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Literature review of employee absenteeism
Methodology about absenteeism
Literature review of employee absenteeism
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According to the Telegraph, “Workers should think twice about making that call if they don't have a reasonable excuse.” At Friend’s House Retirement Community, when employees call in from their shift, it can be a hassle for other workers to pick up the extra work. Certain people calling in mostly on weekends because they don't want to show up to work, has a negative impact on the community. One cause of not wanting to show up to work might lead to several outcomes, which are, it's stressful for other workers, slows down service for the residents, time-consuming for others, and if it happens frequently they might lose their job. The cause of not wanting to show up to work is not an excuse to leave other workers to pick up the slack that you …show more content…
don't want to do or left behind. Some may have reasonable excuses such as “I’m sick” or “my car broke down/ got into an accident” and so on. Others may have lame excuses such as, saying they're sick but they doesn’t sound like it just to get away with it, or they don't have a ride/ can't come in because they're babysitting or doing something else. Before anyone decides to call into work, they should at least give a 5-6 hour notice before their shift, have a reasonable excuse, try to request off if you can't come that day, and find someone to cover for you. As a supervisor on the weekends, there are certain workers that call in sometimes because they pretend to be sick or can't come in, but someone finds out they are at a party or putting stuff on social media. Calling in a couple of hours earlier will give time for whoever is supervising or in charge to try to find someone willing to cover that shift. Having a reasonable excuse is the only way you don't have to show up to work like being sick. Work is divided between the workers and they all have different duties that have to be done by the end of their shift. Someone doesn’t come in; the work is put on the other workers that are there. Calling out puts more stress on other workers because they have to do more work than expected opposed to usual days.
As a supervisor or a regular employee, when we hear someone called in we get annoyed because it's more work on us that we have to do. Workers might split their work evenly to finish on time. It's very stressful for other workers because they might not even get a break or even finish on time because they are just walking from here to there trying to get things done. According to Hubworks, “When the employee calls out the eleventh-hour, managers are left scurry around and hastily find coverage for the missing manpower... If for some reason a replacement can't come in to cover, shifts are more stressful with a dwindled team pulling all the weight.” It can be stressful for workers but also the managers because they have to find someone else to cover that shift. If it's not an important reason to miss work, then there's no reason to call in because it creates chaos. Workers might get stressed out because they have a lot of work to do, they might forget to do other things because they are running around trying to get things done. If someone calls in and they don't find a replacement for that shift, and the other employees don't know how to do it, it can be a big problem because it can get stressful for everyone. For example, we have 2 people in the dish room that work together to serve a small group of residents in another section. They have other responsibilities such as, washing the dishes that come in from the dining room and carts, also setting up drinks for the residents. If someone calls in saying can’t make it, then the manager would have to bring someone from the dining room to help out which puts stress on the worker because they don’t know what they’re
doing. People calling into work at the last minute slows down the service for residents. For example, there are 3 waitresses that work in the dining room at night and when someone calls in it ruins the flow of work. When there are only 2 employee’s working, they have to split the work evenly and the supervisor might pitch in to help if all their tasks are done for the next day. There are certain residents that get their order taken, when the workers can't get their order right away and others have food at the table, they might get mad because everything is moving at a slow pace. There might not be time for the workers to get the residents requests right away because they are rushing around from all the chaos that is happening. It puts more work on the two workers that have to do everything by themselves and try to finish for the next sitting that comes after. Residents might have to wait to get their food order, dessert, or drink because they might not know that the workers are shorthanded. Time is another factor if a worker decides to call into work saying they can’t make it. It is time-consuming for other workers because they have to catch up to finish on time. For example, when there’s a call in at night where the shift starts from 4 to 8, it is very time-consuming because workers have to rush everything to finish by 8. Sometimes they might finish past 8, but it rarely happens because we try to finish on time. Depending on the pace of the workers, they might finish before and have time to sit until 8. Calling out frequently might lead to serious consequences such as, to point where they get fired. There's no point of having a job if you're going to call in frequently and let others do your work. Calling in because you don't want to show up to your job doesn't look good on your part because it shows a bad example of yourself to others. For example, if a worker doesn’t show up or call in for 3-5 days straight they might end up getting fired. The manager might be suspicious of certain workers calling in because they do it all the time and he might talk to them, letting them know it's not acceptable. For example, we had a worker that would call in and sometimes not even show up or call. Management agreed to fire him because there was no point of him staying because he wasn't a help to the community. We would just wait for him to show up, but he never did so they came to an agreement because it would screw everyone over. We have many people that call in or do not show up and the outcome of that is losing their job. This impacts management because they have to find someone else or hire more people to replace that position and it might be a long process to go through. Employee’s come up with any reason to miss their shift with an unreasonable excuse just to get away with it. According to Forbes, “Absenteeism is an employee’s intentional or habitual absence from work.” It's not right for anyone to call in because they don't know the work that others have to pick up after them. Workers being stressed out, service is slowed down, time is involved, and losing their job are all factors that impact the community altogether.
