Pool Cleaning Service Industry

Expecting loyalty and honesty from employees in a fast paced, cut throat industry carries little if any integrity from the employee, leaving a company owner in a very unstable and

sometimes hostile environment. Additionally, being the owner facing this undesirable

environment you must create and protect a completely opposite reality for your customers, more

specifically, your customers must never be subjected to any environment from an employee other

than an honest, friendly and professional interaction!

It is imperative that an owner in this particular industry knows this and protects the

company’s interest, and by doing it in a manner that is conducive to all involved. Having a

business that has very few employees and earns a lot of revenue is a very tempting scenario for

many especially in the ‘Pool Cleaning Service” industry. If a confrontation should occur between

the owner and the employee over theft or loyalty it can easily spillover to your customer.

Example: Newly hired pool cleaner “Joe” is taken on the route and introduced to all of your

Customers, the customers are told that “Joe” now works with me and, “you” will be seeing a lot

more of “Joe”. One day “Joe and I” have it out over Joe going and servicing other pools that are

not mine under my license, with my chemicals, and even does repairs under my name, and keeps

all of the money. In the pool industry it’s called laying the foundation. More specifically,

preparing for the quantitate hijack of accounts in one sweep.

Setting Description:

South Florida, where all of my customers enjoy my work, my work can lure and draw

customers outside and enjoy feeling of fresh sanitized water in their pools. Loyalty,

accountability, honesty, professionalism, and discounts are sub-factors of True Blue Pool.

Commercial accounts are double the work yet, quad-drupel the pay. An optimum action research

model will implement and integrate loyalty and reputation. Lack of evaluation of your newly

hired help can build or end your business in a few months. Creating a culture that would almost

subliminally and psychologically mold my employee into working with “loyalty’ or looking very

silly and dishonest within the industry’s environment that ultimately marks him negatively. The

approach is neither direct authoritarian, (Webber, M.