Observation For Restaurant Observation

This is the summary of my observation of the staff and customers at Ted’s Mexican restaurant during our Professional and Communication class field trip

Keywords: Anxiety, conversations, manager, non-verbal communication, observation, waiting time OBSERVATION AT TED’S MEXICAN RESTAURANT The Professional and Communication class went out to Ted’s Mexican restaurant for observing people. When we all arrived and within moments we were informed there would be a twenty to twenty-five minute wait. The twenty-five minute wait passed quickly and then we were informed that it would be a little longer. We all agreed that would be fine. I went to the check-in station and asked for water for six of us and only one with lemon. The waitress that brought

We all were starving and very anxious to be seated. As a group we decided that if we moved out of the corner and stood closer to the check-in station we would be noticed and within minutes they called for our group to be seated. The greeter took off without making eye contact and saying anything. I spoke up and asked are we to follow you? With hesitancy she said “Yes.” She appeared to be aggravated and frustrated and seemed to be in a hurry. They sat us in the back corner of the restaurant in an L-shape with two of the chairs that were side to side, plainly it could be seen that this was not going to work. The waitress began apologizing for the wait and began to ask for our drink orders. The waitress stood behind one of my classmates shouting over her shoulder to each person. Then it was like relay game when they brought out our meals. The waitress would ask one person what was needed and then would just take off before asking the entire table. I know that we had fifteen people in our group, but when dealing with the public I feel that they need to be more concerned with service quality so that the customer will return again. There were several times that I was watching around the restaurant and noticed several large groups and they were sat in a straight line, which is the perfect seating for large groups. I feel that staff was in need of more customer training so that they can have a prosperous restaurant. In conclusion I have realized that communication is not just talking, but listening and to divert any emotions that the public can sense. I have now made myself more conscious of my communicating and listening skills. Ted’s wait staff and their service was not professional and may not have had the proper