Harry’s in a Hurry : The Growth of Harry’s Dhaba
its closing time at the restaurant and the staff is working on cleaning and stacking, making it ready for tomorrow. It’s been an old habit for the staff and the bosses to stick together with the cleaning. The restaurant finishes serving its last customer at around 11.45 everyday and by the time they clean up and close shop its nearly always 1 AM. The founder of Harry’s Dhaba Harvinder Singh Sodhi -Harry to his friends has always believed that it is important that the serving staff and the managers work together to ensure that they are all focused on good customer service rather than un-necessary hierarchical power games. This view comes from his own humble beginnings as a push cart vendor when he started out to now an owner of one of Ahmedabad’s fast growing restaurant chains. He believed that ensuring that all his staff was on the same page in their focus on customer satisfaction ensured that every one of them did their jobs properly and felt a form of ownership towards the business. This ensured that new employees coming in also bought
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This was a fully owned expansion and he borrowed a portion for it from the banks. in 2011, Harry’s Dhaba also made its social media debut by opening an account on Facebook. The idea being the Fb page was ”just to allow customers to get to know the new things we were doing and also to share their views with us directly. I still conduct my customer review diligently every year but via Fb I am able to listen to them faster.” By 2012, Harry’s Dhaba had more than 65,000 followers and had open up its 3rd branch in Bopal. It’s success had attracted many competitors but Harry’ Dhaba was clearly considered by customers to be a superior restaurant and was their no.1 choice. Harry’s Dhaba also won the prestigious Times of India Food Guide Award for ”Most Authentic North Indian Cuisine” in
East Park Restaurant operates using a hybrid (mixture of vertical and horizontal) organizational structure where Boos reports to the company’s owners. Assistant managers and front...
People are consumed with their own reality that they didn’t even acknowledge me sitting at a table watching them. Each person seemed to have their own stories different from everyone else’s. For the most part, the employees seemed to have similar interests in wanted to produce the best customer service. The customers had the same goal of wanting to try a new popular restaurant they might have been unfamiliar with. Overall, the general consensus was that a majority of people wanted to get on with their day with as little human interaction as
Kevin Qu Harry Houdini Research 06 January 2018 Harry Houdini Harry Houdini was a stage performer, and stunt artist. But he was remembered for his memorable escape acts. Houdini was born in Budapest, Hungary. His real name was Ehrich Weiss.
The first few months were bringing in mass loads of customers and money, but they noticed that within the sixth month of being opened the restuarant was losing customers left and right. Princess Tiana had been the lead chef, but she was 7 weeks into her pregnancy. With Princess Tiana being gone they hired a chef by the name of Dark Tijali, who had a decorated resume in the field of culinary, plus dark magic, but we will get to that a little later. The customers gave them terrible Yelp ratings, complaining about the food and the bizarre sauces, and they even complained about an unpleasant odor that filled the dining area. All of this stressed Princess Tiana out so much she had to be bed rest in the hospital for quite some time, and Prince Navine needed a healthy baby and wif so he decided to hire the best of te best. The renound Chef Gordonli Ramsese was hired and told about the terrible reviews on Yelp, he was quite hesitent at first, but was paid a huge price. Prince Navine gave word to the employees of the new employee Hardy Evers; A.K.A Gordonli Ramsese. Dark Tijali was the lead employee in the restaurant and he had to train the newest employee. Two weeks passed and Gordonli was making huge discoveries on the head chef; he discovered that Dark Tijali had been using black magic all around the restaurant. This disruptive
This book is titled, The Secrets of Harry Bright by Joseph Wambaugh. It was published in 1985. I have read other novels by Joseph Wambaugh. He is a very intriguing author. He has a way of capturing his audience that is paralleled with few authors. In essence, he relates his writings to everyday life woven into crime, drugs and sex. It appeals to a more mature audience, which can appreciate Wambaugh’s rough portrayal of urban life. My first thought of the book was it lacked historical significance. Upon further thought it became apparent to me that history isn’t simply war or catastrophes; it’s an accumulation of everything that has preceded the time we live now. This novel made many references to Ronald Reagan, Jimmy Carter and even William McKinley. It also viewed America as it was in the 1980’s. A time sometimes forgotten or often neglected to be mentioned. Through this novel you begin to grasp this time period and develop a sense of appreciation for it, because it did take place and is apart of our history. I believe Joseph Wambaugh is one of the forerunners in enlightening the American Public on a period, which deserves more recognition. And I believe strongly that Wambaugh set out to highlight this decade in our history and he most certainly succeeded.
