Red Lobster Case Analysis
Red Lobster was founded in 1968 by longtime restaurant entrepreneur Bill Darden. He had a vision of bringing quality seafood to individuals all across the nation. During this time people who lived in non-coastal areas had a hard time finding quality seafood. After opening his first restaurant in Lakeland, FL it became a hit and Darden began to expand over the next couple of years. Red Lobster would be sold to General Mills in 1970 and soon after that in 1975 Joe Lee took over for Darden as the President of Red Lobster.
In 2007, the restaurant industry began to slowly decline. By the time 2008 rolled around the restaurant sales were down by more than four precent. This decline in sales would immensely affect Red Lobster and the restaurant industry as a whole. This decline was primarily
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caused by a recession that America was experiencing during this time period. During this time Red Lobster struggled to adapt and failed to reposition as a company. Red Lobsters marketing strategy that gave them consistent success in the past was failing. Change needed to happen, but unfortunately they couldn't find the answer. Inability to Reposition I. Causes: a. Marketing strategy led to perception of low quality b. Lost touch of target market/audience II. Symptoms: a. Decline in seafood industry b. Decrease in customers Increased use of promotional menu items I. Causes: a. Bring in customers, by advertising low prices. b. Extract image of affordability towards market II. Symptoms: a. Low quality b. Perception of company was declining c. Continued customer decline In order to combat these issues Red Lobster could have considered the following alternatives in order to turn business around.
Red Lobster should have created new and exciting menu options. For example, they could have provided customers with seasonal menu items along with new dishes monthly. This resolution would get the customer excite and also attract business on a consistent basis. This would also attract the experimental customer base, by offering new and seasonal dishes. Another resolution would be to modernize the atmosphere. By modernizing the interior and exterior it would increase attention to Red Lobster, thus, driving in more traffic. By creating a clean and modern feel, people will be considerably more comfortable and attracted to the business. Red Lobster should also consider bringing in a new marketing team to help revamp their strategies. In addition to a new marketing team, Red Lobster should also closely monitor their management teams. Customer service is the most important quality in the restaurant industry. Having proper training and exceptional customer service will help Red Lobster’s business to hurdle any obstacle they may
face.
Getting hired at Red Lobster begins with the formal application and interview process because there are different areas of work and task in a restaurant, training is influenced by what area of work the employee has been hired to do. These areas included the font of the house staff
Jan de Heem painting, “Still Life with Lobster” is an oil painting with a bright red lobster that catches the viewer gaze into this beautiful dinner from the late 1640s.The color scheme used in this painting is analogous since it uses relatively close hues. In the painting, the lobster is on a silver platter but it has been left untouched. Surrounding the focal point of the painting is luxurious fruits including grapes, cherries, peaches, berries, oranges, and a half peeled lemon. To the left of the lobster is an overturned silver goblet. This particular style of painting is known as a vanitas form of painting. The artist is using a luxurious left over meal to show even the most expensive desires of the world doesn’t last for eternity. The
The nearest Ruby Tuesday’s location is 11590 West State Road 84 Davie, FL 33325. The nearest Red Lobster’s location is 296 North University Drive, Pembroke Pines, FL 33024. Unlike Ruby Tuesday, Red Lobster is a brand that is extremely well-known. Both restaurants welcome you once you step inside and have someone lead you to a seat. The first thing the server does is ask you what you want to drink. In both places they do not rush you either to decide what you want to drink or eat. Even before the drink is served, at Red Lobster the waiter brings you some cheddar bay biscuits to
When settlers first came to America, lobster was considered a poor man’s food. The lobsters were so abundant at that time that many people felt that they were competing with them for space on the shore. The settlers felt that the lobster had no nutritional value. At that time both Native Americans and settlers used the lobster as fertilizer for their fields and as bait to catch other fish. Lobster was so disdained that it was given to prisoners, indentured servants, and children. This was such a common practice that in Massachusetts many servants and prisoners had it put into their contract that they could not be fed lobster more than two times a week.
