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Recruitment and selection in hospitality sector essey
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Recruitments are important in the hospitality industry. It is mean the recruitment can apply in lots of hospitality industry workplace. Such as, theme park, airline, cruise ship, shopping mall and hotels. For example, every hotel has human resource office. Human resource manager have response for recruiting employees. All of them know that a good employee can bring lots of benefit and make customers have a good impression. Good employee can give more hands to other stuffs to make them work easily. So the recruitment is the first step also is an important step in a successful hotel or other hospitality industry workplace. At the same time, for some people who want to find a job in the hospitality industry, they should to know how to prepare themselves for recruitment and they need to learn some skills of recruitment as well. In general, recruitment in the hospitality industry occupies a main position.
First of all, what is recruitment and what is the recruitment importance in the hospitality industry? The definition of recruitment is that the process of finding and hiring the best...
The advantages of internal recruiting are that it strengthens employees’ morale, cost less, and reduces orientation and training time. The main disadvantage of internal recruiting is that your business may become stagnate with people that become used to the organizational structure and use the same way of thinking. The advantages of external recruiting are that it brings in fresh blood to the organization (new set of knowledge and skills) and it gets your company’s name out there; it serves as a form of advertisement. Some good practices for external recruiting are asking the Chamber of Commerce or the Convention & Visitor’s Bureau if you can review their old resumes to see if they have any leads. Other good practices are posting job specs on online websites or in local newspapers, attending job fairs, stealing from competitors, or using third-party recruiters (Woods p. 96-100). I would try to recruit employees from within for this hotel. This is because the hotel is in need of employee morale and the employees will be more comfortable with the changes I will be making with a manager and other employees that are familiar to them. After recruiting and collecting resumes, I would choose the best fit candidate by using the job descriptions and taking in account their experiences, personality attributes, checking references with their previous employers, and completing a background check on each candidate (Woods
There are many types of recruiting programs that can attract the range of people that the hotel requires, placing ads in newspapers, billboards, and advertising plaques outside retail or transport locations. Other types of campaigns can include electronic media, web sites, mobile recruiting stations and job fairs. Because this was a new hotel and Casino only one method of recruiting was going to be successful, the external method will need to encompass all types of recruitment to successfully hire over 5,000 employees. I would assume some posts may well be transplanted from other areas with Borgata to ensure the establishment has some experienced staff to manage the new hotel.
Recruitment is an important part of Human Resource Planning. People are an essential resource in a business and therefore need to be used effectively in order to benefit the business.
Sheth, S. (n.d.). Bookmark and share recruiting the best talent for the hotel industry. Retrieved from http://www.hcareers.com/us/resourcecenter/tabid/306/articleid/835/default.aspx
Recruitment strategies for the company will be arranging the group interaction with talented and interested candidates, handpicking the dream candidates, actively searching the profiles of each candidate, attracting the candidates through different attractive offers (Cohen, & Cohen, 2007).
The recruitment process for Accor Hotels is almost completely based on the candidate 's personality and someone who meets their company values. Accor Hotels now use social media as they have pages on several different social medias dedicated to people who are wishing to work with the Accor group. The Accor group doesn’t have a set recruitment process specific induction and training processes used for all employees. Their induction
...greater number of people in an economic, efficient, and effective manner. This paper has provided a background and understanding of employment recruiting, the styles, methods, and tools available to allow customization of interviewing methods applicable to the situation or needs of the organization or project. An overview of the creative large scaled employee recruitment project Borgata Hotel and Casino notably made history and a study of best practices in employee hiring, recruiting and interviewing process that enhances corporate strategy.
According to Noe (2012), most experts believe that the most important human resource decision makes by a leader is deciding who to hire. Manager manages the recruitment and selection process. Selection for the best candidates for the job is very important in an organization because the performance always depends on employees, the recruiting and hiring is costly and the legal obligations like mismanaging hiring has legal consequence. The main aim of employee selection is to achieve person-job fit which is identifying the knowledge, skills, abilities (KSAs), and competencies that are central to performing the job. The objective of effective selection is to decide who the right people are, by matching individual characteristics (ability, experience, and training) with the requirements of the job (DeRue & Morgeson, 2007; Kristof -Brown, Zimmermam, & Johnson, 2005). The manager will do checking for reliability and validity of the interviewer. In PPNJ Poultry & Meat Sdn Bhd, the people who manage the recruitment and selection process is the Human Resource department or staffs.
Every restaurant is always responsible for filling up available positions. When it comes to recruiting employees McDonald’ uses several techniques and many of the positions they offer are advertised within McDonald’s restaurants. McDonald’s has one of the best recruitment histories in hiring quality staff that provides that outstanding service to consumers. Some of the methods used to recruit and be able to select is through ...
In most countries, the hospitality sector is viewed as an important sector in the economy. The sector creates wealth and generates significant income to the nation’s GDP (Aquapark, October 1, 2013). The business also tends to employ thousands and thousands of people who generate their daily bread from the industry. Despite these benefits, the hospitality business is characterized by high risks of losing its potential. In New Zealand, the industry is characterized by variable income and high fixed costs. In some countries of the world, the competitive bar raises high because of the condensed proximity of the most attractive and finest destinations. In such an environment, the drop in the industry’s advantage tends to have a detrimental effect on the national economy. The sector is characterized by some significant challenges which are discussed below.
The hotel industry is an important component of the tourism industry. The fortunes of the hospitality industry have always been linked to the prospects of the tourism industry. Tourism is the foremost demand driver of the industry. Along with the tourism industry, the Indian hospitality industry has also emerged as one of the key industries driving the growth of the services sector and, thereby, the Indian economy.
Recruitment is a serious issue for an organization and one that ought to be afforded a considerable amount of planning in order to successfully achieve desired outcomes. Recruitment is a costly process for an organization and poorly executed recruitment can result in selecting candidates that are not appropriate for the organization. A poorly executed recruitment can also reflect negatively on the organization’s reputation, which can cost the organization solid future candidates. Due to the cost both in time and in resources, a recruitment process deserves a solid training program that covers a variety of issues. Thought should be given to the topics to be covered in a training program, aids or materials recruiters will need, practical skills to be covered in the training, the person most appropriate to conduct the training, and any additional needs to be considered to ensure the training is most effective in achieving the goal of developing strong recruiting skills.
Customer service by definition is the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business (Lucas, 2012, pg.7). In other words, it’s making the customer pleased so that they keep doing business with you all while making sure that the employees get along and work together well. In every business there is a form of customer service. Unfortunately, it is not always excellent or even decent. Some businesses just either don’t care or possibly just don’t have the training to deal with some of the obstacles that come with dealing with customers on a daily basis. I’ve been in the restaurant business for over 13 years and I can tell you that there are skills that some are born with and others need training on, yet either way they should be used whenever interacting with customers.
Recruitment refers to those activities that an organization tries to attract people for applying a job in the organization. From these activities, chances will be given for people to apply jobs from there organization. An effective recruitment should have a right person in the right place at the right time; the main way to attract applicants can be listed as follows, walk-ins, employee referrals, advertising, websites, professional associations, educational associations, professional agencies, E-recruitment and world-of-mouth. Applicants can get some recruit informations form different ways; employees will provide a job description for those who are interested.