Research Paper On De-Escalation

before the last minute. Chess works the same way; you are not only working on your current move, but trying to set your opponent up by thinking several moves ahead as well. A good grappling competitor does the same thing; you are probably not going to catch a seasoned opponent on your first technique; you have to be able to “foresee” to set them up and catch them on the second or third technique.

Chapter 6: Problem Solving for Verbal De-escalation

To effectively communicate with our clients during de-escalation we need to uncover what they need. We already know what we need and that is cooperation from the client. In addition, we need to ask ourselves why the client is escalated today, but was not escalated yesterday. This information

This can show the client you not only have an interest in them, but are really trying to “understand” their situation. This could be a past experience of your own or maybe someone you knew closely. Not all environments will allow for you to do this, because maybe there is a policy about sharing personal events/information. Either way use “caution” not to release too much personal information. Also, make sure the facts you do share do not make you look too bad. We want the client to know we are human and that we make mistakes, but we are not necessarily of bad moral fiber. For example, telling the client you had a rough childhood and made some bad choices, is not the same as telling the client you robbed banks for years without ever getting arrested. Remember, most of us are still in some kind of position of authority. Lastly, if you are going to tell a story about your past experience, make sure the attention stays on them and not you. I am notorious for not doing this with my older grappling students. They tell me about a muscle ache or minor injury they are experiencing from grappling and before they are even finished I start telling them about all my physical ailments from grappling so long. In my defense the old time judo competitors refer to judo as the great “crippling”

A top/down management philosophy/pyramid is not the best way to accomplish your goals as a leader. It is harder for information to flow upward. Also, if you remove the larger bottom portion of the pyramid your organization cannot function. For example, in a prison the “guards” make up the larger portion of the pyramid. We cannot operate a prison without them. However, we could possibly operate the prison in an emergency without top management or the very top level of the pyramid. We must “tap” the largest portion of the workforce for “innovative” ideas on getting better at verbal de-escalation. Top level leaders cannot achieve good strategic leadership without this valuable input either. Leaders need information of all types to help make informed decisions. Let me give you another example. As a prison investigator you need officers/guards to bring you information to be