"Consider the Lobster" an issue of Gourmet magazine, this reviews the 2003 Maine Lobster Festival. The essay is concerned with the ethics of boiling a creature alive in order to enhance the consumer's pleasure. The author David Foster Wallace of "Consider the Lobster” was an award-winning American novelist. Wallace wrote "Consider the Lobster” but not for the intended audience of gourmet readers .The purpose of the article to informal reader of the good thing Maine Lobster Festival had to offer. However, he turn it into question moral aspects of boiling lobsters.
The restaurant business is a challenging industry and if a company has a strategy that works for them as well as their employees, it should stay the course and tweak as needed.
After analyzing the case of the Santa Fe Grill, I believe they should focus on concept and product testing, test marketing, opportunity assessment, customer satisfaction studies, and competitor analysis. These seem to be important to the overall success of their company, especially competitor analysis so they can see first hand who and what they are competing against. This would include seeing what the competitor is doing product wise, for customer service, and their marketing/advertising strategies and overall how they target their customers. It was said in the case that the success of the restaurant at first got started rather slowly and that the owners needed to understand how to drive customer satisfaction and loyalty. Therefore by conducting research on how to fix the problems, the brand can
Azalea Seafood Gumbo Shoppe wishes to develop a strategic plan to maintain long-term growth and sustain a competitive advantage. For Azalea to accomplish this, they will need to consider the options presented here. Included is an analysis of Azalea's problems and issues to address, along with recommendations to grow the business. The recommendations are based on the status of the current market and forces that drive the industry.
According to newwiretoday.com, the Boiling Crab started its business since 2004 in Garden Grove, CA. Refer to the Boiling Crab website, the owner has the passion to share the experience of fun with friends or family and taste of Cajun seafood boil culture on the West Coast with others. Therefore, people in CA coming from various locations, especially Asia love to eat the spicy food as the foundation, so The Boiling Crab is very successful to open in many areas of CA. At present, there are twelve locations of The Boiling Crab in CA and two locations of To-go in Brookhurst and K-town. Moreover, the owner plans to expand into some locations, such as Rosemead, EL carmine, Burbank, and Sacramento K. Moreover, The Boiling Crab still has locations
...provide the consumer with alternative products they have to be able to shift with the trend in order to keep up. So Domino’s will have to offer healthier alternatives, what products to offer and how fast will they be able and adapt to these changes.
Editorial. Nations Restaurant News 11 Nov. 2005: n. pag. MasterFILE Premier. Web. 5 Mar. 2013.
The Baked Potato Restaurant will be a moderately priced 75 seat fast-food restaurant located in the beautiful city of London, offering family style menu and other different baked potato menus. The Baked Potato Restaurant new to the London area and have diversification opportunities by offering new food products in the new market. A major challenge facing baked potato is how to attract new customers, increase profits and make better use of its resources during the initial stage. As a new restaurant we face competition from the giants in the fast food industry.
· another segment of the fast-food industry is comprised of a non-hamburger restaurants, growing trend is moving customers to non-burger sandwiches
CHANGING PREFRECE depended vastly on the fast food manus. For example we can mention about SALAD. Now salad was never considered as a part of fast food menu. But with the change of taste and preference, fast food chains like Windy, Taco Bell, and McDonald have introduced SALAD into their menus. This preference is not stopping only with salads. In 2002, McDonald’s introduced great tasting new products including premium salads, n salads plus menu; Chicken McNuggets made with white meat; Fish McDippers; Chicken Selects; and new breakfast offerings like the McGriddle sandwiches. Here as a fast food chain, McDonald did not have to introduce new dishes in their menus but with the impression and image in the market analysis, of increasing demand and chan...
...ded once they see that the sales will be increasing and tips will be larger. Good staff will increase good public relations which will result in better business. Marketing a restaurant is the most important part in running a restaurant. If a restaurant is not marketed, no one will know about the restaurant causing it to lose money to operate forcing it to close down. Prices on the menu should always be appealing to the restaurant target market and set towards the products on the menu. It is essential that a restaurant develops its staff to the fullest, for a strong staff creates better sales and the public is pleased .