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Effective managerial communication
A brief summary about corporate communication
Effective managerial communication
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Hannah’s Ice Cream is an ice cream business located on Elgin’s Beach main street at one of Lake Huron’s finest beaches. Before the original business owner and founder, Hannah, retired; this business was a thriving enterprise well admired by its local community. Equivalently important, it also established itself to become an icon in the town and its success was due to several factors. First factor: Hannah established an ethical workplace in which her employees were treated fairly and appropriately. To emphasize, her workers were paid more than minimum wage, they were provided with incentives, and they had the right voice their ideas on weekly improvement meetings. Additionally, most of her staff were teenagers and most of her customers were …show more content…
To be more exact, its employees were enthusiastic, motivated and friendly; ultimately, they provided excellent and satisfactory customer service to which all customers responded well. Eventually, 40 years after the store was founded, Hannah retired and sold the company to Ike Telloni, a former regional marketing director of Waterloo Ice Cream for Southern Ontario. Despite Hannah’s Ice Cream being a successful business for years, the once greatly viewed enterprise spiraled downhill due to the new management introduced by Ike. Overall, Ike management demonstrated the opposite factors of Hannah’s success.
As mentioned above, when Ike took over the business from Hannah, the trend drastically turned in the opposite direction. The reason for this, business wrecking trend is due to several factors of immense mistakes. In fact, one of the greatest mistake Ike have committed is him emphasizing a cold, short-tempered, and uncommunicative role without any realization, as well as inappropriate treating and insulting his employees. In other words, he established an authoritarian
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For this purpose, he would have to implement a carefully planned strategy to regain its lost customers and respect from the community. First of all, he has to reintroduce the previous approach before Hannah, the founder, retired. This means he would have to publicly apologize for his unethical decision making and improper treatment of his employees. To further expand the effect for positive results, he should also write a letter to or set up an interview with the local newspaper to get the community’s attention. In addition to this, he should also apologize for wasting Nafeeza’s time. Second, when hiring new employess, he should from now on treat them with respect and dignity, and he should not substitute the costs for employee benefits. To regain high quality work performance, he would have to, as mentioned before, reintroduce the old managerial approach that includes: incentives, improvement meetings, and more than minimum wage. Furthermore, he should refrain from shouting and directing offensive words at his employees, especially in public. Instead, he should from now on call out the employee making errors to meet him in the manager’s office, so they can privately discuss the work-related issues in a professional manner. By doing so, he will achieve respect from his worker, which ultimately results in positive feedback from his community. Lastly, he should immediately develop an innovated
Gobias Industries is a company that is seeking to promote diversity amongst the organization and strives to be the best. However, it is seen that the company lacks certain criteria that may negatively impact them to the extent where they would need to shut down their facilities. The main issues Gobias Industries has faced is the harsh conditions employees have to work in that are most definitely safety hazards, Sexual harassment, and low retention rate. It is clear that Jim, Maria, Tracy and most of the employees are not satisfied with their experience with the company indicating that Gobias Industries must do something about it as soon as possible before they decide to leave as well. For this, we have analyzed the three main problems with
In The “So Called Iced-Cream” by Daniel Barwick and “How Not to Get Into College: The Preoccupation with Preparation” by Alfie Kohn both demonstrate that life is meaningless without having passion for the things you do and things you wish to achieve in life. First of all, from Barwick’s essay Monty Burns has everything in gross excess yet cannot bring joy into his life. For instance, the narrator writes, “How could it be that Mr. Bums is unhappy? He has his own Xanadu, a nuclear power plant that he runs with his iron fist, a chauffeur driven Rolls-Royce, control over the local Republican Party… He was even reunited with his precarious teddy bear, Bobo. What, then, might the problem be? (Barwick, 3) Despite
o The franchisee would have the opportunity to build a production facility if ICEDELIGHTS was unable to provide the product to the new stores
The Specialty Cheese Company is a dynamic, small company that has thought about its future. The company has been around since 1839. It has survived when there were over 4000 cheese companies, The Great Depression and over 150 years of leadership. With less than 150 cheese companies in the United States, the Specialty Cheese Company has three United States Department of Agriculture approved functioning companies.
