Reacting to Poor Service When entering a restaurant, I usually expect to leave full, satisfied, and wanting to come back again. I believe that many people expect the same thing. If I am paying for a service, I expect for it to be impeccable. When I receive poor service, I act based on the circumstances. I can be outspoken, quiet, or apologetic when I receive poor service. I can be very outspoken when I am under certain circumstances at a restaurant, or even at home. I can get upset quickly when I have a rude waiter or waitress. Secondly, when I receive cold food, or slow service I can become upset. Also, being served at home by my family, and the way I was raised has an effect on my outspoken reaction to service. Finally, if I have been to a restaurant before, I tend to expect more. I can easily become frustrated when I am under these circumstances. When I receive a rude waiter or waitress I can be very outspoken. I do not think that I should pay for a service that is not satisfactory. I can be even more outspoken when I am expressing my opinion to a server and I do not see any improvement. Receiving a rude server can ruin my entire experience and cause me to never go back. When I receive cold food or slow service, it can cause me to become outspoken. I can be receiving the best service, but if I am served cold food, it ruins the entire experience. On the other hand, if I receive slow service it does not matter how great the food may be, the experience is ruined. When I am served at home I can be very outspoken. I am comfortable around my family, and my mother is a chef. If I do not like something that my mom has made to eat she will know about it. I expect everything that I eat at home to taste... ... middle of paper ... ...rall as well. When entering a restaurant, I usually expect to leave full, satisfied, and wanting to come back again. I believe that many people expect the same thing. The way people react to service can be very different from person to person. Depending on the way the customers are feeling, or the way that the server is feeling can be a big factor for the way service comes across. Service is an important part of everyone’s lives because majority of the jobs that people preform are service related. Poor service is an unfortunate part of life that everyone comes across. The way that I react to the poor service I receive is important and can change in the blink of an eye. Whether I react in an outspoken way, by getting loud and voicing my opinion. Or if I react in a quiet or apologetic way, it can affect my server, and the people around me, and myself.
People are consumed with their own reality that they didn’t even acknowledge me sitting at a table watching them. Each person seemed to have their own stories different from everyone else’s. For the most part, the employees seemed to have similar interests in wanted to produce the best customer service. The customers had the same goal of wanting to try a new popular restaurant they might have been unfamiliar with. Overall, the general consensus was that a majority of people wanted to get on with their day with as little human interaction as
Also, if a customer had a complaint about their food, we would not only apologize for the situation, but also give them complementary coupons to use on their next orders. Being curious to your customers really matters, because it shows that you care and that their business matters to the company. Even having a suggestion boxes for your customers, so that your business can get feed back and know what areas are needing improvement in will also matter as
In an essay, “Stop Ordering Me Around” by Stacy Wilkins, has a quote that says “I deserve respect whether I remain a waitress or move on to a different career.” This quote from my perspective is really meaningful and many people could relate to it. As a waiter, you never know what to expect. Some days will turn out really well but some days would feel like you have just worked for hours after hours nonstop. There were days when customers disrespect and yell at you and all you could do is accept everything they say because you are supposed to provide good customer service. I believe that waiters are humans too and because of that, we all deserve the same respect.
When i started here i thought that customer service was purely an employee doing their best to satisfy a customers needs and wants. Now that i am a little over half way through this part of my schooling, i have come to realize that customer service is so much more than just providing the service nesseccary to move the customer along. Communication, building rapport, and giving feedback are just a few of the things that have changed the way i see customer service forever. It is imperrative that you communicate thorough eye contact, body language and vocal
Bob’s Supermarket had loyal customers who kept coming back because of the good customer service his employees gave. For instance, “the employees got to know and typically greeted regular customers” (Parnell, 2014, pg. 397). Another key point, was that “Bob
Providing great customer service and having the ability to retain customers require consistency in delivering the anticipated services. Customer service encompasses having the ability to provide a service or product to customers by means in which it was promised. However, there are times when unforeseen circumstances may occur, resulting in customer service breakdowns. Understanding the effectiveness of customer service relations provides the assurance needed to handle complicated service related issues. A well qualified customer service representative has the acquired skill to effectively defuse a potentially damaging service related matter. Service recovery influences customer retention and improves customer satisfaction.
