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Key factors that influence the success of business
Key factors that influence the success of business
Key factors that influence the success of business
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Introduction
Yahoo was incorporated in 1995; its business activity was mainly based on online advertising, promotions, direct marketing, sponsorships and merchandising (Terry, 2006). However, overtime, Yahoo has fallen behind its competitors who generate more revenue than itself due to changes that occurred within its organizational structure. For instance, the complexity in its organizational structure and poor decision making processes. Due to such factors Google who is Yahoo’s foremost competitor, raises twice as much revenue due to better decision making and flexible organizational structures.
External Factors Affecting Yahoo’s Performance
External factors are those factors that cannot be controlled by an organization. In the late 2000, Yahoo’s performance started declining and it was opined that the company had fallen because it couldn’t adapt to dynamic changes that were prevalent in the business environment. Rivalries between the organization and its competitors also made its revenues to drop sharply.
Economy is one of the external factors that affected yahoo’s performances. This was brought about by market fluctuations based on the value of the currency, recession and inflation (Robert, 2006). The, economy of a country is paramount relating to commercial activities that need to take place. This determines the levels of demand and supply which greatly affect the purchasing power of customers. Therefore the same way economy affects all businesses, Yahoo was greatly affected by this and its revenue dropped. Though it is not easy to control a country’s economy, best way would be to improvise commercial activities when altercations occur to avoid losses and bankruptcy.
Trend is another external factor that affected commerci...
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...aintaining customers is a heavy duty that cuts across all integrated functions related to advertising and customer satisfaction. A business should be willing to face the harsh environment of the global economy, competition, technological trends and rivalry in order to survive the tactics and dynamics of the current business environment. Structures to satisfy and retain customers are also essential as it dictates the level of revenue of the company and the capacity of it to own and retain customers nationally and internationally.
Yahoo has to realize the need to come back to the market and face its ‘giants’ through implementation of things like restructuring the organization. This has to be counted as important because for any organization to kick start its activities the right personnel with the right skills and abilities are a must for the survival of the company.
...e company’s competitiveness. Satisfied customers can help a business gain more customers through word of mouth. Ensuring excellent and consistent service and products will help the business perform better. Tim’s must embrace technology in its human resource management, bookkeeping, as well as its Marketing activities. This will improve efficiency, and reduce man hours considerably. Tim should consider investing more money into the business to allow him expand on product offering, which will help attract new customers.
...e graph to contrast Gmail and Yahoo!’s email user was found to be surprisingly difficult and provided unrelated results: a link to “A List of Mergers and Acquisitions” on Wikipedia popped up as the second choice when typing in the key words “google vs yahoo email graph” into the search bar. When one searches for maps, Google presents Google Maps in 1 in 13 search results, while MapQuest and Yahoo! Maps seem nonexistent. Additionally, Youtube (which was acquired by Google in 2006) and Google Video enjoy higher ranks while Bing Video is 6th in line. Google’s market share over the search industry has increased rapidly over the last decade, but that doesn’t mean the results it provides are reliable. Google therefore is characterized by monopolistic traits because its increasing influence and control allows it to manipulate markets to further promote company popularity.
Google has many competitive advantages over other search engines in its industry. According to the textbook, the four building blocks of competitive advantage are efficiency, quality, innovation, and customer responsiveness. Google’s performance in all of these categories supersedes its competitors in the internet information provider industry.
The key changes taking place in the online industry in 1995 are the introduction of the Microsoft network and the coming of use of the Internet World Wide Web which offered alternative channels to content providers that provided more control over their offerings and potentially higher revenues. Microsoft Network took only a 30% commission fee (versus 80% taken by AOL from its content providers’ revenues) from its content providers and offered providers the option of choosing any format and font to display their content (versus the standard screen displays offered by AOL and its rivals). Also, the per-hour pricing policy offered by Microsoft was superior to AOL’s. With the development underway of a way to provide on-line currency collection, the World Wide Web offered huge incentives for providers to start publishing material on the internet by their own means without having to go through a middle-man such as an online provider. Both of these offerings do not bode well for AOL’s future prospects due to the huge incentives for customers and content providers to switch to these alternative distribution channels.
External customers are essential to the success of any business, as they provide the revenue stream
...as not only been reliable when it arises to offering a product of the highest and excellence, nonetheless is also continually developing, adjusting, but more meaningfully revolutionizing the industry. Also, what creates Google’s invention so matchless in assessment to its challengers is the attention that it offers to consumer requirements in order to offer a consistent and difficultly substituted the product rather than concentrating on exploiting its profit with each given chance which may cooperation the quality of its search consequence its product. Having examined the company’s internal and external environment it is obvious that Google earnings care and attentions even to the smallest detail to guarantee that it will be the leading company between many other online search engines and has been able to create loyal customers that are continually growing.
