Hotel Opening Human Resources Case Study

A. Tall Pines Corporate Strategy and Human Resource Management Strategy mutually interact through direct influences on each other and both are subject to effects of the economic conditions within their environments. Major economic conditions that exist in favor of Tall Pines are the growth in population and local government programs. The local population is at 1.9 million which is forecasted to steadily increase for the next fifteen years. Riverton has also put an Economic Development Committee into action which is highly supportive of the Tall Pines Center, especially considering the tax revenue they will be giving the city and the state. Other aspects of corporate strategy that may interact with HR strategy are Industry Structure, Distinctive Competence, Competitive Advantage, and Product/Market Scope. HR strategies that may interact with Corporate Strategy along with Economic Conditions are Skills and Values, Culture, and Labor Markets.

B. "Any hotel is only as good as its personnel." This statement made by Gordon McGregor, the hotel manager, clearly portrays Corporate Strategy influencing HR policies and procedures. When Natalie Sharp the Director of Personnel, Gordon and the Supervisory Staff adjourned their meeting on contemplating how they might develop a good HR strategy to attract good work candidates, and fill the remaining available positions at the hotel. Another way corporate strategy influences HR strategy is through Distinctive Competence. Gordon has 15 years experience with this chain and for the last two years he has been highly involved in the planning of Tall Pines Center. Natalie has worked with 2 other hotel chains and helped open a new 100-room motel in the southwest recently. Their experience combined wi...

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... portrayed to the work force. For this reason it is imperative for employees to understand the HR motto that "a hotel is only as good as its staff." The third stage is the evaluation stage, in which the workers training results are measured and compared with criteria.

In the future Tall Pines should plan weekly staff development meetings, and problem solving conferences to help workers get used to common and not so common problems that may occur at Tall Pines. Help workers develop problem-solving skills, develop a mentor program that can discuss employee concerns and also be great feedback to the training program. Adding a training professional to the Tall Pines staff would be a huge benefit to all involved management and workers. This would highly benefit future training programs by learning from past mistakes and help in perfecting future training programs.