Job Shadowing Reflection

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On Friday October 28, 2016 I job shadowed at St. Anthony’s Infusion Center in Gig Harbor from 9:00 a.m. till 1:00 p.m. There were two receptionist Linda and Lisa.
Each patient that came in was greeted politely with a smile and a big hello, how are you today. If they were helping another patient or on the phone and another patient came in they politely said to the patient “please take a seat I will be right with you”. Each receptionist seemed to know each patient well, they would talk with them about something in their life or how they were feeling also offer them tea or coffee while they waited for the nurses. Some of the patients that came in for Chemo or and Infusion were ill or not feeling well, the receptionist did everything they could …show more content…

Both were dressed with nice black slacks and shoes, while one had a Seahawks shirt on with a cute dressy sweater and the other had a long sleeve red dress shirt. both kept jewelry to a minimum, small stud earrings, wedding rings, and their name badges that was it. The office itself was small, they had about 7 nice chairs, with lots so magazines, and a nice coffee, tea and water area. They had one long desk each with 2 computers, a phone, small scanner, and a few personal effects. The desks sat down below a counter that is separated with a small milky privacy glass. The work area was kept tidy and neat always, no dirt or dust anywhere. There was a third receptionist area but they currently have no one there. Off to the side of their desk area was a small table with diffent pamphlets and brochures for patients and their families to take home, from different doctors, to treatments, or classes for cancer …show more content…

Between answering the phones, scheduling appointments, helping patients, and checking orders and doctor’s notes. they had to take blood down to the laboratory, pick up chemo and other drug items for the nurse from the bottom floor of the hospital. Both took turns getting these items when they were needed so that the front desk was never left unattended. Their we also times when they would print off items, patient lables for charts, and put together binders for the patients coming in next week, so when the next week approached everything was ready to go, they just needed to make reminder calls. The EPIC system that St. Anthony’s was very like the medisoft program, I could watch them schedule appointments, change appointments, make notes in the charts, and confirm appointments. Everytime a patient was called to confim a appoingment a note was made , if they confermed, cancled, or reschedules it was dated and timed along with the initals of whomever called or took the call. If a message was left on a client’s phone no personal information was given “Hi, patients name, this is Lisa from St. Anthony’s infusion center calling to confirm your upcoming appointment on date and time, please call me if you need to reschedule or cancle thank you and have a good

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