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Job stress and its effect on employee performance
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1. First, in order to prevent a crisis situation, it is very important to know your triggers and arousal patterns. I came to know how to maintain control when someone is triggered and how to reduce arousal patterns. This is course provide me with great knowledge that will help me during a crisis. I also came to know how attitudes, assumptions, and beliefs may influence the worker’s response.
Secondly, it is natural that a variety of feelings a worker can experience, during a crisis situation, but from this course, I learned that how to respond and manage them in a positive manner. It was a useful outcome which provides me with the knowledge of how to maintain our thought, feelings and behaviors while acting or reacting that will keep me and as well as client safe and free from harm and abuse during the crisis.
Thirdly, I also came to know how the knowledge of individual prevention is useful in a crisis through this course. I have gained knowledge regarding individual prevention skills and strategies in order to avoid or prepare for a crisis situation. A helper should stay out of a client’s personal space, timing is very important when intervening, a comfortable, practical clothing, be aware of home visits etc. all
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All these principles will be useful in the crisis. Be aware of hazards during the crisis. A person should be aware of client’s hands because if they have anything in their hands, there is a risk of getting hurt. Be aware of weapons/chemicals that are in easy reach of the clients. A helper should be aware of escape routes if things get out of hands. Always maintains a safe distance when interacting with others. All this knowledge and information will help me in preventing the crisis and be
Crisis is an event that is unplanned, unwanted, and dangerous and leads to hard decision making. There are many different types of crisis such as economic crisis, mental health crisis, situational crisis, social crisis, adventitious crisis and many more. Every type of crisis affects people more than we think and know. There is always someone who loses and who gains during a crisis. People who lose are usually the ones who are affected the most such as losing a job, losing a family member or someone close to them, losing their homes and sometimes even their own lives. The people who gain are usually the rich people who prey on the poor and usually gain from making money and the poor’s lives miserable.
Being a part of the paraprofessional team requires that I be knowledgeable on how to handle all kinds of difficult scenarios. Case study number one presents a possible situation that a Resident Advisor may have to deal with. There are many steps and processes involved in solving some problems that paraprofessionals will encounter. Case study number one presents an issue between the members of a community government. It is important to recognize though, that there is much more hidden beneath the few problems that seem to have surfaced. These issues may appear as much less on the surface, but beneath each problem, lies much deeper roots. These roots are what must be dealt with in order to do a thorough job of taking care of the issues at hand.
Roberts, A. & Yeager, K.R. (2009). The Pocket Guide to Crisis Intervention. New York: Oxford
The ABC Model of Crisis Intervention (Kanel, 2010) and the Seven Task of Assessment (James, 2013) process are examples of two models that are used to conduct client evaluations during a crisis. Both models offer effective support techniques that, in turn, assist clients identify and cope with their crisis situations. Also, both models require participation and cooperation from the client in order to successfully carry out the process in its’ entirety.
In order to understand the thought process of leadership during a crisis, the authors state that we must first understand a conceptual model that is theoretically grounded, (Combe & Carrington, 2015). The conceptual model is divided into two elements, the descriptive and prescriptive mental models, (Combe & Carrington, 2015). The descriptive mental model focuses the external changes that occur during a crisis. The prescriptive mental model concentrates on future actions that need to be implemented to derail the cognitive overload due to continuous external changes as the situation unfolds. The prescriptive model aligns objectives, providing clarity to future implications related to the crisis, (Combe & Carrington, 2015). The authors, Combe & Carrington, (2015) have noted the importance of longitudal research perspective to capture the thought processes of interaction, communication and problem solving in a crisis. This type of research method is instrumental in depicting the challenges to incorporate better solutions to evolving situations. Sense making in a crisis defines these issues to ascertain the complexity and provide meaning to the event, (Combe & Carrington, 2015). Sense making entails the filtering of excessive data to identify the areas of importance. This perspective provides a means of taking a negative, that being disruptive and changing it to a positive or opportunity for
As a crisis counselor, understanding the mindset of the client is important part of the healing process. The approach of a crisis worker from an objective point of view, is relevant in the crisis. The emotional fragile state of a client, behavioral and cognitive thoughts, holds regards according to the needs of treatment(James,&Gilliard,2013). In the video segment, “Crisis, trauma, and disaster response,” there were three issues that was identified from the counselor’s behavior The counselor had demonstrated unprofessionalism by not applying the attentive time needed to address the victim in crisis, showing emotions about the incident that occurred with victim and physically touched the client who was in the crisis(Laureate,2010).
