More handpicked essays just for you.
Effective communication as a way to success
Communication skills needed for personal and professional life
Effective communication as a way to success
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Restaurant Management
Running a restaurant can be one of the most stressful jobs as well as the most fun and rewarding jobs. If the manager is a good leader with excellent leadership skills and has great followers the restaurant will be rewarded. If not the restaurant will plummet in sales and no one will be pleased. While developing a business. staff is important to running a successful restaurant, it is also essential that management focus on its public relations as well as its sales and marketing strategies.
Staff developing is vital for restaurants to run smoothly. A restaurant is composed of two sectors; a Front of House (FOH) and theirs a Back of House (BOH). The front of the house is what is visible to the customers? eye. Customers can not see the back of the house. Back of the house is where cooks prepare the food and where the dishwasher is located. Manager Brian Aycock explained that if a manager develops his staff, it makes the restaurant run smooth. The store will profit, the employees and the guest will be satisfied (Aycock). If the staff is not getting along, a lot of tension will grow inside the restaurant and co-workers will not work with one another as a team. In return the customers will not be happy and the profit will not be as desirable. When customers are not happy with the visit they had at the restaurant, they will then spread the word to all their friends.
Each staff member of the restaurant should have nice and clean hygiene along with good manners. Having good hygiene is very important whether an employee is waiting tables, washing dishes, or cooking. If an employee does not shower friction will start to grow between the staff and no one would like to work or even be around that employee. Working in the food service industry with overgrown nails or dirty nails is against the health code and could contaminate the food being prepared by the employee. Being around a customer with bad hygiene could possibly hinder the customer from having a memorable time at the restaurant. Having good manners is also mandatory for every staff member so that no problems can surface between the staff and customers. Steve Marchetti explained that each employee are to meet the minimal standards set forth in the employee handbook and also deliver on the company?s commitment to their customers (Marchetti). A restaurants commitment...
... middle of paper ...
...ded once they see that the sales will be increasing and tips will be larger. Good staff will increase good public relations which will result in better business. Marketing a restaurant is the most important part in running a restaurant. If a restaurant is not marketed, no one will know about the restaurant causing it to lose money to operate forcing it to close down. Prices on the menu should always be appealing to the restaurant target market and set towards the products on the menu. It is essential that a restaurant develops its staff to the fullest, for a strong staff creates better sales and the public is pleased .
Works Cited
Aycock, Brian. Restaurant Management. Wilmington, NC. 10 February 2005.
Marchetti, Steve. Restaurant Management. Wilmington, NC. 9 February 2005.
Marketing Strategy. Internet Center for Management and Business Administration, INC. 24 January 2005, .
Stone, Bob. Successful Direct Marketing Methods. Lincolnwood, Illinois: NTC Business Books, 1989.
The Sample Business Plan. Kundo Inc. 27 January 2005.
.
Wasserman, Michael. 15 Techniques When Dealing With Customers. My Success Company. 25 January 2005. .
East Park Restaurant operates using a hybrid (mixture of vertical and horizontal) organizational structure where Boos reports to the company’s owners. Assistant managers and front...
Having prior knowledge of a customers needs, habits, and questions before or during every interaction and transaction can boost customer satisfaction. (Zueschner, Raymond. (1997). Communicating Today. Boston: Allyn and Bacon.
I would delegate the responsibility of finding the most appropriate restaurant to my associates. The most appropriate need not be the most expensive. However, standards still have to be maintained. Once a thorough research has been conducted and the results handed in, I would make the final decision, putting in mind specific aspects of the suggested
The restaurant business is a challenging industry and if a company has a strategy that works for them as well as their employees, it should stay the course and tweak as needed.
There is a Director of Food and Beverage that oversees the kitchen, catering, Banquets, restaurants, room service, minibars, lounges, bars and stewarding (Walker, 2013). There are several members of Management that report to the Director of Food and Beverage. The assistant Director of food and Beverage who assist the Director of Food and Beverage and helps to k...
Soman,D & Marand, S (2009). Managing Customer Value: One Stage at a Time.: World Scientific Publishing. p9-14.
