Observation Of Denny's Restaurant

and ask politely. Thank you and excuse me are two words used at the Quattro restaurant the most. Not to mention the care that the staff give to the guests; the hostess, the server and the food runner serve the guests every step with professionalism and conservative matter. For instance, they come by every 10 minutes to the table where guests are eating just to make sure whether everything is okay or they need anything else. Later on, the bill will be delivered once the guests ask for it, or the server will obtain it right at the moment the guests are eating desserts. The price for the dish and drink is definitely out of price rage for some guests as it’s pretty high, not including the gratuities and tax. A guest is expected to spend $30 - $50

for a meal here.

In general, this place is a place where diners can have high expectations as they will be treated for what they pay. The only time when guests complain is when they are demanding and have too high expectations, I suppose.

Denny’s Restaurant – For middle-class and some of lower-class diners

As mentioned in the second observation note, Denny's restaurant is not a place of fancy cuisine or elite customer service; hence, we should not come in here with high expectations. Furniture is cleaned and organized, but some need touching up. Utensils are wrapped nicely in towel, yet some are found to be dirty, and several greasy marks are on the table. Since the location of Denny’s where I came to dine in has less staff, which makes guests wait to be seated for 15 minutes or more. Most of the servers and food runners look tired and exhausted as if they just want to go home as soon as their shifts end. Guests, who comes to Denny’s, dress normal and seem to not care for what they are wearing or how other people think about them; they are just casual. Young diners – the kids – are excited that they love running around and making some noise, which bothers some guests around. Once the guests are seated, they must wait at least 10 or 15 minutes for the servers to come

to have something to drink and to place an order. In addition, the guest’s waiting experience may be unbearable eventually since they might have to wait for at least 25 minutes or more [if the restaurant is getting packed and no servers are available] to have their food served. Whether guests have any complaints or questions, the server seems to not be happy or courteous to assist the guest with. Instead, they just do whatever the guests want without explanations or apologies. Most likely the diners are working-class; therefore, they don’t seem to follow the restaurant etiquettes, such as don’t talk too loud while eating or talking while mouth is full joking around while walking around and showing off behaviors. Further, they do not mind interrupting the server as he or she is helping out other guests. The server, hence, has no choice but just help them anyway. Food is okay, not that best; yet they are affordable so people choose to eat there. To some people, some dishes taste salty and are undercooked/ overcooked; not to mention some are tasteless. Generally saying is that we get what we pay for; if you decide to go to Denny’s for a meal, do not expect to be a VIP there.

Interactional Patterns between upper-class and middle-class dining culture
Diners
Upper-class diners care for what they should dress as they dine in a fancy restaurant, while middle-class and low-class diners just wear whatever they feel comfortable with. Most of the upper-class diners are white, while middle-class diners are Mexicans while some of them are Asians. While eating, diners in high-class restaurants talk nicely and do not make any noise, even the kids. In contrast, in middle-class restaurant, diners feel free to talk what they want to talk and do no care of what others think about them. Overall, upper classes are most likely to use their own dining styles though they dine out.
Food
Guests will not be waiting too long to have the food served in a high-class restaurant, estimate time is about 10 minutes and less than 20 minutes depending on what they order. On the contrary,