Restaurant Interview Paper

590 Words2 Pages

1. What was the customer’s (yourself and your company) reason for visiting the business? My roommate wanted to eat their Korean hot pot and had a great time together.
2. Was the customer acknowledged in a professional, business-like manner? Describe in detail how the customer (yourself and your company) was acknowledged.
Yes, it still has some parts to be improved. The restaurant must know how to be tolerant and put himself in his shoes and provide humanized service. It is necessary to pay attention to the guest's static demand, but also in the process of service to observe the dynamic needs of the guests, not only to grasp the needs of the guests, but also strive to tap the hidden needs of the guests. It is possible to provide full service only if you anticipate and accurately grasp the needs of your guests.
3. …show more content…

Describe the service event you are documenting, in detail:
a. Who was involved?
My roommate, the waitress and I
b. What did the customer (yourself and your company) do?
When I and my roommate went into the restaurant, there were full of people and no seat for us. We decided to wait for the seats at the door and also waited for the dishes for a long time.
c. What did the service staff do? I and my roommate waited for about 30 minutes, no one responded anything. Although it has seats available, the waitress still didn’t take us to the seats. But when there were some guests first came in, the waitress ignored us and took them to the seats.
d. What was the manager’s reaction or role (if applicable)?
We told the situation to the manager. She just took us to the empty seat and helped us to finished ordering the food.
e. Rate the overall service experience
A (Excellent)
B
C (Neutral)

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