Bethalto Dairy Queen, there are many different kinds of workers. Dairy Queen gets great business because of how the customers talk about the restaurant. Customer’s first impressions are very important. When working there it is hard to get everything done at first because it’s very fast pass. Making a blizzard, milkshake, and cones can be challenging at first when doing it all under a minute. It is very important to hire good worth ethic coworkers to get the job done right. When walking into Dairy Queen you may see these type of workers the slackers, “quit ones,” hard workers, and the “know it alls.”
The first kind of worker is the slacker. These are the people who don’t want to do anything. Makes everyone around them do all their dirty work. They would rather stand there and watch everyone else get things done. Usually that type of person doesn’t like their job and wants to make everyone else miserable too. For example, there was a situation at work where the crew members where all doing their jobs and she was standing around talking to her friends. There was a whole screen full of food orders that need to be bagged or taken out to the customer. The cook in the back
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Hard workers are easily identified, even from a distance. They are the ones cleaning, waiting on customers, making desserts, and filling supplies while others are standing around talking. A hard worker follows the rules and listens to directions. They look presentable in a clean, wrinkle-free uniform and wear the appropriate kind of shoes. A hard worker will do things without being asked to do so. It is obvious to many that they are trying to move up in the work force and become something better than a crew member-a crew leader. Typically hard workers ask others crew members if they need help getting tasks done because they want to work as a team. Learning all the new concepts allows the hard worker to do her job well, better than anyone
Hannah’s Ice Cream is an ice cream business located on Elgin’s Beach main street at one of Lake Huron’s finest beaches. Before the original business owner and founder, Hannah, retired; this business was a thriving enterprise well admired by its local community. Equivalently important, it also established itself to become an icon in the town and its success was due to several factors. First factor: Hannah established an ethical workplace in which her employees were treated fairly and appropriately. To emphasize, her workers were paid more than minimum wage, they were provided with incentives, and they had the right voice their ideas on weekly improvement meetings. Additionally, most of her staff were teenagers and most of her customers were
Chapter one examines the various occupations at McDonalds's. Barbara Garson finds that most workers here tend to dislike their jobs. Due to the tremendous amount of stress created by automated systems such as timers and computer generated productivity statistics McDonald's has a high turn over rate in employment.
“As much as we’d like to think it’s all about the food, our business is really about people.” “As the Culver's have always said, a ButterBurger and Fresh Frozen Custard taste even better when they’re served with a smile, a “please” and a “thank you.” Hospitality, after all, is something everyone at Culver’s holds near and dear to their hearts.”
People are consumed with their own reality that they didn’t even acknowledge me sitting at a table watching them. Each person seemed to have their own stories different from everyone else’s. For the most part, the employees seemed to have similar interests in wanted to produce the best customer service. The customers had the same goal of wanting to try a new popular restaurant they might have been unfamiliar with. Overall, the general consensus was that a majority of people wanted to get on with their day with as little human interaction as
The novel Nickel and Dimed by Barbara Ehrenreich shows the hard working, fast paced environment of the workplace. Even the smallest jobs can take a toll on a person. Along with taking a toll, the novel also references the main point of workers showing compassion on the job. From the story, Barbra talks with one of her co-workers, and tries to help her out. “ ‘Her back has long since given out but she’s leaving now because she’s scheduled for knee surgery in a couple of weeks.
The first part of Barbara Ehrenreich's journey landed her in Key West, Florida. The most significant low wage job Barbara had in Florida was as a waitress at two restaurants, the Hearthside and Jerry's. Barbara complains about her restaurant managers many times throughout this chapter. She talks about how managers in restaurants (and probably everywhere else) are there to scrutinize and survey employees for unsavory behavior such as sloth, theft, drug abuse, etc. (Ehrenreich, 22) Managers are there to make sure workers are always on the move and not wasting the time and money of the company. Managers always want their workers on the move and doing something productive. One group member, Stephanie told us she could relate to this very much being a waitress at a restaurant. She will always be working so ...
