Reflection Paper On Customer Service

1049 Words3 Pages

I am a customer service representative at a health company funded by the state. I hear a lot and a lot is expected from me. My job description consists of talking to members over the phone. I explain about their benefits, services that we offer, obtain personal information, I verify authorization, look for provider and etc. With being the first point of contact I try hard to deliver the best customer service that I possibly can; so that I can show that I really cares about the members. The three core values that help me work with my customers are respect, honesty, determination, these three values has shaped me into the young lady that I am today, but most importantly they help me provide great customer services.
Being a customer service representative, respect is something that you must have. I learned that everyone does not hold the same status in life but even if they do not respect still apply. Working as a customer service representative I have one …show more content…

These values are not hard to come by; but it does take practice. I have confidence that I am able to handle any situation place be for within my job. I will always remain respectful to any member even if they are not being respectful. I understand their frustrated trying to get correct service or the answer that you have been looking for a while. I understand the position that I am in when I have to explain to the member that something is not covered or additional information is need to be submitted for us to even consider the medical procedure. Getting the job done require determination: because sometime I to is giving wrong information or someone is to busy to assist. My values have helped me blossom in my job field. I have now been it this job a years: but I am cross train on line business. I also train and floor walk, I have move from a just a customer rep to support so I handle the most complex

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