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Employee engagement literature review
Employee engagement literature review
Strategic planning chapter 1 and 2 answers
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Introduction
At some point it becomes necessary for an organization to undergo changes. If embracing change is truly one of the organizations core beliefs than efforts should be taken to make the necessary transition. A strategic planning structure allows the organization to stay focused on plans, yet be flexible and adaptive and, therefore, able to deal with change effectively (Galbraith, et al., 2001, pg. 38).”
Organization Overview
Morrison Restaurants, which started its operations in the 1920s, is one of the oldest food-service companies in the nation. Listed on the New York Stock Exchange since the 1920s the company grosses more than $1.1 billion in yearly revenues. Within the Morrison organization there are three divisions: the Hospitality Group, Family Dining Group, and the Specialty Restaurant Division. In April 1982, Ruby Tuesday became apart of the Specialty Restaurant Division of Morrison Restaurants (http://rubytuesday.com/story.asp). The Specialty Restaurant Group was then named the Ruby Tuesday Group. The merger provided Morrison with a larger customer base and it gave Ruby Tuesday the additional financial support needed to continue with its dramatic growth. At the time of the transition there were 185 Ruby Tuesday restaurants nationwide.
Ruby Tuesday’s was originally created in 1972, when Sandy Beall and four of his fraternity buddies from the University of Tennessee started the first restaurant next to their college campus. It was Sandy's dream to form a restaurant that offered great food at a great price in a fun, friendly atmosphere. Those values became the driving force behind the company and part of the reason they merged with Morrison Restaurants.
The restaurant is known for always reinventi...
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...e, L. & Roberto, M. (2005, Summer). The art of making change initiatives stick: the seeds of effective change must be planted by embedding procedural and behavioral changes in an organization long before the initiative is launched. MIT Sloan Management Review, 46(4), 53-60.
Lombardi, D. (1994, June). Chain-restaurant strategic planning. The Cornell Hotel and Restaurant Administration Quarterly, 35(3), 38-40.
Oden, H. (1999). Transforming the organization: A Socio-technical approach. Westport, CN: Quorum.
Ruby Tuesday, Inc.
Retrieved on May 24, 2006 from http://rubytuesday.com/story.asp
Woods, R. H. (1994, June). Strategic planning: A look at ruby tuesday. The Cornell Hotel and Restaurant Administration Quarterly, 35(3), 41-49.
Zimmerman, J. (2004, Spring). Leading organizational change is like climbing a mountain. The Educational Forum, 68, 234-242.
The nearest Ruby Tuesday’s location is 11590 West State Road 84 Davie, FL 33325. The nearest Red Lobster’s location is 296 North University Drive, Pembroke Pines, FL 33024. Unlike Ruby Tuesday, Red Lobster is a brand that is extremely well-known. Both restaurants welcome you once you step inside and have someone lead you to a seat. The first thing the server does is ask you what you want to drink. In both places they do not rush you either to decide what you want to drink or eat. Even before the drink is served, at Red Lobster the waiter brings you some cheddar bay biscuits to
The fast-casual restaurant is one of the most competitive and fastest growing industries in the world. Chipotle has thought to have reinvented this category and this has led to their explosive growth in the early stages of the company. As it has leveled off, however, one can see where mistakes have been made leading to the sharp decline in their sales and stock. Starbucks has continued to grow, but has also seen declines in their stock. Comparing these companies, one can see how each have went from standalone stores to market leading companies. They must continue to innovate otherwise they will be seen as just another restaurant and no longer see growth.
Part 1- Practical growth leaders always assesses competitive strengths, weaknesses, threats and opportunities. Additionally, there is a need of bird eye for industry interruption to become a leader (Welch & Althaus, 2007).One of the pioneer of restaurant industry is Panera Bread. Factors contributing to its unique position in the restaurant industry are:
The new structure of Starbucks was flat and it encouraged competitive ideas from all levels of the company. This necessarily depicted a lateral coordination c...
Red Lobster was founded in 1968 by longtime restaurant entrepreneur Bill Darden. He had a vision of bringing quality seafood to individuals all across the nation. During this time people who lived in non-coastal areas had a hard time finding quality seafood. After opening his first restaurant in Lakeland, FL it became a hit and Darden began to expand over the next couple of years. Red Lobster would be sold to General Mills in 1970 and soon after that in 1975 Joe Lee took over for Darden as the President of Red Lobster.