Restaurant manager is a responsible position and career which has several opportunities to accomplish. The manager has to manage the whole restaurant staff, has to be flexible in approach and promote motivation and performance among them for better restaurant productivity and profits. Complete dedication is essential to reach highest position in management and for this the person has to settle certain goals and improve the skills, values and qualities with time and market demands (Brawer eta l., 2012).
Weinstein, A. (2012). Superior customer value: strategies for winning and retaining customers (3rd ed.). Boca Raton, FL: CRC Press.
its closing time at the restaurant and the staff is working on cleaning and stacking, making it ready for tomorrow. It’s been an old habit for the staff and the bosses to stick together with the cleaning. The restaurant finishes serving its last customer at around 11.45 everyday and by the time they clean up and close shop its nearly always 1 AM. The founder of Harry’s Dhaba Harvinder Singh Sodhi -Harry to his friends has always believed that it is important that the serving staff and the managers work together to ensure that they are all focused on good customer service rather than un-necessary hierarchical power games. This view comes from his own humble beginnings as a push cart vendor when he started out to now an owner of one of Ahmedabad’s fast growing restaurant chains. He believed that ensuring that all his staff was on the same page in their focus on customer satisfaction ensured that every one of them did their jobs properly and felt a form of ownership towards the business. This ensured that new employees coming in also bought
Providing great customer service and having the ability to retain customers require consistency in delivering the anticipated services. Customer service encompasses having the ability to provide a service or product to customers by means in which it was promised. However, there are times when unforeseen circumstances may occur, resulting in customer service breakdowns. Understanding the effectiveness of customer service relations provides the assurance needed to handle complicated service related issues. A well qualified customer service representative has the acquired skill to effectively defuse a potentially damaging service related matter. Service recovery influences customer retention and improves customer satisfaction.
What aspects of restaurant work are especially challenging to wait staff, and how does Barcelona’s approach to management help employees overcome the downsides of the job? The aspects of restaurant work that is especially challenging to wait staff would be poor management and customer satisfaction. In this profession of being a wait staff in many instances it is very difficult to please everyone one that you serve. The approach that Barcelona’s management took in helping their employees overcome the downsides of their job they gave them the green light in allowing them to do what was right in making the customers experience a happy one. In giving them this freedom, it made the wait staff feel like they were a part of the organization when it came to decision
Restaurants provide homogeneous products, though service delivery may differ from one place to another depending on the caliber of regular customers registered over a period of time as well as the target market. This means in most cases, service delivery will remain the main factor behind success of any enterprise in the hospitality industry.
discounts and social media ads) -Train new and current employees on proper customer service practices -Implement policies and protocols that will maintain future restaurant operations Bachelor's degree / higher diploma -Business Acumen -Communication Skills -Computer and Software Literacy -Due Diligence -Financial
The restaurant industry is a multibillion dollar industry that continues to grow each day and change the community that they are in forever. Opening a new restaurant will improve the economy dramatically because it will increase the amount of money that is spent in the community. There are many positive factors to opening a new restaurant in a community that boast economic, social, and political remuneration. A new restaurant will create jobs, it will support local food producers and it will help a community economically because the restaurant is giving money back through paying taxes. Socially it will create a new business market with business partners and create “Smart Growth” which focuses on changing the atmosphere of the community and where everything is located (Bealocalist.org, 3). Lastly, a restaurant must abide by certain government regulations because it will have to follow certain rules and regulations that will have to be approved by the health department. Opening a restaurant will have a positive and lasting impact on the community as long as restaurant owners abide by the legal requirements and adapt to the community.
To avoid customer dissatisfaction companies must learn to manage their customers’ expectations by painting a true picture of the scenario and future deliverables. Companies should factor in all customizations and special circumstances when making their service promises. Companies should avoid the trap of over-promising or promoting themselves as something they are not. In the current competitive market, although it is extremely tempting to pad ones achievements, a customer that makes realistic promises and delivers on them is more likely to retain its customers than one that makes big promises but is unable to deliver. It is never about just closing the sale. Closing a sale has no meaning when the follow up to this is an unhappy customer or a cancelled