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Explain the concept of servant leadership in theory and practice
Explain the concept of servant leadership in theory and practice
Explain the concept of servant leadership in theory and practice
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Straight Leadership versus Servant Leadership
Companies that are on the Forbes 500 list either have straight or servant leadership styles. Either leadership style the company is successful. However one of those leadership styles, decisions made only benefits the company bottom line and profits benefit the higher up executives of the company. The mission statement also says a lot about the leadership style. Two companies that have different leadership styles are Sysco Foods and QuikTrip. Sysco Food Service has a straight leadership. QuikTrip has been recognized as Forbes top servant leadership company.
Comparing and Contrasting
Sysco and QuikTrip are both profitable companies. Sysco practices a standard style leadership so Sysco’s Mission
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statement reflects as such, “To market and deliver great products to our customers with exceptional service,” (Sysco, 2015). Sysco’s Vision Statement, “To be our customers' most valued and trusted business partner,” (Sysco, 2015). Sysco’s mission and vision statement caters to their customers. QuikTrip’s organizational mission statement reflects servant leadership as their statement says, “To wisely invest dollars in community efforts that will help impact (in measurable terms) individuals in our society who are dependent on the charitable support of others. We believe the most effective way to do that is to invest our contribution dollars and volunteers in strategic efforts that help those at risk reach their functional capacity as successful, independent citizens,"(QuikTrip, 2015). QuikTrip, (also known as QT), mission statements no only targets the community but also shows how their company is contributing to society. There is no comparison or similarities with the two companies in their mission statement. The difference between QT and Sysco, QT is focuses on the community, and have volunteer efforts to assist citizens to become successful. Professing Servant Leadership QuikTrip professes servant leadership which is in their mission statement. Words such as contribute, volunteer, help, and reach are fall under servant leadership. QT is willing to contribute to help individuals to be successful. They contribute to food banks, Fold of Honor, SafePlace and United Way. Their contributions to the non-profit organizations reflect in their match donations with United Way, donating a safe haven or shelter for troubled teens by partnering with SafePlace, partnering with Folds of Honor offering educational scholarships to families of killed or disabled military members. By investing in the non-profit organizations to assist individuals to receive a better quality of life and becoming successful. Company’s Public Reputation QuikTrip, expresses their principles base on their dedication to charity, offering quality products such as gas and food, as this can be read online in their mission statement.
QT is a servant leadership company where employees are on the top of the pyramid. The service that they offer in marketing to the public are specials on food. They also treat employees with “great pay, benefits, and all the fountain drinks they can enjoy,” (QuikTrip, 2015). QT has is listed under FORTUNE 2015 list of Great Place to Work. “QuikTrip has extremely low employee turnover. Only 13% of workers leave compared to an industry average of 59%,” (Fortune …show more content…
2015). “The crucial factor in determining how well a leader will cope... is whether or not they have the confidence and coping mechanisms from having weathered previous critical incidents,” (Poole & Carr, pg. 6). Sysco on the other hand expresses their principles in their standard leadership. They constant advertise to their customers through their sales staff. On a scale of one to ten, they treat their employees on average of five. Due to the fact that each Sysco branch is independently ran all employees are not treated the same. Branches that are affiliated with the union no longer share the same job benefits and amenities that non-union branches have. Recently Sysco Atlanta became affiliated with the Teamsters Union, (Teamsters.org, 2015). Employees have received a cut in pay along with dissipated employee perks that was in place prior to the union. Even though the union may have been put in place, Sysco is still keeping within their mission statement and public reputation of satisfying their customers. “Empowerment is the enabler that drives employee engagement, and engagement is required if employees are to feel a deep sense of ownership in their organization and the roles they play in it,” (Warda, 2009 pg. 5). Values and Principles QuikTrip is living out their values and principles expressed in their mission statement.
This is indicated by the charities that they donate to. Also all QuikTrip locations are designated as a SafePlace where they can help at-risk youth get professional help. QuikTrip believes in serving the community. QT believes in the community they do business in. Donating to food banks in the areas where they have distribution centers they are able to help feed the needy.
Sysco on the other hand is living out the values and principles ensuring that they customers are satisfied. They are the United States number one food marketer and have been for years. They offer a lot of different products to customers. On the other hand they do a lot of volunteering. Their charitable contributions are not as detailed as QuikTrip. QuikTrip on the other states what specific companies they partner with as well as indicate the percentage of their net profits to their partners. Sysco, “have operating companies independently determine their philanthropic priorities and manage their giving and volunteer programs with local nonprofits. We match associate giving to higher-level educational institutions up to $5,000 per year,” (Sysco, 2015). With all of their branches operating independently and not jointly on philanthropic donations, makes it difficult to determine exactly how their values are expressed to others besides their
customers. Conclusion All companies should have values and principles that make their company stand out. QuikTrip stands out because they philanthropic donations are detailed on their website. Their servant leadership skills stand out through management and with their customers. Sysco stands out because they believe in satisfying the customer. Sysco may have a standard leadership style but hopeful some of the managers at the various branch locations have a servant leadership style where it is a place employees enjoy coming to work.