McShane, S., & Von Glinow, M. A. (2013). Organizational Change. Organizational Behavior (6th ed., p. 436). New York, NY: McGraw-Hill / Irwin.
External and internal pressures arising from dynamically evolving business environments inevitably and continuously create unsustainable tension between the desire for stability and the need for change within organizations (Graetz & Smith, 2010). Organizations respond to these tensions by engaging in processes of strategic renewal through the implementation of “planned change” (Spector, 2010). Planned change, according to Cummings and Worley (2009), fundamentally concerns the process of changing organizational behaviors. More specifically, new behaviors must replace old ones or be adapted to or integrated with existing behaviors to enable successful change (Palmer, Dunford, & Akin, 2009; Schein, 1993, 2004). This paper outlines the three stages of Lewin’s model of planned change – unfreezing, movement, and refreezing – and discusses the importance of each relative to changing employee behaviors.
The company operates approximately 3,400 domestic and international pizza restaurants. They have five segments of their business: domestic restaurants, domestic commissaries, domestic franchises, international operations, and variable interest entities. (Barney & Hesterly, 2010) They have company-owned restaurants in mature and developed markets, but have recently experienced a measurable decrease in their domestic franchising sales because these franchisees are not strategically located in the more heavily concentrated markets like their company owned restaurants.
Ryan’s is a buffet chain based out of North America and within the past 10 years has seen a steep decline in revenue, employee satisfaction, and customer loyalty. All of these components are key aspects to running a successful and sufficient company. So Ryan’s has hired myself as their consultant to help determine a plan to make this company successful with the implementation of an entirely new system, and causing the least amount of distress between current and future staff members. This paper will discuss how Ryan’s buffet will change their entire structure of the business. We will further discuss the organizational plan, specific changes, addressing of all employees, and the implementations of the process.
Nithin Geereddy. 2013. Strategic Analysis of Starbucks Corporation. [ONLINE] Available at:http://scholar.harvard.edu/files/nithingeereddy/files/starbucks_case_analysis.pdf. [Accessed 18 April 14]
is extremely competitive, labor intense and risky. It is saturated with multiple different types of restaurants many competing in the exact segments. Companies operating in this type of environment seek differentiation strategies in order to set themselves apart from rivals, using various tactics such as pricing, food quality, menu theme, signature menu selections, dinning ambience and atmosphere, service, convenience, loyalty programs, specials, heart-healthy, and location (Thompson, Peteraf, Gamble & Strickland, 2014, p.C-138). Many restaurants can’t keep abreast and don’t survive, making them go out of
My case study of hospitality industry is Panera Bread. Panera Bread is a quick-casual restaurant and bakery café store. In their mission, “they truly believe that providing fresh quality bread and meal every day, can certify their professional work attitude and faithful service to their customers. Because of that, they are keep improving their services every day. According to the three news articles, they are expanding their strategic initiatives to maintain outstanding food and customer service. There are three strategic initiatives --- Market Development, Unrelated Diversification, and Product Development.
To determine how many customers we were willing to see walk away based on the wait time, strategic planning was utilized with the expectation of losing 17 to 20 customers. We changed the distribution of tables by reducing the tables of fours and increased the tables of twos. The results of this redistribution proved to be a good decision, because in the beginning the tables for four showed the highest utilization at 99.56 percent and 37 of the groups of four walked out and left the restaurant without being served. After we made our decisions, the utilization of tables for four changed to 96.26 percent and the tables for two changed to 89.11 percent. This was the optimum solution as the waiting time was reduced considerably and we made a reasonable profit, and utilization of all the servers was not very high. The sales loss was reduced to $390.
With any new venture, there is risk involved. The success of our project depends on the strength and acceptance of a new type of restaurant in town. After year 1, we expect some copycat competition in the form of other independent units. Chain competition will be much later.
Many people dream of running a successful restaurant, but only a few of them make their dreams come true. There are three elements that play important roles in the process of operating a successful restaurant. One of the essential elements is planning, a detailed plan could help you focus on the goal and clear the way. Besides, passion and managing are two other essential components, which could help you to operate a sustainable beneficial business.