In this case study I applied the crisis intervention model which deals with situations present such a challenge that those affected such as Sally are unable to draw on their usual coping mechanisms with the result that a crisis reaction occurs (Caplan 1964). This model is especially relevant in the mental health field, where workers are involved in assessing the service user’s perception of a crisis, help them build up coping strategies and explore or identify available support networks (Skinner 2013).
The crisis worker will explode Jills perception of the stressful situation that caused her to be in crisis and not able to deal with the stress, her stress originates loss of self-esteem, loss of control and the forced adjustment to a change in her life (Kanel 63).
These chapters taught me how important it is to reflect back what the client has told you in order to make sure you are understanding everything properly. Using the skills taught in chapter six, I can ensure that I am giving the client the best use of their time, because instead of asking useless questions or just waiting for them to continue talking, I am able to direct the focus of the session to the main problems, with the help of the client.
Every member of the team must possess three important complementary skills needed to perform his or her job which includes technical and functional, problem solving, and interpersonal skills (Katzenbach & Smith, 1993). It was before the completion of effective training program, Lawanda was assigned a stressful work. So, she did not possess adequate knowledge of necessary technical and functional skills, problem-solving, and interpersonal skills to handle the situation as she was a recent graduate and her training program was not finished at the time when she was assigned that
The communication process is not something that begins when a crisis rears its ugly head rather it is a process that takes place in preparing for a crisis before it happens. While the term crisis represents a blanket term used to describe many situations, each situation is unique, thus presenting different obstacles to overcome. However, with a well-established advanced plan in place an organization places itself in a position to overcome and work around obstacles. The development of a comprehensive crisis management plan is one achieved through effective communication where each member of the crisis management team has an advanced shared understanding of his or her role and responsibility during a time of crisis (du Pr'e, 2005).
My key learning from this course are numerous and includes a deeper understanding of the various interprofessional (IP) competencies. In the area of communication, I understand that the ability for any team to work together successfully depends on the free flow and exchange of information. Communication is the hallmark of a successful collaboration as it enhances the ability to share information necessary
In order to understand the thought process of leadership during a crisis the author states that we must first understand a conceptual model that is theoretically grounded, (Combe & Carrington, 2015). The conceptual model is divided into two elements the descriptive and prescriptive mental models, (Combe & Carrington, 2015). The descriptive mental model focuses the external changes that occurred crating the crisis. The prescriptive mental model concentrates on future actions that need to be implemented to derail the cognitive overload due to continuous external changes as the situation unfolds. The prescriptive model aligns objectives providing clarity to future implications related to crisis, (Combe & Carrington, 2015). The authors, Combe & Carrington, (2015) have noted the importance of longitudal research perspective to capture the thought processes of interaction communication and problem solving in a crisis. This type of research method is instrumental in depicting the challenges to incorporate better solutions to evolving situations. Sense making in a crisis defines these issues to ascertain the complexity and provide meaning to the event, (Combe & Carrington, 2015). Sense making entails filtering excessive data to identify the areas of importance. This perspective provides a means of taking a negative that being disruptive and changing it to a positive or opportunity for improvement.
What do you expect to learn from this course that will help you develop in the areas you’ve identified?
Taking the above mentioned guidelines into consideration it is also important that learners need to be provided with coping skills before a crisis occurs. Such skill may include: