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Communication in organisation
Communication in organisation
Communication in organisation
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Communicating between brand image and community has been considered as imperative integrating communication activity (Gardner and Levy 1955; Grubb and Grathwhol 1967; Moran 1973; Reynolds and Gutman 1984; White 1959) A well-enhancing company brand image should help establish a brand's state for the company, the brand of the company is distinguished from the competitors and the brand of the company is clearly identified by the community through integral communication activities In their first-rate paper Gardner, and Levy (1955) record that many brands can stay for a long time and people recognize clearly without resemblance to others based on integral communication activity abilities to enhancing company brand image for communities. Maintaining …show more content…
The proposed framework, describe company brand image concept management, is defined formally as the designing, running, and monitoring of a company brand image concept for the duration of the life of the company brand image. Thus, the identification and management of a enhance company brand image concept explain the means for improving, protecting. 2-1-2 CHARACTERISTICS OF CORPORATE COMMUNICATION: The different characteristics of corporate communication are mentioned below: 1. Formal communication: Most corporate communications are formal in nature. Orders, instructions, information, suggestions, etc. are sent, maintaining the formal procedure in a systematic way. If you have to go through several organizational steps. 2. Informal communication The size and structure of a large and complex corporate organization, informal communication or communication between different groups of employees occurs alongside formal communication. 3. Internal and external communication The exchange of information with a large number of people inside and outside the company is necessary in business communication. Internal communication is done with managers and employees, and external communication with customers, suppliers, distributors, competitors, investors, government offices, …show more content…
This distinction between technicians and managers is important because it does not only reflect the nature of the work and opinions of these professionals but also explains and suggests how the communication function is viewed by others (i.e. -describe based on strategic management or as a low-level support function) and if it participates in the decision making of the company. From this general description of roles and activities performed by professionals. On a daily basis, communication professionals are engaged in a wide variety of activities, ranging from editorial work, internal consulting, application processing, information gathering and observation of research data. , conversations with press contacts, preparation of communication plans, presentation of presentations, production of communication material (brochures, visuals, etc.) and administrative tasks within the department. The work of communication professionals, at various levels of seniority, consists of a wide range of activities which, in their scope and variety, vary not only with the tasks assigned to a communication service (ie service or is involved in advice and decision-making at the senior management level), but also with the range of issues and inquiries from interested parties that are directed to communications professionals for their
In every given business, the name itself portrays different meanings. This serves as the reference point and sometimes the basis of customers on what to expect within the company. Since personality affects product image (Langmeyer & Shank, 1994), the presence of brand helps in the realization of this concept. Traditionally, brand is a symbolic manifestation of all the information connected with a company, product, or service (Nilson, 2003; Olin, 2003). A brand is typically composed of a name, logo, and other visual elements such as images, colors, and icons (Gillooley & Varley, 2001; Laforet & Saunders, 1994)). It is believed that a brand puts an impression to the consumer on what to expect to the product or service being offered (Mere, 1995). In other application, brand may be referred as trademark, which is legally appropriate term. The brand is the most powerful weapon in the market (LePla & Parker, 1999). Brands possess personality in which people associate their experience. Oftentimes, they are related to the core values the company executes.
Brand identity is about story telling. Using the latest content that has been published, compromising the five best images that reflect the profile of the brand, a consumer-photo-storyboard can be developed to: Describe the profile of the brand; Identify the main communication and publicity themes; and Critically assess the integrated modes of communication with consumers, including limitations and negative content.
way and improve the company’s brand name rather than dampen it. By doing so the
[a] company may have a unique vision, a superior product, strong management and an efficient distribution system – yet if it is not able to convey the core benefits of the brand to its target audience it will ultimately fail. [5]
Companies use a collection of brand equities to represent their products in the market (Voolnes, 2012). Brand equity refers to the commercial value that is derived from the perception of consumers on any given brand name of particular products in the market as opposed to the product itself. Ataman (2003) notes that the effect to the consumer is in the brand name and not the product itself. Companies use logos, trademarks and a collection of other symbols to present this information to the customers. The use of these symbols is meant to try and capture the customer mindset so that they can be thinking about the company products at all times through the items they possess at home (Estes, Gibbert, Guest, & Mazursk, 2012). This can well be explained by use of the customer-based brand equity model that brings together the requirements for a publicly renowned brand in the market.
Tanner and Raymond (2014) describe branding activity as “strategies that are designed to create an image and position in the consumers’ minds” (c.6). When branding messages coincide with its offerings’ characteristics, it establishes consumer trust, and brand strength. For example, when first introducing Dove brand in 1957, by labeling its product as a “beauty cleansing bar . . . [with] ¼ moisturizing cream, that rinses cleaner than soap” (Unilever, 2016), we can see that marketers associated the brand to moisturizing and beauty, and disassociated the brand from common soap. Over the years, this consistent message coinciding with product performance has strengthened the Dove brand. Strong brand equity is derived from consistent, strategic branding that establishes perceived quality and emotional attachment (Entrepreneur, 2016); therefore, consumers are more likely to pay higher prices, as well as purchase new offerings connected to the
Effective business communication is central to the success of an individual’s career and consequently to that of the overall business entity. It would be imaginable therefore that there is some form of correlation between effective communication skills and such success. To put this into context, University of Kent (2011) has placed Verbal Communication at the top of the ten skills that employers most commonly look for. On the same note, anything that hinders effective communication is bound to have a negative effect not only on the specific message delivery, but also on the overall success of a career. In this paper, some of the barriers to effective business communication are discussed, with a few examples of how they affect the process.