Restaurant manager is a responsible position and career which has several opportunities to accomplish. The manager has to manage the whole restaurant staff, has to be flexible in approach and promote motivation and performance among them for better restaurant productivity and profits. Complete dedication is essential to reach highest position in management and for this the person has to settle certain goals and improve the skills, values and qualities with time and market demands (Brawer eta l., 2012).
Owners like managers alike, should establish ways to demonstrate appreciation for employees. This course has taken my perspective on managing beyond just giving rules and following standardized ways of doing business. The phrase “it takes a village to raise
This takes a lot of personal recognition from the employees to make sure no bad mood from an employee is being shown to a customer.
The employee of McDonald’s is a part of the service and so is the customer. The two together both influence the service that is being offered. In a restaurant, all customers are present while an individual customer is getting the service and the behaviour of the other customers can determine the satisfaction of the service delivered to the individual customer. This is the reason why the management of McDonald’s should make sure that the customers involved in the service do not interfere with each other’s
Our job is to train the wait staff to help improve profits by encouraging customers to purchase the following items: cocktails
What aspects of restaurant work are especially challenging to wait staff, and how does Barcelona’s approach to management help employees overcome the downsides of the job? The aspects of restaurant work that is especially challenging to wait staff would be poor management and customer satisfaction. In this profession of being a wait staff in many instances it is very difficult to please everyone one that you serve. The approach that Barcelona’s management took in helping their employees overcome the downsides of their job they gave them the green light in allowing them to do what was right in making the customers experience a happy one. In giving them this freedom, it made the wait staff feel like they were a part of the organization when it came to decision
However, not only the high quality standards of food affects the business, the staff who are presently providing the service are entitled to establishes him or her self with their tone (the sound of the voice), manner (the level of maturity), language and body language well enough to satisfy the customer and to make them appreciated of feeling more welcomed and values them as a proper customer. E.g. if a customer was about to speak the staff operating the till would say hello, may I take your order please,' and when their products are given Thank you and please come again.'
One of the most read series in all literature is Harry Potter. The seven-book succession has sold over 400 million copies and has been translated into over sixty languages. What is it that makes this series so wildly famous? What is it about the boy who lived that makes frenzied readers flock to their local bookstore at midnight on the day of the release to buy the latest installment? How is a story set in a world that doesn’t exist about wizards, witches, magic, and mystical creatures so popular? The series has been able to earn its spot on the New York Times Bestseller list and has granted author J.K. Rowling multiple awards because it is relatable. It is not the setting or the events in the plot of the story that we relate to. We relate to what Harry, his friends, mentors, teachers, caretakers, and even enemies feel. Harry is in a lot of ways exactly like us. He represents some of the good characteristics that all of us have as well as the bad. The series as a whole, is about one thing that is stressed over and over again in the novels, love. The Harry Potter series is one of the most read sequences of novels because the central theme is love and self-sacrifice, and readers are looking for a novel that shows them just that.
Running a restaurant can be one of the most stressful jobs as well as the most fun and rewarding jobs. If the manager is a good leader with excellent leadership skills and has great followers the restaurant will be rewarded. If not the restaurant will plummet in sales and no one will be pleased. While developing a business. staff is important to running a successful restaurant, it is also essential that management focus on its public relations as well as its sales and marketing strategies.
When entering a restaurant, I usually expect to leave full, satisfied, and wanting to come back again. I believe that many people expect the same thing. The way people react to service can be very different from person to person. Depending on the way the customers are feeling, or the way that the server is feeling can be a big factor for the way service comes across. Service is an important part of everyone’s lives because majority of the jobs that people preform are service related. Poor service is an unfortunate part of life that everyone comes across. The way that I react to the poor service I receive is important and can change in the blink of an eye. Whether I react in an outspoken way, by getting loud and voicing my opinion. Or if I react in a quiet or apologetic way, it can affect my server, and the people around me, and myself.