Hotel Front Office Importance of the Front Office The front office plays a very important and vital role in the hotel. It is the nerve centre of the entire operations of the hotel. It acts as a public face for the entire hotel. This is where hotel guests check in and out. It provides guests with assistance with their luggage, any transportation and also information about the hotel and any other services the guess might require during their stay or when using the hotel facilities. The frontal office receives information about the guest and passes it to other various departments in the hotel. (Bardi, 2006) The Reception Department For the frontal office to be functional it is made up of various departments .Large offices have many departments which include guest services, reservation desk, and also porter desk. However the most important department that both the large and small hotels have is the …show more content…
Many small size hotels shut their front offices over the night and they mostly leave emergency contact numbers that can be used by guests in the hotel or arriving guests in case of problems or in need of services. The frontal office of large hotels mostly uses a computerized system to manage the guest information and pass it to other departments in the hotel. The frontal office is made up of a team of people with each person having various responsibilities in handling the guests. For the small hotels front office, the reception desk may not be computerized and mostly the reception area handles all the guest information and also carries out other tasks such as showing guest to their rooms. In general the small hotels do not have a team of people or at times has very few people in handling the guests. (Bardi, 2006) Similarities of Front Office in three sized properties Guest check in and
The remaining facts within this analysis were largely gathered through a one-on-one interview with the front desk manager, Nikki Sukthong on April 3rd. Sukthong has worked for HHMC for over twelve years. She received formal training in hotel management before being appointed to her current position at Hotel 373 two years ago. Her responsibility includes the day-to-day management of the hotel and its staff. She is responsible for all the guest reservations as well as housekeeping reports and a general engineering/safety repo...
... the company in order for the company to run smoothly. Kressel states that the job with most weight is the escrow officer. Without the officers pulling in new deals and closing deals the office will not have the funds to continue on for so many years. Next crucial job is the officer assistant because there are so much paper work to be done in one day that the officers have to deal with. Having an assistant will cut down the time and proceed with more deals. In the Monterey Park location there is only six escrow officers and each officer has at least 3 assistants. After all the paper work is done, office administration will make sure all information is there and send it out to where it needs to go. The accounting team makes sure that each department does not over spend on the budget. The marketing team goes out on the field to network and get the company new leads.
The word “hotel” comes from the French language, which originally meant the villa built by the rich people to entertain important guests in the countryside. For the last 200 years, the definition of hotel has been evolving into something much more than a simple building: a world-class hotel is a comprehensive entertainment system that offers conformable and convenient guest rooms, various restaurants serving representative local foods, business conference rooms equipped with high-end communication devices, recreation centers specially designed for tourists, and other daily life & entertainment facilities, such as swimming pools, gyms, post office, banks, gift shops, beauty salons, and
Course Name: Hospitality Information System Course code: HISS4701 Submitted in partial fulfillment of the Bachelor Degree in Tourism Hospitality and Entertainment Management Lecturer: Claudia Blythe Name of Group Members: Christal McGillive 09T8160 Kimesha Brown 20131711 Shanice Martin 20131307 Tashana Green 20131565 Due date: Friday October 20,, 2017 SIREV @2017 PCVoyages 2000 Be The Best Agent You Can Be! In store. Over the phone.
The modern organization of the Rosewood Hotels is best identified as a corporate structure. It is divided into seven functions: Food and Beverage, Sales and Marketing, Architecture and Design, Human Resources, Purchasing, Finance, Information Technology, and Development and Strategy. The Development and Strategy function is divided by region. The Asia Pacific office is based out Hong Kong, the North America and South America office is based out of Dallas, and the Europe, Middle East, and Africa office is based out of Dubai. The hotels are still independently managed and operated to ensure their distinctive styles (Developers).
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
This is the reason why it is crucial to renovate your hotel from time to time. Renovating a hotel is not quite like renovating a home; hotel needs special care and attention. You cannot take the risk of tweaking the aesthetic elements without having a proper plan. It is better to seek a professional’s assistance, but it is also vital that you have a few tips in your mind regarding hotel
Determining an organization’s configuration is not a clear science and it is certainly not an end in itself but studying its design through its configurations and the mechanisms that exist in it could present us with interesting information about them. This journal will be focusing on illustrating how the organizational design of Four Points Darling Harbour (FPDH) and ultimately the housekeeping department and its facets influence the processes and the relationships that may ultimately shape an intern’s experiences, activities and relationships with other colleagues. A critical analysis and introspection on the intern’s experiences and discoveries in the hotel using the organizational design types as a framework may provide me with some insights on the processes and relationships that exist in FPDH. This consequentially, may provide me with additional information to further examine my professional and personal progression halfway through the industry experience which may influence my actions towards the latter part of HIE.
Hotel uniform “personalization, on a basis of the hotel as a whole”, may be the future trend of the hotels which aim to have distinct market position and segmentation in a way of impressing the guests (Ariffin, Nameghi, & Soon, 2015, p. 780) with localized stay experience. Competition between multinational luxury hotels, especially in Hong Kong, a small but well-developed region with stable society, high public security and social prosperity where being a renowned and popular destination for business and leisure guests, is fierce. Most of the global hotel brands can be found in Hong Kong, The Ritz-Carlton, The Grand Hyatt, Shangri-la as well as JW Marriott, to name but a few. To be remarkable and impressive among the competitors, intangible uniqueness appears to be more prominent to thrill the guests (Osman, Hemmington, & Bowie, 2009).
They are expected to have a distinct level of luxury as well as quality interiors, decors, etc. in every area of the hotel. Bedrooms are more spacious well designed with good interiors that those in lower star hotels. The bath/shower rooms should have both bath and fixed shower facilities. There should be enough provision of staff to provide services like porterage, room service, laundry and dry cleaning. There should be spacious restaurants catering to its guests as well as non-guests.
Hospitality is one of the largest and fastest growing industries. It constantly needs a reliable work force to support the industry and its’ growth. The hospitality industry is divided into two parts: lodging and foodservice. Within the lodging sector, jobs range from a housekeeper to a receptionist to a general manager. I chose to research the job of hotel and motel managers, because it is within my field of study. A hotel/motel manager plans, supervises, and controls operations of a hotel or motel.
The organizational structure of Hilton in Košice is functional. In general, this type of structure is for many hotels advantageous, because of the vertical hierarchy, which defines the power distribution, specifies the job positions and service, which every unit provides.
The numbers of the travelers have been increased in the world nowadays, people travel for leisure, business or event travel etc, they normally stay in the hotel, resort, and hostel. When the travelers increased drastically, the workload of the staff in hotels will increase as well. The waiting time for the guest will enhance directly, hotels should apply self-service technology to avoid low efficiency and they can use self-service technology as an innovation to attract customers that have interested in advanced technologies. For instance, the self-check-in kiosk is the most used method in terms of a self-service method in the hotel.
Sturman, M., Corgel, J. & Verma, R. (2011). The Cornell School of Hotel Administration on
As more and more travelers are getting educated and prefer to using internet for their room reservations. Thus, hotel should implement information technology such as Central Reservation System (CRS) or others to convenience for the guests. Sharma. A (2015) studies the important and usage of information technology in front office by selected hotels and reveal that information technology is normally used by hotels for guest to make reservation from their phone. This is because smart-phones and tablet computer have replaced desktops and laptops and social media updates from mobile phones are the preferred