The Fit Stop Case Study

Inventory of Facts Susan Superfit is the CEO of The Fit Stop. Susan has undergraduate degrees in Kinesiology and commerce from the University of Saskatchewan. Susan participated in many sports while in university and also sustained many injuries during these sports. While recovering from one of these many injuries, Susan came up with the idea for The Fit Stop. The Fit Stop currently employs a physiotherapist to provide guidance to customers on issues such as injuries or chronic back pain. The individual filing the position of the physiotherapist also has the responsibility of training the other staff members on how each piece of equipment works. The physiotherapist is required to inform other staff members on how the equipment can be used
This takes a lot of personal recognition from the employees to make sure no bad mood from an employee is being shown to a customer.
Define the Role of Compensation: Employees of The Fit Stop are responsible for assisting customers that may be extreme physical pain. There are some intrinsic rewards attached to being an employee at The Fit Stop, as employees are able to see the benefits their position is offering customers. Although this is a great reward, this isn’t necessarily enough to motivate employees to learn about all of the pieces of equipment or attempt to sell as many pieces of equipment as possible.
The need for intrinsic rewards at the Fit Stop is moderate. It is a justifiable reward for some, but in most cases, is not the sole purpose that people are employed with The Fit Stop. The need for extrinsic rewards is much higher than the need for intrinsic rewards due to all of The Fit Stop’s employees being full-time. Compensation will play a role in The Fit Stop because of its long hours, need for some skilled workers, and because all of the employees are
Because each of these different positions requires a different level of education and experience, it is assumed that these positions will also come with different compensation options. Base pay will differ between the three levels of employees, beginning with the managers receiving the highest level of base pay (due to their higher level of education/experience) and salespeople will receive the lowest level of base pay. The physiotherapist and the kinesiologist will receive a base pay somewhere in between.
Determine the Compensation Level: Although Susan’s plan to “just do what her competitors are doing” (Nelson Education, 2013) may have not been the best approach to follow, it is in The Fit Stop’s best interest to match their compensation policy to those business’s similar to them. There is no need for The Fit Stop to lead with the best compensation options around, but lagging with the compensation could repel employees and could push them towards working for a competitor.
Evaluate the Proposed