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Workplace conflict case study
Conflict management
Workplace conflict resolution cases
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Introduction Almost every conflict situation consists of one party having more power than the other. When the power differential is significant, this usually has a major effect on both the matter and process of the dispute. In order for the outcome of the conflict to be fair, both parties must be relatively equal when it comes to power if resolution of the conflict is to be fair. If one side is far more powerful than another, they are more likely to impose their solution on the weaker party, who in turn will be forced to acquiesce, because they have no other choice. (Tost, Gino & Larrick 2013) argues that “when a formal leader experiences a heightened subjective sense of power, he or she tends to dominate group discussions and interactions, which leads other team members to perceive that their views and perspectives are not valued”. This perceived imbalance definitely hampers any attempt at managing workplace conflict. When employees feel that they have no authority or empowerment they tend to be disengaged, and disengaged employees effect productivity. Low productivity can be considered a form of dissatisfaction and thus labelled a conflict that must be addressed by both employee and manager. Conflict and Power The textbook definition of conflict is when two or more individuals or concepts appear to be incompatible, and in this case low productivity versus high productivity is the conflict that must be addressed between the employee and manager. Power on the other hand is the capacity to do something either by physical force or strength and in this case the employee perceives that the manager has all the power in this situation. This now becomes a power imbalance or struggle of major proportion as the employee perceives t... ... middle of paper ... ...etermine how efficiently and effectively the conflict is resolved. References Abigail, R. A., & Cahn, D. D. (2011). Managing conflict through communication. 4th Ed. Boston: Allyn and Bacon. Fast, N., & Chen, S. (2009). When the boss feels inadequate: power, incompetence, and aggression. Psychological Science, 20(11), 1406-1413. doi:10.1111/j.1467-9280.2009.02452.x Greer, L. L., & van Kleef, G. A. (2010). Equality versus differentiation: The effects of power dispersion on group interaction. Journal Of Applied Psychology, 95(6), 1032-1044. doi:10.1037/a0020373 Wilmot, W., & Hocker, J. (2011). Interpersonal conflict. 8th Ed. New York: McGraw-Hill. Tost, L., Gino, F., & Larrick, R. P. (2013). When power makes others speechless: the negative impact of leader power on team performance. Academy Of Management Journal, 56(5), 1465-1486. doi:10.5465/amj.2011.0180
Cobb. (2014). Lecture D on communication and conflict. Personal Collection of R. Cobb, Simon Fraser University, Burnaby, BC
The establishment of the discipline’s discourse did not firmly cement its foundational concepts. As such, various forms, such as the balance between great powers and super power, appeared and further fractured its theoretical base. Jack S. Levy (2004) writes that “some say a balance of power helps maintain the peace; others say it contributes to the onset of wa...
Hocker & Wilmot, 2007, Poole, & Stutman, 2005 Folger and 2007 Cahn& Abigail. "Interpersonal Conflict and Conflict Management." Devito, Joseph A. The Interpersonal Communication Book. Boston: Pearson, Allyn & Bacon, 2009. 276.
O’Rourke, J. & Collins, S. (2008). Managing Conflict and Workplace Relationships. New York: Cengage Learning.
Situations such as uniting teams and operations to align and work together, the author suggests dominant leadership being most effective. When people are having issues agreeing on viewpoints, fear of punishment is effective as it forces people to find a solution. Dominance puts constant pressure on people to perform whether it’s by an incentive or fear consequence. Though the dominant qualities of leaders prove effective in deadline and controversial crisis, they are also the disadvantages of dominance. The author describes the main issue with dominant leaders is that they are commonly disliked. They tend to be close minded individuals with a single perspective and often do not react well to threats to their authority and can supress the potential of those they feel could surpass them. There are ways to moderate dominance to minimize the negative qualities and the article supports this argument by suggesting that dominant leaders “harness their egos” to limit irrational decision which can arise when they feel their power is being threatened. Jon also suggests that dominant leaders keep an open mind and be and assertive leader, but one that makes their employees “feel
It has been estimated in a study by the American Management Association that managers spend between 20% to as much as 50% of their times dealing with conflict among their employees (American Sentinel, 2012). When workplace conflicts are left unresolved they can lead to dissatisfaction, depression and other problems such as aggression and violence (Whitworth 2008). The negative, sometimes hostile, environment created by unresolved conflict has been recognized to be a hazard not only to staff, but also to patient care (The Joint Commission 2008).
The literature generally suggests that effective leaders express their needs and motives in ways that benefit the organization. These needs or motives, are considered to be; tenacity, power, drive and work ethic (DuBrin et al. 2006). The power motive is significant, as it plays a major role in the relations taking place within the organization. Power over others is an inevitable part of leadership, but it also carries with it the risks associated with the misuse or abuse of power (Wikipedia, 2008).
Interpersonal conflict is very common with many relationships. It occurs when two people can not meet in the middle or agree on a discussion. Cooperation is key to maintaining a healthy debate. More frequently; when dealing with members of your own family, issues arise that include conflict and resolution. During this process our true conflict management style appears “out of thin air”. (Steve A. Beebe, 2008, p. 191).
pp. 146-170. Kreitner, R., & Kinicki, A., (2004). Organizational Behavior (6th ed.). New York: McGraw-Hill/Irwin.
Thomas, K. W. (1992). Conflict and conflict management: Reflections and update. . Journal Of Organizational Behavior, 13(3), 265-274.
The researchers hypothesized that effective conflict management affects employees’ performance in any organization. The purpose of the study was to determine the impact of conflict management on the performance of employees in a public sector organization. Notably, the researchers did not focus the study on the private organization; it may not have had any implication since the cause of conflict on both sectors may likely be the
In reality, most employees pretend to be non-assertive, let others make decisions but remain resentful to a resolution reached. Despite allowing the top management makes a vital decision on the conflict most team members remain aggressive. They use their powers to pass a clear stand that the autocratic interventions are non-satisfactory.
In countries that exhibit power low distance, it is most likely that there will be equal and fair distribution of power. As such the power will also be distributed to the less powerful individuals in the community. In cultures that exhibit low power distance, it is most
In the workplace, disagreement or arguments may arise due to several reasons. This can further result into a state of antagonism or opposition, resentment, avoidance, verbal assaults, and inability to work together. Such may arise due to personality clashes, differences in style, differences in leadership, interdependence conflicts and differences in the background or gender. With reference to the conflict between Norm and Norma, disagreement arose due to differences in styles. This is because Norma was after quick result from the initiated project while Norm believed he could work from home and still meet the expected standard. However, Norma expected full commitment from all the staff under her. For good working relations, conflicts should always be resolved and hence improve good working relationship among the employees both the juniors and seniors. Professionally, conflicts can be solved via two models; circle of conflict and triangle of satisfaction (Susan Holton, 1998).
Borisoff, D., & Victor, D.A. (1998). Conflict Management: A Communication Skills Approach (2nd Ed.). Boston, MA: Allyn and Bacon.