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Human resources retention and attraction strategies
Employee retention theory and constructs
Employee retention theory and constructs
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Cook Out is a restaurant that has been recently opened in the Hampton Roads area. This new business venture has embraced the approach of southern cooking in carrying out their operations. The approach has enabled the restaurant prevail in the restaurant industry in Kentucky, Tennessee, North Carolina, South Carolina and Georgia. Even though the restaurant has the potential to deliver better services, there have been little efforts to train the employees to realize their full potential. These employees are vital to the success of Cook Out restaurant as they are in constant contact with new customers. Our consultation company has been involved in developing and planning training programs for medium sized and small restaurants in the state of Virginia. These programs have enabled the company staff to make great strides in career development on planning training programs. This has enabled our company to increase our customer satisfaction. As consultants in developing training programs, our company has developed training objectives that meet Cook Out restaurant needs. Key elements of training and development The training program for Cook Out restaurant will require maximum use of resources for employees to achieve the set goals. A continuous training program is necessary for the restaurant employees as it will enable them to develop future goals by understanding the performance demands of the restaurant. The implementation of this training program will have various benefits for Cook Out restaurant as it helps create qualified personnel that will ensure the business growth. The training program will provide knowledge and skills to the restaurant employees in areas of quality customer service, personal career development and a... ... middle of paper ... .... A quality review of the turnover rate of managers and employees, and job performance review by the business supervisors will access employee job satisfaction. Employee performance can also be evaluated through direct feedback from supervisors, managers and business owners. This can then be gauged by employee enthusiasm towards the established training program. Increased efficiency and employee proficiency gauge employee enthusiasm towards the training program(Kasperik&Herlevi, 2009). Conclusion In conclusion, a proactive and dynamic approach is needed for Cook Out restaurant’s success. This training program proposal evaluates the vision and objectives of the restaurant and the potential to attain a superior restaurant service. With recommended objectives and new vision, the training program proposal can enable Cook Out restaurant reach full market potential.
Stephen Boos has worked in the food service industry for over 30 years. He started as a bus person and subsequently trained as a chef’s apprentice. Steve’s mother believed that a college education was something that everyone should receive. She felt that a college degree was a good investment in Steve’s future. In 1976 at his mother’s insistence, Boos moved to Northeastern Ohio to attend Kent State University where he earned a bachelor’s degree in business administration. After graduation, Steve began working for East Park Restaurant as a line cook. Using his education as a foundation, Steve made a point to learn everything he could about running a restaurant, from cutting meat to the bi-weekly food and beverage orders. His versatility, keen business sense, and ability to control costs resulted in Steve’s promotion to General Manager, as role he has held since 1995.
Cross training refers to training employees in a wide range of skills so anyone could fill any of the roles needed to be performed to complete a service or project.Cross training was a huge factor that general manager Terrell brought up in his interview he states, “The importance of cross training is vital to the success of Red Lobster restaurants because turnover is extremely high in the restaurant industry especially in certain positions. I can 't just simply go hire a new cook, hostess, waitress once someone quits or calls in.” Cross training all staff allows for front house employees to be able to manage hosting customers, waiting and busing tables with the need of multiple people. The same goes for the back of the house staff every cook is able to create every dish that we offer year around. Cross training is such a vital aspect of training because it gives companies such as Red Lobster maximum flexibility and productivity by emphasizing problem-solving and the philosophy that anyone can do anything, anytime, anywhere. Cross training is a surprising method of training to see a business such as Red Lobster restaurant depends so greatly on. In addition to cross training, Red Lobster Corporation takes advantage of the training methods of shadowing to train their new employees. Understanding that Red
In the novel Setting the Table, by Danny Meyer, a story of man who joins the restaurant business is told. The events included show the movement between finding the correct job and the transformation of the industry with an initially negative perception. We see the effects of personal issues and Danny’s own ideologies and how they impact restaurants and their view on hospitality. This would be a change that would alter business methodologies and provide further success in his workplace. Overall, Danny Meyer uses Setting the Table to demonstrate the art of hospitality and the requirements needed to become successful within the restaurant industry.
“How can Wilson’s Family Restaurant differentiate itself from a large chain restaurant like Swiss Chalet?”
