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Career Interview-Stephen Boos
Stephen Boos has worked in the food service industry for over 30 years. He started as a bus person and subsequently trained as a chef’s apprentice. Steve’s mother believed that a college education was something that everyone should receive. She felt that a college degree was a good investment in Steve’s future. In 1976 at his mother’s insistence, Boos moved to Northeastern Ohio to attend Kent State University where he earned a bachelor’s degree in business administration. After graduation, Steve began working for East Park Restaurant as a line cook. Using his education as a foundation, Steve made a point to learn everything he could about running a restaurant, from cutting meat to the bi-weekly food and beverage orders. His versatility, keen business sense, and ability to control costs resulted in Steve’s promotion to General Manager, as role he has held since 1995.
East Park Restaurant operates using a hybrid (mixture of vertical and horizontal) organizational structure where Boos reports to the company’s owners. Assistant managers and front...
Case study number two is a four-page article written by Marian L. Houser and Astrid Sheil, and it’s titled “How Do You Get Anything Done Around Here?” The article focuses on the concept of real organizational experiences, but primarily Kate Elliot’s experience and dissatisfaction with her job at Donaldson Family Foods, Inc. Kate’s a hard-working, educated woman who is initially impressed with the Donaldson Food, Inc., especially at the opportunity that she has to become the national brand manager. As time goes on, and her first project’s assigned, Kate notices countless negatives within the organization, including how the company remains a low-growth business, its employees’ lack of competitiveness and hurry, and the SMART group’s “Black Hole,” a term referring to the grinding halt that’s applied to all initiatives, ideas, and proposals. In this case, Kate’s cooking bag project faces the dueling black hole. Throughout my paper, I will relate and apply Kate’s experience to organizational culture and socialization, how the conflict is handled, both verbal and nonverbal communication, and possible suggestions for Kate.
Bill Buford, New York Times writer, and avid home cook, unsuspectedly steps into the chaos of Babbo, an Italian restaurant owned by the boisterous, Mario Batali. His quiet and orderly life is shattered by the disorder and ruthlessness of a Michelin star kitchen. While Bill’s superego controls many aspects of his life, he is mostly driven by his id in the kitchen. When first beginning his tenure in the kitchen, Bill carried with him his superego drive, often incorporating his New York upper-middle class societal ideals into his manners and actions. These ideals which include politeness, orderliness, and a strive for perfection are often overshadowed and defeated by the chaotic environment of the kitchen and the self-centered nature of the
Under corporate governance, the Board of Directors has majority power. After shareholders elect the Board, said Board selects the CEO who is responsible for managing the business. The key problem with Chipotle’s central and formal governance is that their strategy does not encourage innovation or employee moral. Instead, the Board of Directors decides what they feel Chipotle’s franchisees should implement, and tells managers to relay their decisions to in-store employees. Therefore, corporate representatives strive to improve in-store quality through strict supervision of each franchisee. They make decisions regarding all processes from the preparation of the product, customer service, and marketing strategies, which are enforced at each location. This system is slow and decreases efficiency. Since store employees are kept out of the immediate circle, it is difficult for them to have confidence in Chipotle’s operations, resulting in low employee empowerment. Two solutions to consider include bridging gaps between hierarchical levels and making the company more decentralized. Chipotle can implement a few liaisons (brokers and structural holes) to make sure that all professional networks within corporate and store levels are communicating effectively and working as a
He plans to be innovative with new technology, and hopes that his employees will adapt well to the change. As a leader, he must now prove that he can be a strong leader to his employees of the deli and ski emporium. To be a successful leader and gain relationships with his staff he needs to understand his role as a leader and be a role model to those under him. As a leader he needs to build relationships with his employees using communication. He must find ways to motivate and empower his employees to make sure they maintain full potential. Joseph will look at all aspects of staff members like including cultural diversity. To work at highest performance possible and keep up the good satisfaction ratings from customers he will need to use the knowledge that George has of the Deli business to accomplish all of these things. Dunn knows that this expansion is not going to be easy, but with help from George and building successful relationships with employees he can become a stronger organization and make his dream come
For more than five years, Eliza White has gained diverse experience in customer service across a range of fields. She is currently balancing her studies with working as a waitress at Scoozi, a local Italian restaurant. Eliza understands and executes the duties necessary for a family-owned restaurant, excelling at communication with her co-workers and accommodation of patrons’ needs, recognizing customer experience is the top priority.
