Borgata Hotel and Spa Casino Case Study

In early, 2003, the Borgata Hotel and Spa Casino began recruitment in a very tight the tight employment market of Atlantic City. The Borgata was the first hotel to be opened in Atlantic City in over 13 years. (Overman, S. 2004). The purpose of this paper is to identify the challenges at each step of the recruitment process. Point in a strategic plan to attract a large pool from which the best talent can be pulled and ability to receive and screen candidates for an efficient job identification and hiring process that will enable them to candidates that personify the Five F’s - fast, fun, friendly, fresh and focused.

Borgata Recruitment Challenge

Recruitment questions for large operational startups include, what are the jobs, how is the employment market today, what is our competition locally providing, how can we get the best talent and finally how to do we retain them. The challenge for the Borgata was multi-faceted, a tight labor market in the surrounding area, a small local population of 40,517 of which only 63% where capable of working and the need for 5000 workers to staff the hotel in short time. (US Census Bureau. 2012). To compound the challenge the quality expectation was high, the “best of best” was required. Once applicants were enticed to apply and applications were received, the question became how do quickly identify the candidates to a manageable qualified number? How do we ensure the interview time is appropriate and effective for unto a hundred different job descriptions? To begin this monumental task of recruiting applicants, screening quickly for the appropriate criteria research must be conducted. Development of strategic hiring plans, tasks assigned to appropriate individuals and accurately executed with a c...

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...is has been significantly better that the industry average and much low turnover than their local competitors.

References

Overman, S. (2004). StephenieOverman.com –Some Place Different. Retrieved from. http://stephenieoverman.com/someplacedifferent.html

United States. Census Bureau. (2012) State and County, Quickfacts. Atlantic City, New Jersey. Population of year 2000. Retrieved from: http://quickfacts.census.gov/qfd/states/34/3402080.html Aamondt, M. G., (2013). Industrial/Organizational psychology: an applied approach. Belmont, CA: Wadsworth

Sparrow, S. (2006). Rethinking recruitment. Caterer & Hotelkeeper, 196(4428), 44.

Simon, E. (2003). Successful hotels use hands-on hiring, retention practices. Hotel & Motel Management, 218(11), 54.

The Technique Of `Behavior Interviewing'--Recruiting The Best For The Job. (1999). Insurance Advocate, 110(13), 20.