Corporation and Family -- An Integrated Analysis of Human Resource Management in Hotel 373

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Recommended: Understanding the hotel industry

Located at 373 Fifth Ave in Manhattan, Hotel 373 is a small, boutique styled hotel nestled in the shadow of the Empire State Building. It’s proximity to one of New York’s most iconic landmarks attracted a booming stream of tourists.

Opened in 2007, Hotel 373 is held under the management of the Hersha Hospitality Management Company (HHMC), which also manages over a hundred other hotels within the country. Due to its petite size, the hotel currently operates with seventy rooms and a staff of thirteen employees under the guidance of the general manager, Gary DeSoiza. The remaining twelve employees include one front office manager, seven front desk operators, two housekeeping directors, and two engineering/safety managers. The day-to-day housekeeping responsibilities were outsourced to a vending team assigned by HHMC. The same applies for the Human Resource department, HHMC has an umbrella Human Resource department which covered the needs of Hotel 373.

In 2010, the hotel has an occupancy rate of 82.9% and the average daily rate of $190.18. The hotel’s high quality service and the reasonable price grossed numerous positive reviews on both Guest Satisfaction Surveys and tourism websites such as Fodor’s.

The remaining facts within this analysis were largely gathered through a one-on-one interview with the front desk manager, Nikki Sukthong on April 3rd. Sukthong has worked for HHMC for over twelve years. She received formal training in hotel management before being appointed to her current position at Hotel 373 two years ago. Her responsibility includes the day-to-day management of the hotel and its staff. She is responsible for all the guest reservations as well as housekeeping reports and a general engineering/safety repo...

... middle of paper ...

...oration instead of a family, which is crucial since the employees will not only consider themselves as members of the family but also the employees employed by HHMC

In conclusion, Hotel 373 maintains a fairly good balance between the ‘cooperation’ and the ‘family’. It is important to keep this balance in the future so that employees can work in a good environment while having high professional standards on themselves.

Works Cited

Nikki Sukthong. Personal Interview. 2011/4/3

Edwin Reingold, ‘Made in Japan: Akio and Sony’. Saiget Production 2004

http://www.bps.org.uk/media-centre/news.cfm?id=800506524

Mary Kay Ash, ‘The Mary Kay Way: Timeless Principles from America's Greatest Woman Entrepreneur’. Blue Book Produce 2007

http://www.siasat.com/english/news/uk-bae-saudi-corruption-case-resurfaced

PricewaterhouseCoopers, ‘Confronting Corruption’, 2010

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