Emotional Intelligence Assignment

By having a driven attitude and empathy with the ability to care and connect deeply with others such as if a patient comes in and wants to have a conversation about how they are sick, a family member that is sick or just wants to talk, it is my job to listen and comfort the patient, not brush the patient off. Another trait of excellent customer service that I provide is putting the patient’s needs at the center of all decisions, for example, if the patient is coming in to the hospital to make an appointment for a newly diagnosed disease and is extremely nervous and demands to be seen as soon as possible, it is my job to take the patient’s diagnosis into consideration and make the appointment happen. I would talk to the manager and explain the

She gave it to me as a Christmas gift. The author is Travis Bradberry and Jean Greaves and the book is about learning how to deal with emotions creatively and employ our intelligence in a beneficial way.

Bradberry states in customer service, “relationship management is the second component of social competence and the skill of social competence often taps into your abilities in the first three emotional intelligence skills which are self-awareness, self-management and social awareness. Relationship management is your ability to use your awareness of emotions and those of others to manage interactions successfully. Recently I helped one of my co- workers with an authorization however one of my other co-workers had notes in the

I handled the case without hesitation and went above and beyond to get the patient approved and the problem was that I did not inform my other coworkers that I was working on the case and it came back negatively on my end. My initial intent was to get the patient approved right away to make the patient and doctor happy and I was not thinking about my coworker and her hard work that originally started the case. The point is to always communicate with other staff members to ensure that double work is not being done and at the end of the day the patient was taken care of. This ensures clear communication and effective handling of conflict. Relationship management is also the bond you build with others over time. People who manage relationships well are able to see the benefit of connecting with many different people, even those they are not fond of such as the workplace. Solid relationships are something that should be sought and cherished. They are the result of how you understand people, how you treat them, and the history you