It’s usually this type of employee that is treated unfairly and gets stuck in a job they do not like. I know I was one of those loyal employees. With the economic shift and government influences (Obama care!) Having a job that works for you and takes care of you is vital.
I used to work at my local McDonalds for three years during high school. At first, I thought I was there just to make an extra quick buck to fund my weekend adventures, but later would turn into a key cog at the store as the crew trainer and starting to be prepped for a managerial spot. It was exciting, learning how to place orders for the store, make the work schedule and cycle counts among other things. Soon however, I started to realize how replaceable my coworkers a...
Throughout high school, I worked in a locally owned restaurant, called “Shuckers Oyster Bar and Grill”. The owners were born and raised in the town of Raleigh and the food was based out of the North Carolina’s coast. It was the best seafood that could be found off the coast and maintained a large fan base of customers. In the beginning years of my work experience, I worked as a hostess and a busser. As I gained more insight of the restaurants trifling details, I was able to climb my way up to becoming a server.
What aspects of restaurant work are especially challenging to wait staff, and how does Barcelona’s approach to management help employees overcome the downsides of the job? The aspects of restaurant work that is especially challenging to wait staff would be poor management and customer satisfaction. In this profession of being a wait staff in many instances it is very difficult to please everyone one that you serve. The approach that Barcelona’s management took in helping their employees overcome the downsides of their job they gave them the green light in allowing them to do what was right in making the customers experience a happy one. In giving them this freedom, it made the wait staff feel like they were a part of the organization when it came to decision
How important is it to exemplify exceptional customer service within the Food Truck Industry? In this unique industry, there are several components that correspond with exceptional customer service. However, the leading components of customer service all seem to start with health and overall truck appearance. Consumers look for these qualities in food trucks more than they do in conventional dine-in restaurants, mostly because they already expect the exact opposite. Competitors within the industry have usually found success by bringing these aspects to a visual level.
Unfortunately, no formula for categorizing them exists. Variables, such as industry, level or status of job, race, sex, ethnicity, or any other category, prove meaningless. Sometimes, the problem in recognizing these workers may rest with the manager. For instance, supervisors may not want to admit they have a problem employee for fear that it will reflect poorly on their skill in managing people. In other cases, a worker may exhibit such strange ability in certain areas that the supervisor is willing to overlook weaknesses in other endeavors.
The supervisors and managers have more experience when it comes to these persons so they are the better ones to deal with the situation. There aren’t any motivational strategies but the workers are emcouraged do the best in whatever they’re doing. The employee’s smile, speed needs a bit of improvement other than that everything else Is fine. There are many recommendations to give about the overall operations od Wendy’s but it’s a franchise and what the head franchise says have to
If work takes up most of a person’s time they wouldn’t have the energy to do anything else. A person may hate their job or have a horrible mean boss that doesn’t respect them and this could cause a person to become depressed. In the article "No Time to Be Nice at Work", it states that mean words or rude behavior can cut a person down and make them feel worthless. If a boss is mean all the time a person wouldn’t have the motivation to go to work and would usually be unhappy with their lives. "Bosses produce demoralized employees through a string of actions"(article) When a boss is mean all the time and doesn’t respect their employee it makes the employee less motivated to do their job. I work all the time, with the stress of work all the time plus the stress that comes along with school I don’t have the motivation to have a social life. With no motivation for a social life I see the people that brought me joy less and less which makes me
A twenty first century company is not only going to need the ability to please their customers, but to delight them. In order to accomplish this goal, employees need to understand who the company is, and what it stands for. Not only do they need to understand these values, but an employee needs to be committed to upholding them on an everyday basis. Every employee represents their company individually, and the impression that they give the customer is the perception that the customer will have of the company. This is something that many employees don’t think about, or don’t care about. Many fast food restaurants are good examples of this. These companies are operated in such a manner that their employees don’t have any pride, or satisfaction in what they are doing. If you have been to a fast food restaurant lately, you can see how that reflects in the service that you get.