Focus on the needs of the customer and put the needs of the employee second, follow by the need of the leader as the last so to develop and grow the relationship of the customers while strengthening the
Just a few weeks ago we lost a great legend in tap history, Bunny Briggs. It all started when Briggs was three years old and his mom took him to watch his Aunt Gladys as a chorus girl at the Lincoln Theatre. Bunny was mesmerized when Bill “Bojangles” Robinson performed; his inspiration to become a tap dancer. Bunny picked up his tap dance on the streets in his neighborhood and he and a few others were formed into a youngsters dance group named Porkchops, Navy, Rice, and Beans that performed around the city. Briggs was in a way discovered by an orchestra leader and pianist named Lucky Roberts in the early 1930s and was asked to join Roberts’ Society Entertainers and performed in mansions of America’s richest people and for the wealthiest: the
Galvatrens is consumer products company based in Houston whose core business is in home-health care and personal beauty. The top management comprises of the CEO and Chairman Chip Brownlee, the COO Harry Mart, the Senior VP of Sales Terry Samples, the Senior VP of Human Resources (HR) Dale Willis, the Lead Director Arch Carter, General Counsel Sydney Baydown, and the head of Audit committee Sheila Cruse. Chip’s predecessor was Walter Nikels, who was “authoritarian and hierarchical in his management and strategy style” (Hasson, 2007, p 2). As the company grew, Walter’s refusal to hire new talents into his executive team led to the exit of some of the best employees to competitors and the unattractiveness of Galvatrens to MBA
The first of the three most feasible solutions is to continuing to run Tropical Export Company with an autocratic leadership style, however to encourage participation and offer employees incentives. The second solution is to run the company with a Laissez Fair leadership style. This will allow the employees within the organization to settle problems themselves. The third solution is to change the culture from an autocratic style to a democratic style. This will allow the employees to give their honest input without fear of consequences.
Moreover, the company has placed great significance on open and honest communications with the employees on many levels. Even more, leadership expected a plan that would utilize all human assets in a way that would support the organization’s attitude in servicing customers and employees. As such, they found it important to centralize the staffing initiative in order to maintain the unique corporate culture created in the beginning. Every one of these strategies would be focused on centralizing staffing, brining in the best possible employees, and retaining each on a high
A job is very important in life and everyone works hard to make money. To have a permanent job or career a person needs to be a good employee. It’s hard to be a good employee because it takes a lot of patience to deal with customers sometimes. After reading this paper you should be able to work at Dairy Queen or any fast food place and be on top of everything. To be a good employee at fast food place especially at Dairy Queen a person needs to have a good attitude with customers, learn how to make ice-cream, and how to be a good employee at Dairy Queen.
Staying in touch with their customers would not enable Ben and Jerry to be as successful as they have become if their ice cream was not high quality as well. The second value the company espouses is to use only wholesome, natural ingredients. They began their operation on this premise, utilizing fresh Vermont milk and cream to create their frozen concoctions. During a period of volatility in the dairy market in 1991, the company went so far as to pay a dairy premium totaling a half million dollars to combat Vermont dairy farmers’ losses. This helped protect the family farmers who supplied the milk for Ben and Jerry’s ice cream.
1) He is facing huge protestation from the employees due to their angriness. This is because the employees are resisting the change in the organisation which is break out in the form of their protesting nature.
In the West Indies Yacht Club Resort, the firm was encouraged a lot by the local government to post available jobs for natives to come and work, yet the resort was timid in that situation because of strict employment laws once they were hired on. Due to turmoil among native and expatriate workers, senior officials were stuck with several problems: (1) the turnover ratio in managerial positions, the customer complaints, and the culture feud, which was at the center of their little problem. From the beginning of the resort until now, the resort has gone from the elite to mediocre due to growing competition and declining customer satisfaction. The organization of the resort is somewhat systematic although it doesn't have any extreme training programs. None of the managers have had extensive training except for what they had received at other places of business.
If one were to survey one hundred people of varying ages, and ask, "What is one of America's favorite frozen treats", ice cream would undeniably be a top answer. Consumed in the quantity of 1.6 billion gallons a year in the U.S. alone, ice cream is a part of many American "food" traditions and has popularity that extends even beyond our borders (The History of Ice Cream). In exploring the topic of ice cream, it doesn't take long to realize it has a rich history, it has stayed the same and yet has certainly evolved over time thanks to advances in technology, and it is often confused with other frozen treats such as gelato.
Weather in Malaysia is perpetually hot, so the customers will strongly want regularly to eat something cold. There have many population from different ages. But we found that, mostly the regular customers are kids and pupils who love to eat ice cream when the weather is hot. Gradually, ice cream become their favorite desserts.