Organizational Change "The effectiveness of organizational change is greatest when a firm’s strategy is consistent with environmental conditions and there is internal consistency." (D A Nadler, 2003:204) The only thing that is constant in this world is change and this is widely acknowledged by many in the world, may it be a corporation or a social forum or a governmental body. What comes in this world has to experience change in the light of environmental elements and pressures and influences, internal or external. The study of organizational behavior gives that environmental factors are the political, legal, economic, demographic, technological, social and societal. While these are the external environmental factors that are and cannot be counted among the controllable factors for an organization, they do in fact influence organizational structure, policies and strategies. In turn, the internal environment of the organization, that is very much controlled by the management of the organization and comprises of the top to bottom managerial levels, the staff, the employees, the board of directors, the owners etc. this internal environment, is to a great extent the result of external environmental factors, the change of which results in the direct impact on the internal environment of the organization. As such in lieu of external environmental factors; change agents with in the organization tend to accept the change in their external factors and tries to bring about a compatible change within the internal environment of the organization. The effectiveness of the change that is being brought about with in the organization as a result of the changing external environmental forces is best when, as described by Nadler, the internal facto...
Google’s internal structure stability can be influenced by external factors. To ensure the right decisions made, they must complete external and internal analysis. Google’s must contend with external environment influences, which are political, economical, and a technological. Day after day must be able to understand how the external environment influences can provide advantages to obtaining opportunities but on the downside expose the threats that Google has to overcome to be successful. For Google to maximize the market opportunities, Google must recognize its internal value, rarity, and organization. To exploit the company’s strength and weakness, Google must comprise an SWOT analysis. When Google accomplishes the SWOT analysis, they will understand the company’s strengths and weaknesses. It will also demonstrate the environmental opportunities and the threats that are facing in this competitive market. Once this analysis completed, Google can plan strategic plan to utilize their strengths, improve upon their weaknesses, maximize their opportunities, and eliminate threats that can endanger their growth as a company.
Yahoo aspires to always and constantly reflect flawless execution in terms of product quality and development. According to Yahoo (2012), product excellence is central to the company’s future and therefore, it is concerned in building an organization that promotes a culture of innovation and reinvention. Fundamental to the realization of excellence, as Yahoo (2012) recognizes, is talent, believing that companies that have the best talent always emerge as winners. The company promotes the realization of talent growth by encouraging teamwork and developing a workplace environment that is welcoming and encourages innovation. Additionally, the company also realizes the importance of people as part of its success story, stating that people are its biggest assets (Yahoo’s Code of Ethi...
The more profitable firms are those that are able to maintain their most valued customers throughout time. To satisfy a customer means to make him faithful and customer satisfaction becomes the index that measures the ability of the firm to produce income for the future.
To continue their dominance against yahoo and Microsoft, they most dedicate themselves by finding the employees that will provide a unique advantage against their competitors. This will help drive loyalty from target market and provide a competitive advantage. Google’s implementation plan can pin point focus on variation on their primary product of search services but provide a competitive edge by providing faster times, greater scalability, and decrease pricing to their advertising consumers.
...stomer service is essential in any organization. Its importance has positive implications on the business. Having an excellent customer service will motivate the organization’s employees. This will result in a win-win situation because a happy employee is a productive employee. When a motivated employee helps customers he/she will ensure that the customers are satisfied in a way that exceeds their expectations. These customers will then go out in to the public and share their experience with friends who will eventually patronize the business. In the long run the business gains more customers and increases its profits. Therefore, every organization should attempt to implement and preserve an excellent customer service strategy. This will give the organization a competitive edge above other organizations and establish a reputable image every business entity long for.
Different organizations typically face change due to many forces surrounding their mission. These forces can be from either internal or external sources. The External forces usually occur outside of the organization and it could have a global effect. According to Kreitner-Kinichi (2003) the four external forces for change are demographic characteristics, technological advancements, market changes, and social and political pressures. The internal forces for change come from inside the organization like human problems, managerial behaviors and decisions.
“There are too many people who have been there too long and we need new management from outside’’. These are the words spoken by Eric Jackson of Ironfire Capital at Yahoo’s annual meeting on August 1, 2008 (No Fireworks at Yahoo Meeting). Such is the sentiment that prevails today, even towards highly talented individuals such as Jerry Yang, co-founder and CEO of Yahoo.
As Peter Duckers has put it, "The ultimate aim of all business organisation is - to create a customer". These days, for most products and services, the market belongs to the buyer. The customers e...