The Pitiful Campus Dining Experience
When I was a waiter at a local pizza parlor, the area manager would come in once every two weeks and give the restaurant an inspection. He would watch us through the course of an evening, and when the crowds subsided, he would gather us all around and give us our review. At the onset of every debriefing, as they were called among the crew, the first words from his mouth would always be, "From the moment the customer enters those doors, his dining experience begins. He will form an opinion in his mind about us, and it is your job to make sure that opinion is good! If it isn't, I'll know about it, and then so will you."
Even though my experiences at that restaurant are a year behind me, whenever I eat out I always keep in mind the customer's opinion -- especially when I am the customer. When State students eat at the campus facilities, they form opinions about their dining experience just as any customer would, and whether that opinion is good or bad is the responsibility of the food service. Recently I conducted a survey to determine the student opinion of the food service at State. My purpose was simply to see if the students were satisfied with the overall performance of Service America, the catering company that handles all of the campus dining facilities.
I surveyed fifty students over a period of two days at different times and locations. All of those I surveyed ate at least occasionally at one of the dining facilities. The survey rated such aspects as variety, quality, and taste of the food offered as well as the student's opinion of the prices they paid and overall service they received. The ratings given were initially somewhat mediocre.
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...ts known will have them resolved in one manner or another, and by solving the students' problems as best they are able, Service America will ensure good public opinion and keep its contract. This arrangement is beneficial for both parties involved, and since my results concluded that there is no widespread discontent with the food service, there is no real justification for procedures any more radical than those I have suggested.
Perhaps a monopoly does exist at State in the form of Service America, but it is a monopoly that is ultimately controlled by its patrons, who have the freedom and the power to act on their opinions. The choice for action lies in their hands.
Sources Cited
Goodman, Stephanie. "Dinner Is Served--At the Mall." Adweek's Marketing Week 24 Ju1y 2013:30-34.
Loprete, Michael. Personal interview. 26 Feb. 2014.
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The term “fast-food” is usually distinguished by food served very quickly to a customer by drive-through or carry-out. Fast-food restaurants are highly associated with low-cost and malnutrition foods with brief consumer and employee interaction, and below average cleanliness based on restaurant health inspection reports. Chick-fil-A has changed the usual perception of fast-food restaurants. Rather than burgers and potato fries, Chick-fil-A serves chicken sandwiches and waffle fries. Chick-fil-A also shows their appreciation for employee to customer relations, rather than ignoring the social aspect of serving customers when operating at a fast pace. Chick-fil-A’s menu selection, customer interaction, and clean eating
In all the freedom and choices a college student can face, food is a major one. The campus cafeteria selection...
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People eat food every day without thinking twice about it, because it is a necessity for us to live. How often do you think about what is in the foods that you eat? How many calories does it have? Are there any vitamins and minerals in it? Is it high in fat? For most of us and especially college students who live a busy life on the go, the answer to that question is probably no. Since becoming a recent graduate of Indiana University of Pennsylvania Academy of Culinary Arts, I have been more interested in food and what people are eating. Also since more young Americans are becoming obese I want to find out what they are eating and where. Going to college and seeing how students have poor eating habits I want to find out why they are eating this way. Is it because they are away from home for the first time? Or is it because that is the only food that is available for them? I also want to find out if students would eat healthier if it was provided for them? My hypothesis is that students eat unhealthy because it is more convenient for them. There is usually no time to cook a homemade meal and most college students are always in a hurry so it is easier to pick up takeout. Also most college students don’t know how to cook. I also believe that most college students don’t care if the food is unhealthy for them, as long as it tastes good. Hopefully, in the following pages I will uncover the wide world of college eating.
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