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I remember it being extremely cold. The wind was starting to pick up, feeling like cold needles poking my face and ears as I quickly walked towards the building. My shift at Harris Teeter did not start for another five minutes, but the wind was painful to feel against my skin, so I hurried inside. As soon as I stepped through the doors, the warm, dry air hit my face. After I dropped my keys and purse off in the break room, I headed to the front desk to clock in. The lady at customer service, Laura, told me which register I would be working at today, so I went to register three like she said and signed onto the register. As the shift went on, my day started to get worse and worse. Customers had been cranky and snobby with me all day. The worst …show more content…
“Ma’am, I can promise that I put in the right amount, see.”, I turned the register’s monitor towards her so she could she the amount I typed in to charge on the card. “Whatever. Just call the manager so he or she can fix this ridiculous mistake.” She huffed as she crossed her arms and rolled her eyes. So, I called the manager over because I did not want to upset the woman anymore than I already had done. The manager, Jordy, came over to the registers and asked me what the problem was. I explained the situation to him, as he stood there, nodding his head like he understood what was going on. Jordy turned to the woman after I was done talking and explained to her that her card was not overcharged and that maybe there was just a problem with her bank. The lady was still upset after being told the same thing twice and she ended up just throwing cash at me to pay for her groceries. Despite the fact that she was extremely rude and was not understanding at all, I kept a smile on my face and told her to have a nice day. After that, I turned back around to greet the next …show more content…
“I’m doing just fine. How are you, young lady?” He smiled as he asked. He had seen the encounter I had just had with the grumpy woman. He could probably tell it got to me a little and hurt my feelings. However, I was not going to let that bad experience ruin my mood for longer than a few seconds, because I am at work and need to be civil with the customers. “I’m doing okay, thank you.” I gave the man a small smile and started ringing up his groceries. As I did so, I had small talk with the man. We talked about the ridiculously cold weather, how he had been stationed in Alaska for three years while in the Air Force, and how I had never been there before. The man was very friendly overall and it was a nice refresher since I had been dealing with rude customers all day long. “Alright sir, have a great day.” I smiled at the man as I handed him his groceries after he had payed. “Thank you, and don’t let those cranky women ruin your day.” He jokingly winked and laughed a little as he walked
At Chipotle, a Mexican fast food restaurant, the customer approached the first station where he ordered a burrito. The first employee asked “What can I get started for you?” The customer then replied with “Andrew will get a chicken burrito.” The employee proceeded then to warm a tortilla and ask the customer what kind of rice and beans he would like. The customer responded in similar fashion, saying, “Andrew will take some brown rice and no beans.” It was then that the customer began to look at the customer with a confused look. She did not say anything, and she continued to keep creating the burrito. When the customer went to the next part of the burrito-creating process (with a new employee), he did not begin his responses with “Andrew will have” but rather stating what he wanted on the burrito (e.g. “pico, sour cream and cheese, please.”). The next employee was the cashier, responsible for ringing up the customer for his food. The cashier asked the customer if the burrito was going to be it for him. The customer responded with “That’s going to be it for Andrew today.” The cashier then acknowledged the customer and then proceeded to check the customer out. Once the checkout was completed, the customer said “Thank you,” and left the restaurant.
5 – High Apologize, put the customer at ease, tell him you are here to help him and ask him to explain his concern to find a possible solution.
During my six hour shift at Goodwill, a rather rude customer approached me. Some merchandise she had given to one of my co-workers to re-price
Scotty makes some good points here. I too have seen some people act very impolite. As a cashier in a beauty supply salon for almost a year, I have met three kinds of rude customers. The first kinds of buyers are the people who just care about their benefits and are never concerned about others’ thinking. A woman came to my beauty store to ask for something free because she spent over three hundred dollars. But I explained that we were whole sale, and all the prices here were already cheaper than other stores. However, she still kept asking for some stuffs free of charge. Seeing I was busy with another customer, she replied, “You’re so cheap.” Then she left. Other kinds of customers are quick-tempered people. For example, once I answered the phone, a guy was yelling at me without saying any greeting. “Where’s my stuff? Why didn’t you send it to me? I really need it for today” he questioned me with a “heavy” tongue. After asking him to recheck his order patiently, he found out that he forgot to order it.
