This essay will explain what is meant by excellent customer service, outline an excellent customer service structure and give ways in which it can be maintained. It will also state the impotence of customer service to a business or entity. Customer service is used to set the direction for the business. In any organization customers should be first priority. Excellent customer service promotes customer satisfaction, employee motivation and gives the business a competitive edge among other businesses. (Adam Toporek, 2012). Excellent customer service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the firm. Customers should be an organization’s number one priority. After all, without customers there will be no business and no income. For a business to grow into a more profitable one, the manager should emplace measures to insure that customer service is made number one priority. After implementing a structure, it is recommended that the customer service representatives, along with other employees in the business, undergo continuous training in order to maintain the standards set out by the customer service model. Having the right structure in important in any business entity and will have positive implications on its profits. “Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient, fair, cost effective, and humanly satisfying and pleasurable manner possible”, (Jack Speer, 2005). Customer service is anything which provides the customer with satisfaction before, during and after purchasing and using goods and services. Good customer service provides an ex... ... middle of paper ... ...stomer service is essential in any organization. Its importance has positive implications on the business. Having an excellent customer service will motivate the organization’s employees. This will result in a win-win situation because a happy employee is a productive employee. When a motivated employee helps customers he/she will ensure that the customers are satisfied in a way that exceeds their expectations. These customers will then go out in to the public and share their experience with friends who will eventually patronize the business. In the long run the business gains more customers and increases its profits. Therefore, every organization should attempt to implement and preserve an excellent customer service strategy. This will give the organization a competitive edge above other organizations and establish a reputable image every business entity long for.
Zeithaml, V., Parasuraman, A., & Berry, L. (1990). Delivering quality service: balancing customer perceptions and expectations. New York, New York: Simon and Schuster.
First, when shopping, a big factor that will impact a customer 's experience is the customer service. Whether it’s from a simple “hello”, or an employee going out
want the customer to feel they can rely on Asda to drop of all there
Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.
Close to the Customer: Customer satisfaction is very important throughout all the roles that the business plays. Many companies forget about their customers, whereas successful companies have an obsession with their customers. Excellent product quality and reliability will make a satisfied customer. Great service will keep the customer coming back.
This essay is going to be about the relation between service clues and customer service experience and how certain clues affect them . Every company knows customers are important for them because they’re company’s most valuable assets. Customers are the key element of growth of any firm who purchase their goods or services the firms provide. Company only survives when it has customers and in order to grow the business, they should own huge amounts of loyal customers and recruit new ones, thus, the business ought to be structured and managed around them. It’s very important for a company has ability to attract and retain customers successfully. Customer loyalty relies on the strong desire of product or services by customers, and availability of supplier selection based on their reference (Dick and Basu, 1994; Otim and Grover, 2006). Therefore, for a business to retain its customers, it is important that focus should be laid on satisfaction of customers’ need. According to Berry (2006), customers evaluate the level of services due to its performance instead of objects, so in order to m...
Compliant Solution The time I received a service that I was not satisfied with was a time when I went to a hotel to have a meal and waited for more than 20 minutes for someone to attend to me. Later the hotel attendant came to me and was rude when I complained about having waited for long and the need to improve their service. Basically, I was not satisfied with the way my complaint was handled. Customer complaint is important to a company as it gives various ways and methods of which the business can improve the quality of its products and services as well as handling their esteemed customers.
n these days of competitive markets, the company that stands out in customer service is not just keeping their position but growing. You can answer the question, "What is the customer service is," she says, "the customers' expectations", "not only" satisfying "them. It is not just the product or service that you are selling; It's about buying for people who care of you. A product with should be the first step. Everyone likes quality, even more when it is priced competitively with other similar products.
All organization should have an excellent customer service department but unfortunately, not all do. I have witnessed a few organizations who had poor customer service skills. Some organizations I will never support ever again. Customers deserves to be treated with respect. An awesome customer service will ensure loyal customers.
Good customer service will ensure you get mistakes straightened out sooner, rather than later. Good customer service will also help you avoid those mistakes in the first place. 3. You Can Stay up to Date
Throughout my career, I gained extensive knowledge and experience in customer service. I have always focused on exceeding exceptions related to customer service and supporting our internal and/or external customers. I always ensured understanding from the customer viewpoint to identify, understand, and anticipate customer needs. I have interacted with other organizations in the IT group to provide proactive solutions to the business and deliver quality, timely, transparent, and personable communication and support. While serving as a project lead and a developer in different organization I have demonstrated a commitment to quality and strive to deliver the best possible results.
Our company are facing customer service problem now. Customer service defined as the process to ensure customer satisfaction with a product or service, and it is an important part of maintaining ongoing customer relationships that are key to continuing revenue (Investopedia, n.d.). We have received many customer complaints about the attitude of our staff. Customers commented the promoter always stand at a corner and do not serve them. When customers asked some information about the product, the promoter gave stand-offish attitude.
1. What is Customer Service? Customer Service is the support you offer customers, both before and after they buy your product that helps them have an easy and enjoyable experience with you. It’s more than just providing answers; it’s an important part of the promise your brand makes to its customers, and it’s critical to the success of your business.
Customer service management can be realised by including the three core principles of excellent customer service and modelling them to create a systematic and structured framework towards the provision of customer service excellence.
You want to make sure everyone within the company is customer-focused and willing to meet the needs of the consumers. The goal is to provide extraordinary customer service...ordinarily! When the customers feel that you have their best interest at heart they will stick with you until the end.