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Leadership in the hospitality and tourism industry
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Recommended: Leadership in the hospitality and tourism industry
Appendix A: Job Role, Description, Qualification, Skills and Knowledge
Job Role Job Description Qualification Skills & Knowledge required
Director of Food & Beverage
- Reporting to the General Manager.
- Property to flourish in the region (people, profit, results + reputation).
- Plan the yearly targets and financial budgets.
- Lead and support all F&B departments in the achievement of their operational targets via effective organization, policy and procedural development, and training activities.
- Working in conjunction with the Culinary Director for the planning of food promotions and ensures all preparation of food is done according to recipes and presentation standards.
- Produce innovative promotions, menus and concepts.
- Controls
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discounts and social media ads)
-Train new and current employees on proper customer service practices
-Implement policies and protocols that will maintain future restaurant operations Bachelor's degree / higher diploma -Business Acumen
-Communication Skills
-Computer and Software Literacy
-Due Diligence
-Financial Reporting and Budgeting
-Leadership
-Logistics and Supply Chain
-Sales Management
-Strategic Planning
Soft Skills and Personality
Stephen Boos has worked in the food service industry for over 30 years. He started as a bus person and subsequently trained as a chef’s apprentice. Steve’s mother believed that a college education was something that everyone should receive. She felt that a college degree was a good investment in Steve’s future. In 1976 at his mother’s insistence, Boos moved to Northeastern Ohio to attend Kent State University where he earned a bachelor’s degree in business administration. After graduation, Steve began working for East Park Restaurant as a line cook. Using his education as a foundation, Steve made a point to learn everything he could about running a restaurant, from cutting meat to the bi-weekly food and beverage orders. His versatility, keen business sense, and ability to control costs resulted in Steve’s promotion to General Manager, as role he has held since 1995.
Since we will be operating a brand-new restaurant from the ground up, we will need to hire extra personnel to assist us in our initial “trial run”, so to speak. The main managerial positions that need to be filled are assistant manager, accounting manager, top Chef/manager and purchasing supervisor. I will be the acting general manager. The majority of our front house staff will consist of servers, bus persons, greeters and bartenders. These positions will be best suited for our college student
Our mission is to provide our customers with the best products and services that we have created a new market space for. We strive for 100% customer satisfaction and taking what used to be multiple purchases of software into one operation system. That can increase many aspects of the important sectors within the restaurant industry. I.e. decrease employee-training time, increase outputs, real-time record keeping ‘including inventory’, and more.
There is a Director of Food and Beverage that oversees the kitchen, catering, Banquets, restaurants, room service, minibars, lounges, bars and stewarding (Walker, 2013). There are several members of Management that report to the Director of Food and Beverage. The assistant Director of food and Beverage who assist the Director of Food and Beverage and helps to k...
Restaurant manager is a responsible position and career which has several opportunities to accomplish. The manager has to manage the whole restaurant staff, has to be flexible in approach and promote motivation and performance among them for better restaurant productivity and profits. Complete dedication is essential to reach highest position in management and for this the person has to settle certain goals and improve the skills, values and qualities with time and market demands (Brawer eta l., 2012).
An evaluation of the restaurant’s strengths, weaknesses, opportunities and threats served as the foundation for this marketing plan. The plan focuses on the restaurants marketing strategy, suggesting ways in which it can build on new customer relationships, and development of new food products and targeted to specific customer groups.
From a food and beverage manager's perspective - What are the important characteristics and procedures of a food and beverage establishment in relation to its size, type, market, design, planning and organization?
their management team, develop their product, build a business plan and the likes. An environment that
In the food and Hospitality industry, Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about.
My role key responsibilities includes: Database & CRM Integrity, maintaining clients’ list information and identifying prospect market opportunities. Marketing & Event Co-ordination, I’m responsible in organizing and coordinating trade shows, seminars and company conferences that is beneficial and relevant for Advance. Development of marketing materials, to effective promote the Advance’s product and services my roles involves in doing graphics & design artwork including; brochures & product label design, preparation and design of catalogues, promotional flyer a...
...ded once they see that the sales will be increasing and tips will be larger. Good staff will increase good public relations which will result in better business. Marketing a restaurant is the most important part in running a restaurant. If a restaurant is not marketed, no one will know about the restaurant causing it to lose money to operate forcing it to close down. Prices on the menu should always be appealing to the restaurant target market and set towards the products on the menu. It is essential that a restaurant develops its staff to the fullest, for a strong staff creates better sales and the public is pleased .
Employability skills and Career readiness have become an integral part of education. Employers are looking for people with a combination of skills such as soft skills, customer service skills and life skills. Not having sufficient employability skill sets, is one of the main reason for many students not getting selected in campus drives. Focus is more on technical knowledge than soft skills in their curriculum. During the course of their education , required level of importance is not given to key qualities like effective communication, leadership qualities, time management skills, self motivation, problem solving skills and creative thinking.
... right people by increasing the awareness about the product, its benefits and drawbacks. This is important for the success of a business.
According to the study of this course, I have learned many useful management skills and I feel like these skills will be applied to my future career development. When working on the self- assessment tests, I found myself fall into the category of the ISTJ personality types, which as illustrated by Myers Briggs, is the type of personality that is conscientious, considerate, and helpful. Personality traits such as honest, dutiful, practical and responsible are my strengths; personality traits such as stubborn, insensitive and poor communication skill are my weaknesses. Related to the knowledge I have learned in the course I believe both strengths and weakness will have influence to my future career development. In this reflection paper, I will demonstrate the strengths and weaknesses that may place the most influence on my way of success.
...ublic, organizing the staff to promote customer relations. The chef must also operate the kitchen, after all that is his profession. The chef must develop the needs and specifications of the kitchen, choose purveyors, organize delivery schedules,make inventory requirements.