Darren Entwistle, originating in Montreal, Quebec; the executive chairman, former president and chief executive officer of TELUS-a telecommunications company, is a successful and eminent Canadian businessman. He’s the person who ran TELUS from a regional telephone service into a $25-billion national wireless player and also helped it grow into one of Canada’s
The three companies chosen for this evaluation range from a foundation whose entire existence is based on helping people to a corporation who is basically a monopoly for power in several U.S. states and whose #1 goal is profit.
As a company who provides a service for their customers, TQL has great strength in honesty with customers and freight companies. The founders saw some of the unethical practices used in business by other brokers and decided at inception of their business they would show fairness with their business contacts as a competitive advantage. Another strength of TQL is their customer service team. Unlike many competitors, TQL is available to their customers 24 hours a day, 7 days a week, and 365 days a year. TQL also keeps in close contact with drivers of freight companies carrying customer loads to ensure that everything runs smoothly throughout the delivery process.
Across the globe, there are CEO’s, managers, and several other individual’s in leadership-type roles that have the expectation of making their company successful in the eyes of the investors, the employees, and the customers that they serve. This may be measured by a company’s gross profitability, employee engagement or overall customer satisfaction. Most companies have leadership models and strategies in place that leaders are expected to use in order to drive the expectations of the company while maintaining consistency across the business. In an effort to examine various types of leadership styles, I have conducted interviews with two individuals that are or have been previously tasked with leading their teams and their company towards success.
Southwest airlines is one of the most widely respected companies among those profiled by Firms of Endearment. They are recognized for having one of the best corporate cultures, which is emphatically encouraged from the top down. Southwest’s model clearly exemplifies the concept of servant leadership, and we will elaborate on how this creates a firm of endearment.
John Baugh was the main brain behind Sysco, and in 1969 nine companies came together to make up the corporation. “The combined 1969 sales for the nine founding companies were $115 million” (Sysco, 2011).
Overall Qantas effectively utilises the marketing process to ensure for maximised profits to ensure for future financial stability. Enabling Qantas to maintain an effective competitive advantage over competitors maintaining its image as Australia’s number one aviation company.
Fortune 500 Ranking. Johnson & Johnson is a “Go Green” corporation. They have goals to keep their culturing compa...
Servant leadership consists of leaders helping their followers become leaders themselves. The use personal skills such as empathy, compassion and listening to help their followers succeed. It is not necessarily the most popular form of leadership but, it has been proven successful b those leaders who implement it in their work practices. Servant leaders typically have a strong bond with their team. They are the base and the foundation of their teams.
Those make the customers easy and comfortable to buy and do any transaction with them. Just only need to search toward their website. According from Smith, P (2015), he said Qantas Airways Limited was improve their technology to maximize its ticket prices by calculating the most it can charge toward their customer for a plane ticket and also improve in technology power at the airline for them to cloud computing infrastructure by accelerated it. When Qantas Airways Limited always improves their technology, it can be easy to lead the industry because that can be imaged for them by having a rare technology that not easy to imitate by other competitors. Usually, most competitors try making better in any position and try to become leader in the airline industry such as the technology used by
Leadership style is a behavioral model that leaders use it to interact with followers. Leadership is a combination of providing direction, making decision, motivating sub-workers and achieving goals (Fertman & Liden 1999). Furthermore, Chemers (2007) asserted that leadership is the executive of organizational intelligence in which leadership effectiveness is linked to organizational performance. In addition, Obiwuru et al (2011) stated that the leadership styles are predictor to leadership effectiveness whereby leadership style in an organization is one of the factors that play significant role in enhancing or retarding the interest and commitment of the individuals in the organization. In this paper, we will concentrate on three leadership
The two most intriguing leadership styles presented in the readings were transformational leadership and servant leadership. Both leadership styles are relationship-oriented, that is, in order for these leadership styles to be effective, positive relationships must exist between leaders and followers. Also, both leadership styles reject the role of leader as being reserved for those individuals in designated positions of power, but rather a quality that may be exhibited by any individual (Kelly, 2012, pp. 10-11). However, the differing goals of each leadership style is the seemingly critical factor that separates transformational leadership from servant leadership.
Leading by example is the main idea. Servant leaders do not want to be in the first line and they prefer to guide their employees from a distance. They distinguish because of their personality, their behavior and their values. The only disadvantage is that in a competitive financial environment it is difficult from them to be recognized.
Having a great leadership and effective planning can occur in several different ways and can sometimes be misconstrued. Regardless if it is in a workplace setting or your personal life, we must always try to live by the word of God. Panera Bread’s leadership approach closely mirrors the company’s attitude towards fulfilling the consumer’s needs. In this paper I will provide a breakdown of Panera Bread’s leadership style and also look at the company’s unique practice that is similar to having a Christian World View.
One of the leading organizations that follow the servant leadership style is the coffee giant, Starbucks. The basis of the company’s organizational culture is the servant leadership principles. These principles pervade every aspect of their business. The company believes in caring their employees first, as they are the one who takes care of the customers (Ferguson, 2015). The hiring and management of the staff, the way the staff work and interact with one another, serving the customers all represent the organizational culture, their policies, and operations.