However, a company must have good brand management to achieve the longevity of the company brand. It is because good brand management can lead the company to become a strong brand and it will improve the customer relationship through the brand management process which control everything about the brand does and says also (Temporal, 2010). Therefore, brand management plays an important role which will influence the longevity of the company and the brand name.
Brand image is about how consumers perceive a product and the ability for the customers to be loyal to the brand irrespective of the threats from its competitors. Starbucks prides itself as the best coffee produce, and most consumers have been heard admitting that the company produces coffee that is quality and that makes users sometimes to consume even when they had not budgeted for it. Cleanliness seems to be another strategy that Starbucks uses to promote the image of its brands because customers can trust their products and knows that the company is keen enough in cleaning its environments and the utensils used for the preparation of coffee and other brands. Brand image is critical for measuring brand equity, and it is from this point of view that the company comes up with marketing and operational strategies to make it successful (Keller & Lehmann, 2006). Brand resonance is another important technique that should not be avoided because of its impact towards the study. The attachment that a consumer has to a product will help discover the relationship between a customer and a product. Identifying oneself with a product is only possible if the product is
The review of relevant literature is to identify what's brand awareness and how to carry out in strategic marketing, and consumers' behavior. The study prove that the significant factors on brand awareness as a perception of product, service, and image of the company and has a tremendous effect on consumers’ evaluation of system results. From reading all of the relevant journals, it is understandable that the significant factors on building a successful brand image and awareness is consumers and their relationship with the brand, company, service and the product. Brand awareness is the vital importance to marketing strategy and marketing communications because it links customer behavior to firms’ financial metric. Keller (2001), noted, customers’ reaction toward brand awareness is associated profitably brand equity.
A company’s brand is one of its most valuable assets (Green and Smith 2002). Brands owners invest millions of dollars every year in advertising and promotion to raise awareness and create demand for their brands.
People are buying the product which gives them prestige. Marketers have interest on consumer psychology and they are playing with every day by showing that their product will give prestige in the society. It’s true that the transparent societies now needs brands image. Marketers analyze the interest and needs of consumer than create the product according to the need of the society. Brand can attain the people attraction and the business can have the good reputation by giving satisfaction to consumer. If the brand gives satisfaction and function are according to the expectation of consumer than the brand gets good image on the mind of consumer. brand image is great weapon to use for the competitors it builds in years , at once the business gets brand image it has competitive edge from other brands in the market. When consumer rely on the brand the company can create the long term relation with the consumer, in other words (CRM) consumer relationship management. The brand image has effect on the choice of every individual there believe and attitude change their preferences. Brand image can be effected by price as price is an important part for consumer when they are making purchase decision if they find the value of brand is equal to the pricing they purchase that brand if not they refuse it. Similarly the image of brand can be effected by the attributes and features or
Aaker (1991) indicated that establishing a corporate brand is not enough to give a company an edge over other existing companies. There is a need for firms to move a step further ...
The customer-base potency is achieved by creating a brand image and customer loyalty, which is considered as the core dimension of brand equity. The competitive potency is gained by creating a unique brand trend, support by bringing innovativeness to the product or service and protection of the brand image by connecting with the people. The analysis of global potency enables companies to determine differences between local and global market and bring changes accordingly to create a unique brand identity (Gobe, 2010). Today relational branding has gained significant importance wherein brand equity is created by their efforts in connecting with their customers in every aspect. Gummesson (2002) states that the common belief that relationships occur explicitly only between human beings cannot be justified since the relationships can involve symbols, objects and other immaterial phenomena. This type of branding emphasizes on importance of relationship with various aspects of the company and are considered important in branding since they directly have an impact on the image of a company. The image is created by impersonal factors such as company name, famous personalities in the company, brand, logo etc (Cijo, 2014). Today consumers define brand relationship form individual perspective and are much personalized in the mind of the consumers. The brand equity, brand image and loyalty is created by individual relationship based on their perception of brand value and their experiences (Gobe, 2010). The customer thus, creates and promotes a brand from the communications he/she makes across multiple
Branding should be evident in every aspect of your business, from the way customer representatives answer the phone to the e-mail signature. It also has to extend to what you or what salespeople wear when they go on sales calls. Awareness and recognition are best established when clients are constantly fed with information and details about your brand. The next time they see your brand’s logo, hear the slogan or jingle or just the name being mentioned, they will instantly connect it to you.