Outback Steakhouse's Competitive Advantage

1160 Words3 Pages

Discuss how the employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage

a. The employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage by discovering and hiring employees who fit their needs and strategic plans. Implementing a challenging selection process allowed Outback to select the most qualified candidates who will adhere at all times to the vision and beliefs of what the restaurant stands for. Outback Steakhouse utilizes psychological and aptitude tests along with an interview to select their employees. These tests provide Outback with a preview of that candidate’s personality and behavior. Most often candidates will apply for a position with a restaurant only because of its popularity and they are not concerned of the values and what the company really stands for as a whole.

b. Choosing the right employees can improve the efficiency of other human resource practices and avoid various problems. Outback grasp the concept that selecting the right employee is critical as it plays a direct role in improving the efficiency and avoid problems. Their belief is if they can reduce or eliminate time spent on personal matters, it could then spend more time focusing on the customers. Outback realize that there is too much competition for Outback Steakhouse or any business to risk having mediocre employees. Selecting the right person for the right job can mean success or failure for a company. In fact “ With the Human Age accentuated by demographic shifts such as aging workforces, worsening talent mismatches, the collaborative power of fast-evolving technologies and the need for companies to do more with less, discussion panelists agreed th...

... middle of paper ...

...ermine the candidate’s friendliness and communications skills.

In conclusion, Outback Steakhouse has a solid and valid hiring process that is set in place. This proven strategy can maximize profit and overall growth for the company as a whole.

The restaurant business is a challenging industry and if a company has a strategy that works for them as well as their employees, it should stay the course and tweak as needed.

References

Employers Must Engage Workforce at the Human Level to Gain Competitive Advantage in War for Talents. (January 29, 2011). Retrieved August 4, 2011 from http://www.prnewswire.com/news-releases/employers-must-engage-workforce-at-the-human-level-to-gain-competitive-advantage-in-war-for-talents-114856224.html

Stewart, G., & Brown, K. (2009) Human resource management: 2009 custom edition (1st ed.).

Hoboken, NJ: John Wiley & Sons. (p.203)

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