However, not only the high quality standards of food affects the business, the staff who are presently providing the service are entitled to establishes him or her self with their tone (the sound of the voice), manner (the level of maturity), language and body language well enough to satisfy the customer and to make them appreciated of feeling more welcomed and values them as a proper customer. E.g. if a customer was about to speak the staff operating the till would say hello, may I take your order please,' and when their products are given Thank you and please come again.'
...ough quality or enough service, satisfaction will result. However, we have evidence to support that quality and service alone can not produce recurrent satisfaction. Satisfaction is a distinct and separate issue.
In the restaurant industry there are judgemental people everywhere. I have had a couple of negative experiences working under poor management. Honestly, I have never been so disrespected on a regular basis for no substantial reason. Discrimination in any workplace is just not a good environment to be in.
Giving dirty looks or making a snotty noise when you don't get your way or when you dislike someone is being rude and I'm noticing it more and more everyday. The other day I went out to grab a bite to eat after baseball, it was a fast food restaurant and I decided to go in and order and eat there. As I was making my order, the manager out of all people was being rude. As I was placing my order, she gave me a terrible attitude and rolled her eyes at me multiple times because I was hesitant on what I wanted to get off the menu. I mean, I understand you may not enjoy your job but don't take it out on customers cause its not their fault. After I had gotten my food, she forgot to give me my drink so I asked politely for a cup and rather than just setting it on the counter, she almost threw it on the table at me cause she was so rude. In my mind I wanted to be rude back but I didn’t, but seeing just how rude a manager can be to a customer is mind
It is understood by many that people are not perfect, mistakes are made. By reviewing my proposition towards Oak Mill Bakery, I believe they could have been more successful in dealing with the issue and improving my experience. The service theater framework is provided in order to assist people in understanding the fundamentals of services. It is interesting to note that the actor/employee role
More specifically, the fundamental factors that contribute to customer satisfaction in restaurants include the food (hygiene, balance, and healthiness), physical provision (layout, furnishing, and cleanliness), the atmosphere (feeling and comfort), and the service received (speed, friendliness, and care) during the meal experience (Johns and Pine,
When thinking of a philosophy of teaching, four major issues need to be considered. Those issues are one’s views on education, the role of the teacher, teaching and learning, and on the children. This is something that someone entering the teaching profession needs to give serious thought to and realize the importance that this will hold in the future. The following essay will express my philosophy of teaching.
Difficult customers are just part of doing business today. “Difficult customers could be those in which you have to deal with negative, rude, angry, complaining, or aggressive people. These are just a few of the types of potentially difficult interactions” (Street). From time to time, you will also find the need to help customers who can be designated as difficult, but in a different way: Lack of knowledge about your product, service and or policies, dissatisfaction with your service and or product, demanding, talkative, internal customers with special requests, language barriers and elderly or disabled customers that need assistance. Companies and businesses that know how to deal with difficult customers or customers with special needs the right way allow a company or business to reap the benefits of high customer satisfactions and increased customer retention.
In America, many are not aware of the inequalities that exist in the Food Service. The food service sector has at least 125,951 companies and approximately 12 million employees with almost 7 million foreigners. This sector includes individually owned restaurants, mid-priced chains, quick service (fast food), hotels, and beverage establishments. Food service plays a major role in institutional establishments like schools, hospitals, prisons and meals on wheels. They cater to the tastes of their particular customers and are often leaders of food innovation. In the food service, we find: bartenders, wait staff, hosts, busboys, chefs, cooks, managers, and dishwashers .The food service workers perform a variety of customer service, food preparation and cleaning tasks, all that which are very important to keep a business running. More concerning , some of the major working conditions that foodservice workers face with daily is no health benefits and significantly low wages. These employees working in the food industry make it possible for millions of people to enjoy food in restaurants but are not being treated or appreciated fairly.