Research Paper On Walmart

526 Words2 Pages

For my experience on when I felt I was not listened to as a customer I decided to write about the time I had to exchange ink for my printer at walmart. For my birthday my brother bought me ink for my printer but he bought the wrong ink number. I decided to call walmart and explain that I didn't have a receipt for the ink but I just wanted to exchange it for the right ink number. They told me it would be okay to exchange the product as long as it was not opened. Knowing they would be able to exchange it, I was on my way. When I got to the customer service line right away I noticed the cashier lady seemed to be in a bad mood, so I just told her right away and clearly that I was here for an exchange, right away she asked for the receipt. I told her I didn't have it and she got really upset and kept insisting to give it to her, she didn't let me explain that the reason why I didn't have it was because it was a gift. I was able to finally get a word in and I explained that I called earlier and they told me they would be able to do the exchange it. The lady rolled her eyes and told me “Oh well I was not on the phone with you so I can't do anything.” I was surprised with her answer, I almost started to cry so I just walked away and decided to try a different Walmart. …show more content…

The first lady had poor listening skills and according to page 42 in the book “poor listening is the number 1 communication problem.” Some action tips the first lady could of used are both number 4 and 5. Action tip number 4 says to be “Patient and Defer Disagreement.” The lady just had to wait and listen to the whole explanation. Action tip number 5 says “Listen for more than the facts.” The lady could of used this tip on hearing me out on why I didn't have the receipt and she could of just understood what my problem

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