The success of Harlequin and Brine will hinge on having strong managers that inspire the staff. We will need an executive chef with a strong background in charcuterie, butchery, and baking. We will also bar manager that is an expert with craft cocktails, craft beer, and wine. Furthermore, we will need a front-of-the-house manager for the dining room, and a stage manager for the live music. Having over 25 years of experience in the food service industry, 10 years in Military leadership, and being certified as an Executive Chef, a Specialist of Wine, and a Specialist of
The data I collected helped evaluate the efficiency of cart delivery times, the accuracy of the current cart delivery schedule, and was used to make adjustments to the current schedule. Based on the data, I recommend delaying lunch cart delivery times by 5 minutes for the PCU, ASU, 4W, 4M, and 2S units to reflect a more accurate representation of when carts are actually being delivered. I also recommend assigning another employee to help with retrieving special request items from the grill/café in order to reduce the workload of the employee working the “zoner” position. The zoner is responsible for delivering all of the carts to the units expect for 4W and 4M, which the kitchen 12 position helps with. During busy times on tray line carts frequently become backed up in the kitchen, which delays the cart delivery when the zoner does not have enough help.
Restaurant manager is a responsible position and career which has several opportunities to accomplish. The manager has to manage the whole restaurant staff, has to be flexible in approach and promote motivation and performance among them for better restaurant productivity and profits. Complete dedication is essential to reach highest position in management and for this the person has to settle certain goals and improve the skills, values and qualities with time and market demands (Brawer eta l., 2012).
Achievement norms were held at a high standard which resulted in a delicious menu. This type of norm determines “the quality and quantity of work expected from group members” (Engleberg and Wynn 37). At the peak of their success, Leone’s kitchen was serving some of the best Italian food in Montclair, but when Michael took the helm, these standards steeply dropped over the course of two years. This is not a rare occurrence, especially in the food service industry.
Richard believes that his vision for the company, a two-tiered concept with a top microbrewery producing fresh, quality beer and a chain of brewpubs, has potential. However, due to the more complex nature of running a restaurant, he believes that the company has yet to figure out how to run its restaurant business profitably.
...lexibility and is geared towards adaptation and change. The environment is constantly changing and is very unstable so a structure that provides ease of customer service is one to adopt. With making the choice I risk once again the produce and meat managers possibly operating as a separate entity, but I have also empowered my store manager to make all decisions so it will be his responsibility to communicate and remind everyone that even though there are departmental groupings at the end of the day everyone one is a part of that C & C store. It is also his duty to enforce customer service because all they see if the final output. For instance, C & C customers are accustomed to superior quality of meat and produce and that is what their loyalty is centered around. Adopting a better structure is to generate healthier internal environment but not decrease on output.
Anthony Bourdain's Food Market Takes Shape is a story about a man who is not only a chef, writer, entertainer, and television star, but also an entrepreneur. An entrepreneur who wants to change New York City. The story revolves around Mr. Bourdain’s dream of building a major food market. Three of key characteristics of report writing I noticed in this essay were trustworthy information, appropriate organization and design, and a confident, informative tone.
Running a restaurant can be one of the most stressful jobs as well as the most fun and rewarding jobs. If the manager is a good leader with excellent leadership skills and has great followers the restaurant will be rewarded. If not the restaurant will plummet in sales and no one will be pleased. While developing a business. staff is important to running a successful restaurant, it is also essential that management focus on its public relations as well as its sales and marketing strategies.
The store is famous for selling fresh burgers, fries, chilies, and above all, frostys. Hierarchy is presented in the store, due to the general manager being the “top dog”, the shift managers being under, and then the crew members. The managers consist of 4 females and one male. Gender role is prominent in this fast food environment as well. Each male and female is assigned to a specific task in the store, simply because of their gender. The male and female differences clearly involve both physical and emotional factors. Certain influences may arise from psychological factors, such as the upbringing, or physical factors, such as a crew member’s ability to perform a certain task. More commonly, males perform task such as mopping the floors, taking out the trash, picking up heavy items and operating the grill. On the other hand, females are more prone to interact with the customers, such as cashier, drive thru order take, and remembering to keep a smile on their face. All roles completed by both male and females contribute to the success of the
In America, many are not aware of the inequalities that exist in the Food Service. The food service sector has at least 125,951 companies and approximately 12 million employees with almost 7 million foreigners. This sector includes individually owned restaurants, mid-priced chains, quick service (fast food), hotels, and beverage establishments. Food service plays a major role in institutional establishments like schools, hospitals, prisons and meals on wheels. They cater to the tastes of their particular customers and are often leaders of food innovation. In the food service, we find: bartenders, wait staff, hosts, busboys, chefs, cooks, managers, and dishwashers .The food service workers perform a variety of customer service, food preparation and cleaning tasks, all that which are very important to keep a business running. More concerning , some of the major working conditions that foodservice workers face with daily is no health benefits and significantly low wages. These employees working in the food industry make it possible for millions of people to enjoy food in restaurants but are not being treated or appreciated fairly.