A service I think may be able to sell in my area is a Self Serve Garage.
The company would provide a self serve garage that is fully equipped with tools, equipment and other resources needed to complete simple and advanced automotive maintenance, repair and upgrade work. The company accommodates "Do-It-Yourselfers" who need a work location, Small Business Mechanics who need a work location and administrative tools, and some guidance and, Car Enthusiasts who want an environment to both work and hang out with like minded enthusiasts.
The overall automotive market in San Diego is immense. San Diego is home to over 100 different car clubs and averages 8 public car shows per month during the spring and summer months alone. Google ranks California
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A Website should be created immediately to be a primary source of information for the customer and to generate initial buzz. Web advertising (Google adwords, etc) and SEO will point a potential customer who is online looking for mechanics and auto services, to the website.
For the DIY'er a website is crucial. Additionally, we would target the DIY'er through leaflets and direct mailings. Once the customer is aware of the business, they will likely research us on the internet before proceeding to our location. We will reward customers who refer a friend to us that utilizes the SSG, further expanding the word of mouth campaign.
For the Small Business Mechanic, a website is important in providing potential customers with a first look at the business. Additionally, we will target the Small Business Mechanic by going to them. Potential customers are found via Craigs List and other similar posting areas. Calls are made directly to the poster to make them aware of the business and the value it can add. Automotive parts stores within a 10 mile radius of the business can be utilized as a location to pass out leaflets. Small business customers who refer a friend that signs up for a business plan will be
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Bay rental rates would consider the average hourly cost of a mechanic in our area which is approx. $125 as well as an expense break even point. For now, we are using a bay rental rate of $30/hr. Tool rental rates are estimated at $10/hr. Home Depot and other rental companies exist in our area for tool rental. Because the tools are not used on site and are taken for periods of 24hrs or more, rates are different. None-the-less, it appears an average of $10/hr for onsite tool rental where the customer doesn’t have to pick up and drop off the tool and can rent them for periods of less than 1 day are marketable. Finally, a helping mechanic can be rented for $50/hr. This is enough to cover the cost of the mechanic and make a profit yet accounts for the fact that the customer is doing most of the work. Pricing would need to be tested with customers and adjusted as
The average toolbox costs a minimum of $4,500 and can run up to $9,500 for just one component of the set. The Big Three toolbox companies in the industry are Mac, Matco and Snap-on and all are using outrageous interest rates depending on state requirements. The rates vary from 6.25% all the way up to 22.50% in most states.
4. The cost of mining and reclaiming my land (labor, etc.) was $2.00/minute. Both mining and reclamation were timed.
In general, California is very well known for countless things that make it a famous, notable state and establish their society. California is one of the most populated states in the USA with it’s 38.8 million people, and 10.1 million specifically in Los Angeles. It is the third largest state and would be the 34th most populated if it was it’s own country. There economy is centered on technology and finance as it contains most movie
1.1 Explain the value of customer service as a competitive tool Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have the skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service.
One of the ways for any business to grow is through advertisement. BillCutterz.com experienced that boast from the ABC interview. Therefore, the company need to incorporate advertisement as a part of their marketing strategy. Additionally, they should expand their target group form individuals to different corporations.
Providing great customer service and having the ability to retain customers require consistency in delivering the anticipated services. Customer service encompasses having the ability to provide a service or product to customers by means in which it was promised. However, there are times when unforeseen circumstances may occur, resulting in customer service breakdowns. Understanding the effectiveness of customer service relations provides the assurance needed to handle complicated service related issues. A well qualified customer service representative has the acquired skill to effectively defuse a potentially damaging service related matter. Service recovery influences customer retention and improves customer satisfaction.
message to your target customers, from the traditional, like advertising in magazines, newspapers and direct marketing but one of the newer methods of communication that has been developed is the internet. (Ebook) With the expansion and mounting usage by the search engines, many small businesses can now cost-effectively and successfully own and operate their own website, giving them unlimited exposure.
This essay will explain what is meant by excellent customer service, outline an excellent customer service structure and give ways in which it can be maintained. It will also state the impotence of customer service to a business or entity.
Customer service has been around for many years. When customer service first came into place in the business world, it was in stores. In society today customer service is with any job with any company. “Customer service is not a department, it’s everyone’s job. -Anonymous”. (Walter). Customer service is taking care of your customers. Every customer needs to be treated the same with excellent customer service no matter the business or the age of the customer. All employees need to adapt to each customers’ needs in order to provide the best experience possible.
When entering a restaurant, I usually expect to leave full, satisfied, and wanting to come back again. I believe that many people expect the same thing. If I am paying for a service, I expect for it to be impeccable. When I receive poor service, I act based on the circumstances. I can be outspoken, quiet, or apologetic when I receive poor service.
I am a customer service representative at a health company funded by the state. I hear a lot and a lot is expected from me. My job description consists of talking to members over the phone. I explain about their benefits, services that we offer, obtain personal information, I verify authorization, look for provider and etc. With being the first point of contact I try hard to deliver the best customer service that I possibly can; so that I can show that I really cares about the members. The three core values that help me work with my customers are respect, honesty, determination, these three values has shaped me into the young lady that I am today, but most importantly they help me provide great customer services.
Customer Service is the act of dealing with the customers needs by giving and delivering professional, helpful, high quality service and help some time recently, amid, and after the customer's requirements are met.
Small Business. Demand Media, n.d. -. Web. The Web. The Web.
They create brochures and distribute them in the potential market. But the digital era has made the world very small, and one can easily reach to a business with the help of the website of that business. Having a website means you need not to spend millions on printing brochures and distributing them. Customers can know about your business, services you offer and/or products you sell.
Customer Relationships is about building a relationship of trust and convenience. A customer wants the company they are working with to be intuitive. To know their needs before they do. They want to feel respected, they need to believe you are honest and have integrity. This relationship breeds comfort and familiarity and causes the consumer to continue to do business with your company. This relationship that is built develops a personal relationship, like a friendship and it is one that the consumer cannot get from the store down the road and it is that personal touch of sincerity, of knowing their needs, of servitude that will turn them into lifelong branded customers.