One of the employees greeted me with a smile and asked how I was doing. Instead of just smiling back and saying I fine, I gave her a thumbs up and nodded my head in exaggerated movement. She responded by giving me a shocked look and then awkwardly smiling until i left. Inside Macy’s, i was looking at homecoming dresses and needed a fitting room. I snuck up behind another employee and asked very loudly where the fitting rooms were. SHe jumped a little and then turned around. I think she thought i was deaf because she pointed in the direction of the fitting rooms and kept loudly repeat that they were in the corner over where she was pointing. At the outlets I went to Nike and the employee greeted me by asking how my day was and I went up to him and patted him on the back, while telling him i had a good day. He didn’t respond to this, instead he kept smiling normally and greeting the people behind me. As i walking to another store, a lady standing outside said hello and I stopped and stuck my hand out. I have her a handshake and without staying anything, i left. She looked a bit confused when i left. For my last awkward greeting, I went to American Eagle and i was looking at some jeans. There was a lady and her daughter standing beside me and without looking at them, I said hello and asked them how their day was. They both looked at each other and the mom said they were doing good. Then they
The Creature That Opened My Eyes Sympathy, anger, hate, and empathy, these are just a few of the emotions that came over me while getting to know and trying to understand the creature created by victor frankenstein in Mary Shelley’s Frankenstein. For the first time I became completely enthralled in a novel and learned to appreciate literature not only for the great stories they tell but also for the affect it could have on someones life as cliché as that might sound, if that weren’t enough it also gave me a greater appreciation and understanding of the idiom “never judge a book by its cover.” As a pimply faced, insecure, loner, and at most times self absorbed sophomore in high school I was never one to put anytime or focus when it came time
I asked her who could I call to complain on her and she said something, all I understood was her saying, tell them you are in a
On July 6th,2017 around 7:45 pm customers came in (3 woman)-and Jack and myself started flipping rugs for them to look at. when we got about 8 rugs to the bottom they pikd the rug they wanted..At that point jack got very irritated that they weren't for sure if that was the rug they were going to choose and he continued to pace and started to get angry, then the customers were talking about a rug in the smaller pile jack again being irritated and upset to the point the customers could tell that jack didn't want to pull the other rug they kinda walk off to browse around and Jack stated he's going to go up front and get hold tag because he's not pulling that f..... Rug tonight it's too late. The customers return and decide she wanted the rug
For my experience on when I felt I was not listened to as a customer I decided to write about the time I had to exchange ink for my printer at walmart. For my birthday my brother bought me ink for my printer but he bought the wrong ink number. I decided to call walmart and explain that I didn't have a receipt for the ink but I just wanted to exchange it for the right ink number. They told me it would be okay to exchange the product as long as it was not opened.
The ladies at the deli saw me as I waited, then called for assistance and within 5 seconds an associate was there to assist me. The store had just received a delivery truck and a majority of the associates were busy unloading it for the store. She kindly asked how she may help, rung up the stamps, handed the receipt and in a friendly and polite tone, wished me a nice day. She also had a coat on and I could not see her name
She gets a passive aggressive tone and says, " Well it should've been done". I apologize and then she calls one of my managers over and starts saying how bad this place is and how we are lazy slackers. At this point customers were coming up to me and saying this needs to stop she is over reacting. (3 sentences 57 words)
The manager would simply speak to the ‘Tuder, suggesting them to get through the rest of their shift and lighten up. Aware of the complaint, the ‘Tuder will think of the customer as a “snitch” and will more than likely exert their attitude sneakily now. For example, they may roll their eyes at the customer’s requests, purposely take their time to check back and see if their customer needs anything, and they may even spit in the customer’s refills! There isn’t much that you can do to cure a ‘Tuder besides hitting them where it hurts, their pockets. As a customer, they are now left to kill the ‘Tuder with kindness and stick it to them.
I believe that both parties would have felt quite offended as they are higher up the managerial ladder than me and it might have made them look weak in front of other members of staff. What I was able to do was when they came to me privately was offer them a space to sit and discuss their feelings about the incident without offering an opinion or any judgement on what had occurred. I am glad that they trusted (perhaps somehow sensing the growing empathy within) me enough to know that I would provide that for them and that it would be confidential. I believe that this speaks to perhaps my growing use of the three core conditions especially openness, sincerity and
The young girl didn't even bother to hold the door open for the lady. Instead, she just opened the door while and looked at the older lady and just kept walking while letting the door shut. Knowing me and the kind of respect I have and was raised with, I ran over and opened it for her. She kindly said smiled from ear to ear and said “Thank You” and I smiled back and said “Of course.” Another example when I witnessed rudeness was when an individual gave a teen a gift for that contained money for her birthday. The individual was on a tight budget because they had just cut her hours at her job and thats all she had to give her which in my mind was more then enough. Rather then saying thank you, she decided to say “This is all I got?” After I heard her say this, I got an aggervated gut feeling in my stomach saying to myself. “How can someone be so rude when they know that they are going through financial troubles?” Although it was $40.00, she wasn't thankful for the gift at all and it was
At my current job I have had many experiences with problems caused by a complete lack of communication. I work as a cashier for The Home Depot and a customer decided to order $3000 worth of flooring products. The policy is for a specialist to place the order, the customer then pays for the order, the associates load up the products onto a cart, and finally the products are either delivered to the person at a location of their choosing or