There has been many controversies in many patrol stations here at the Houston Police Department regarding a 10 hours shift called “power shift”. When I first start off my career as a patrolman, I had the opportunity to either choose an 8 hour or 10 hour shift. The difference between those two shifts are the days off. For instance, an officer who works an 8 hour shift will have a two days weekend, and officers who works a 10 hour shift will have a three day weekend. Some supervisors believe having power shifts is an advantage because it overlaps all three shifts (e.g. days, evenings, nights), in terms of relieving officers during shift change. Some officers hate getting dispatched to a late call especially when their shift ends in about 15 minutes. Power shift officers will pick up the slack and relief 8 hour shift officers so they can end their tour of duty. Power shifts will also save divisions money.
Over the last several years, the United States has experienced the emergence of countless lifestyle based illnesses. We have seen an increase of inactivity, poor nutrition, an increase of tobacco use, and more frequent alcohol consumption; Americans are living unhealthy lifestyles that are surely factors contributing to the pervasiveness of chronic diseases. Chronic diseases use to be seen as problems that older generations faced, but over the past several years the United States’ working age group has become a main target. For example, Americans are experiencing higher rates of diabetes, and heart disease. Conditions like these only lead to a diminished quality of life, could possibly lead to shorter life spans, disability, and quite possibly in the long run increased health care costs. Businesses are also impacted by an employees lifestyle decisions; absenteeism and presenteeism.
A considerable amount of literature has been published on the impact of working hours (8 vs. 12 hour shifts) on fatigue among the nurses. These studies revealed that twelve-hour shifts increase the risk of fatigue, reduce the level of alertness and performance, and therefore reduce the safety aspect compared to eight-hour shifts (Mitchell and Williamson, 1997; Dorrian et al., 2006; Dembe et al., 2009; Tasto et al., 1978). Mills et al. (1982) found that the risk of fatigues and performance errors are associated with the 12-hour shifts. Beside this, Jostone et al. (2002) revealed that nurses who are working for long hours are providing hasty performance with increased possibility of errors.
I think shortages of nurses can also be a factor in why nurses are overworked and stressed. In most hospitals you can’t even tell if there is a nurse shortage, the nurses run around from patient to patient I’m trying to still provide the same quality care. My aunt is a registered nurse for Northeast medical center and I asked her out of the previously 11 listed reasons nurses are stressed which do you experience the most. She replied, “I have to say that I experience number one which is work overload the most. When I started working as a nurse 37 years ago there were three separate shifts throughout a day and there’s could work instead of the two 7am-7pm. The nursed patient ratio was a lot lower we got to spend time with the patients we had during the day and provide individual attention. You didn’t feel overwhelmed because the hospital had enough nurses. Now they nurses doing e same amount of work as two or three nurses combined, and are still expected to do
...hological preparation. After a nurse is done working their regular shift being forced to work overtime can out them a greater right of medical mistake in part due to fatigue and tiredness consequently putting the patient at high risk of complications.
From the patient’s standpoint, when they push their call button, they are hoping to get a response very quickly and get understandably upset when they are not immediately taken care of. From the staff standpoint, if a nurse or a nurse aide is already busy with something that can’t wait, the other patient is stuck waiting. There is only so much the staff can do. Below shows the unit specific information provided by GSMC on the responsiveness of hospital staff. They are slightly below the target rating for the year to date but are above their threshold achievement percentage (Good Samaritan Medical Center, 2016). With a conscious effort to get to the call lights as fast as possible and not waiting for someone else to do it, those numbers have the potential to
•Workers might get hurt and will not be able to do family time, because of the hospital
Notably, having higher proportions of nurses working shorter shifts—8–9 hours or 10–11 hours—resulted in decreases in patient dissatisfaction” (Stimpfel et al.). This is essentially saying that the longer the shift length, the more negative outcomes result. This study proves that eight to nine-hour shifts are more effective, and should, in turn, be worked more than longer shifts. This is a problem because hospitals are likely to continue to schedule nurses for twelve hours shifts out of
In this case, some workers had remained absent treating a particular day as holiday. On ground of misconduct, these workers were dismissed from service.
Normally when discussing counterproductive work behaviors, researchers and scholars do not think of the beneficial aspects. However, Mindy Krischer, Lisa Penney, and Emily Hunter (2010) conducted a study using 295employed adults randomly selected through the 2004 StudyResponse Project to explore the possible beneficial properties of production deviance and withdrawal, two forms of CWBs (p. 154). As it relates to the subsequent reviewed article Krischer et al. (2010) states, “We investigated whether two forms of CWB…serve as a means of coping to mitigate the impact of low distributive and procedural justice on emotional exhaustion” (p. 154). Krischer et al. (2010) used Price and Mueller’s (1986) six-item scale to measure distributive justice, Moorman’s (1991) 12-item scale to measure procedural justice (p. 158). Krischer et al. (2010) also applied the Counterproductive Work Behavior Checklist (as cited in Spector et al., 2006) to measure production deviance and withdrawal, and the Job –Related Affective Well-Being Scale (as cited in Van Katwyk, Fox, Spector, & Kelloway, 2000) to assess emotional exhaustion (p.158). Krischer et al. (2010) results suggest that CWBs, like withdrawal, are effective coping mechanisms for perceived low distributive justice and will result in less emotional exhaustion. However, the results displayed production deviance not being a suitable CWB for coping with procedural justice (Krischer et al., 2010). Procedural justice is quite exhausting because it involves both active and passive behaviors, and the emotional cost of this CWB is a leading drawback.
1 – Showing up late shows major irresponsibility because you couldn’t get there on time so therefore you aren’t reliable or responsible. John walks in 15 minutes late and comes up with the excuse that his car would not start so he was late.
Over the weekend I went to Verizon, where my mother works, to interview her along with two of her co-workers. Recently, they had a location change from their branch in Teaneck, NJ and moved 30 miles away to Livingston, NJ. Change of location can affect people a lot because they’re used to being somewhere where they are comfortable and used to it and then having to move with new co-workers and farther away makes certain people uncomfortable. I interviewed Mary Truesdale (mother/business sales consultant), Andria Denton (team leader), Carol White (call center manager) who all have different titles and positions in the company. 1.
Patient abandonment in nursing is an issue that effects the public. The Mississippi Board of Nursing explains “A nurse-patient relationship begins when the nurse accepts the assignment for patient care. Patient abandonment occurs when the nurse leaves the nursing assignment without transferring patient care and communicating specific patient information to an appropriate caregiver. Examples of patient abandonment include, but are not limited to: Leaving without reporting to the oncoming shift, accepting an assignment of patient care and then leaving the nursing unit or patient care setting without notifying the qualified person”( Mississippi Board of Nursing, 2003, P 1). As a nurse, I personally experienced a nurse clocking out at seven, but she didn’t give me a report on the patient. I called the nurse and simply asked her for
When a person is one their feet for 8 hours straight they will begin to throb, and feel like they are about to fall off. A person will also begin to feel tired and feel like they cannot go anymore. This is due to the fact that there are no breaks with in the whole shift, barely have enough time to get a drink of water in. When the shift is supposed to end at nine is truly ends at ten. This is due to the fact that there are several chores that have to be accomplished before being able to clock out. As a person can see being a waitress can cause exhaustion for a person and is harder than people think it
If staff are absent from work they are not able to carry out the functions for which they have been employed. In many businesses, these functions have to be taken on by someone else - if not, the customer could suffer. Reducing absenteeism is an important feature of human resource management. The extent to which absenteeism affects businesses has been a topical feature. Not only does absenteeism cause problems, but employers are beginning to recognise the effects of 'presenteeism' - staying at work when you are ill or because you believe that in some way your 'presence' will help boost your promotion prospects.