Ryan’s is a buffet chain based out of North America and within the past 10 years has seen a steep decline in revenue, employee satisfaction, and customer loyalty. All of these components are key aspects to running a successful and sufficient company. So Ryan’s has hired myself as their consultant to help determine a plan to make this company successful with the implementation of an entirely new system, and causing the least amount of distress between current and future staff members. This paper will discuss how Ryan’s buffet will change their entire structure of the business. We will further discuss the organizational plan, specific changes, addressing of all employees, and the implementations of the process.
is extremely competitive, labor intense and risky. It is saturated with multiple different types of restaurants many competing in the exact segments. Companies operating in this type of environment seek differentiation strategies in order to set themselves apart from rivals, using various tactics such as pricing, food quality, menu theme, signature menu selections, dinning ambience and atmosphere, service, convenience, loyalty programs, specials, heart-healthy, and location (Thompson, Peteraf, Gamble & Strickland, 2014, p.C-138). Many restaurants can’t keep abreast and don’t survive, making them go out of
The end goal of this proposal is to come up with a food truck that will be located in Harrisonburg. A demographic will be targeted and marketed to. The food truck will not be tied down to one spot but will, move around the Harrisonburg area, based on the ever evolving market. The food truck will come up with a specialized menu with a limited variety, but focus on quality. Many people do not like the monotony of everyday food choices, and often look for new places. The food truck will try innovative choices that break away from the monotony of everyday choices. It will be the goal to offer a niche food choices that are unique and can be made quickly and affordable. Not only will the niche food be offered but along with drinks and sides that complement the main food offered.
To create the best, branded and a healthy eating catering company to the clients and to be recognized as one of the most admired companies in Malaysia within 5 years.
All cooking and baking for the fast food will be done in the kitchen facility. This facility will be equipped with computerized deep fryers, commercial freezer and refrigerators, preparation tables, stoves, ovens, and other related equipment. One employee and one chef will be in charge in the kitchen.
The purpose of this document is to propose a solution to the lack of a proper training program for new hires, which has become a growing problem at the Calumet Bakery location in Lansing, Illinois. The development and delivery of a training program for all new bakery clerk hires is an essential step Calumet Bakery must take to ensure that its organization is providing exceptional service to its many customers. I recommend that the approval to implement a training program occur after the New Year, after the holiday rush, in order to provide upmost attention how the training program is progressing. PROBLEM WITH THE CURRENT TRAINING PROGRAM AT CALUMET BAKERY Currently, there are thirteen bakery clerks at Calumet Bakery in Lansing, five of which
For this assignment, I chose to interview, my mother, a restaurant owner. Although I do not plan on taking over the family business, I feel as though the advice of a business owner can be beneficial if I plan on opening my own someday. When asked what about the field attracted her to the restaurant business, she replied that it is all she has ever done her whole life and that she grew up in the restaurant since she was two years old. In addition, she loves interaction with customers and meeting new people. She is required to use creativity while cooking in kitchen in order to meet the unique needs of customers.
...ded once they see that the sales will be increasing and tips will be larger. Good staff will increase good public relations which will result in better business. Marketing a restaurant is the most important part in running a restaurant. If a restaurant is not marketed, no one will know about the restaurant causing it to lose money to operate forcing it to close down. Prices on the menu should always be appealing to the restaurant target market and set towards the products on the menu. It is essential that a restaurant develops its staff to the fullest, for a strong staff creates better sales and the public is pleased .
A culinary chef has many skills and responsibilities that are not only necessary and useful, but also required to succeed. According to the United States Department of Labor, Bureau of Labor Statistics, “Chefs and head cooks oversee the daily food preparation at restaurants and other places where food is served. They direct kitchen staff and handle any food-related concerns.” (“Chefs and Head Cook”) I have three main reasons for choosing the culinary field. The first is I have a lot of experience with and around kitchens and I know I really enjoy the atmosphere of a kitchen. Secondly, I am talented in cooking and I have succeeded in the programs I have already been a part of for culinary. The final reason for choosing Culinary Arts is that
Malaysia is well-known as a food paradise with a vibrant and diverse food type. Malaysian cuisine is one of the reasons that tourists travel to Malaysia. (Tourism Malaysia cited in Zakariah et al, 2012). Today, the restaurant industry in Malaysia is growing and has a sizeable market in the industry. As the restaurant industry continues expand, the customer will have more choices to choose the dining restaurant. Therefore, maintaining the customer satisfaction through the better service quality is very important to prevent customer go to another restaurant (Seyanont, 2007 cited in Kristanti, 2012)
In America, many are not aware of the inequalities that exist in the Food Service. The food service sector has at least 125,951 companies and approximately 12 million employees with almost 7 million foreigners. This sector includes individually owned restaurants, mid-priced chains, quick service (fast food), hotels, and beverage establishments. Food service plays a major role in institutional establishments like schools, hospitals, prisons and meals on wheels. They cater to the tastes of their particular customers and are often leaders of food innovation. In the food service, we find: bartenders, wait staff, hosts, busboys, chefs, cooks, managers, and dishwashers .The food service workers perform a variety of customer service, food preparation and cleaning tasks, all that which are very important to keep a business running. More concerning , some of the major working conditions that foodservice workers face with daily is no health benefits and significantly low wages. These employees working in the food industry make it possible for millions of people to enjoy food in restaurants but are not being treated or appreciated fairly.