Dimensions of Conflict and Social Styles Model

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Dimensions of Conflict and Social Style models

Introduction

This paper will describe both the dimensions of conflict and social styles model. The context will include how to use both models to diagnose and resolve conflicts. This paper will use a conflict scenario that demonstrates how to effectively use both models. The dimensions of conflict and social style models are effective tools for a professional practitioner to diagnose and resolve conflict.

Social Style

The social style model uses observable human behaviors to identify the predominant styles that the parties involved have that could lead to conflict. According to Furlong (2005) “This is done by looking for indicators along two broad dimensions of human behaviour, assertiveness and responsiveness”.

Carolyn's assertive indicators are that she only talks when she needs to and she has a soft tone to her voice. Carolyn has little body movement and generally shy's away from direct eye contact. Carolyn's indicators of responsiveness are that she has a casual posture and likes to use personal life experiences rather than data when solving the residents' problems or conflicts. Carolyn's indicators are that she is ask assertive and emote responsive fitting her into the amiable predominant style.

Nick's assertive indicators are that he talks a lot even when it may be inappropriate. He talks fast and loud which projects his voice. Nick prefers to stare directly into the eyes of whom he is talking. Nick's indicators of responsiveness are that he has a rigid posture and is task orientated who prefers to base his decisions on data rather than personal experiences. Nick is tell assertive and control responsive ...

... middle of paper ...

...social styles models provide essential diagnostic tools for resolving a multitude of conflicts. Both models encourage the practitioner to restore positive communication between the parties involved in conflict. Understanding one's cognitive, emotional, and bahavioural dimensions as well as the predominant styles of each party involved allow the practitioner to diagnose conflict without any additional information.

Conclusion

Using both the dimensions of conflict and social style models to diagnose the conflict between Carolyn and Nick a practitioner can create a successful resolution plan. Both models are

effective tools for a professional practitioner to diagnose and resolve conflict.

Works Cited

Furlong, G. T. (2005). The conflict resolution toolbox: Models and maps for analyzing, diagnosing, and resolving conflict. Ontario, Canada: John Wiley & Sons.

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