For my experience on when I felt I was not listened to as a customer I decided to write about the time I had to exchange ink for my printer at walmart. For my birthday my brother bought me ink for my printer but he bought the wrong ink number. I decided to call walmart and explain that I didn't have a receipt for the ink but I just wanted to exchange it for the right ink number. They told me it would be okay to exchange the product as long as it was not opened. Knowing they would be able to exchange it, I was on my way. When I got to the customer service line right away I noticed the cashier lady seemed to be in a bad mood, so I just told her right away and clearly that I was here for an exchange, right away she asked for the receipt. I told her I didn't have it and she got really upset and kept insisting to give it to her, she didn't let me explain that the reason why I didn't have it was because it was a gift. I was able to finally get a word in and I explained that I called earlier and they told me they would be able to do the exchange it. The lady rolled her eyes and told me “Oh well I was not on the phone with you so I can't do anything.” I was surprised with her answer, I almost started to cry so I just walked away and decided to try a different Walmart. …show more content…
The first lady had poor listening skills and according to page 42 in the book “poor listening is the number 1 communication problem.” Some action tips the first lady could of used are both number 4 and 5. Action tip number 4 says to be “Patient and Defer Disagreement.” The lady just had to wait and listen to the whole explanation. Action tip number 5 says “Listen for more than the facts.” The lady could of used this tip on hearing me out on why I didn't have the receipt and she could of just understood what my problem
This case arose when I went out of town on my first business trip. I have been a sales trainee for the last six weeks, and my supervisor felt it was time to send me out. I was lucky enough to get sent with the number one sales rep for the company, Vince Collier. I was excited because I knew that if I was going to learn the best ways to make a sale, it would be with Vince.
5 – High Apologize, put the customer at ease, tell him you are here to help him and ask him to explain his concern to find a possible solution.
The first Walmart was opened in Rogers, Arkansas in the year 1962 by a 44-year-old man by the name of Sam Walton. When he first envisioned Walmart, Walton believed that a successful business could be built around offering lower prices and great service. Despite his retail rivals laughing at his supposedly unsustainable business model, the company became hugely successful, and its success exceeded even Walton's expectations. The company went public in 1970, and the proceeds financed a steady expansion of the business. Today, Walmart is the largest retailer in the world, as it has 8,500 stores spread across 15 countries and annual revenues of $400 billion dollars. Moreover, Walmart is the
The subject, later identified as Jaime Marie Covine-Morrison, stated that she intended to purchase the merchandise with $800 in cash. However, Covine-Morrison then advised me that she "dropped the cash" in the store somewhere. Covine-Morrison could not explain why she was
Costco is one of the good companies in the USA. The company has quality products that function in four different department's food, health care, employee discount cost, and some types of delivery services. The company actually sells fewer kinds of products than Wal-Mart, Giant and others, however, this means that they can keep their costs down this way. They are also able to keep costs down by charging customers a yearly fee, which allows Costco to have more brand loyalty because of this. So, Costco is a good option because it has provided better services for many years.
In April 2008, Richard and Michelle McCaulley went to Nebraska Furniture Mart, Inc. (NFM) to buy some furniture. The items selected were to be special ordered by NFM and the total price was quoted at $10,770.70 through the phone by a sales associate. The McCaulleys accepted the price and paid a deposit of $3,500 by credit card. However, no documents were signed to finalize the deal and the salesperson did not mention any additional terms of conditions regarding pricing errors. Later, the McCaulleys received an invoice of $13,240.70 for an order on May 6th 2008. Michelle called NFM to complain and was sent a revised invoice of $10,840.70 which was still more expensive, but she accepted it.
Walmart is a big retail store which offers a number of items to customers. It offers place utility as it is opened at a number of locations in Vancouver. A handful of people think that due to the growth of Walmart in surrey, the community of surrey is losing its distinctive character. But I am strongly disagreeing with the statement. In this essay, I will discuss the pros and cons of the growth of Walmart and its impact on the
Is Wal-Mart a More Positive or Negative Force in America? Wal-Mart is a chain of stores. It operates in a very vast market. This company comes with both advantages and disadvantages. It has changed the relationship between big-box retailers and manufacturers.
...o order the Peanut Butter Perversion; because my waiter was so good at persuading she managed to talk me into buying something else. She said "Actually the Peanut Butter Perversion is good, but I recommend the Red Velvet Cheesecake. Our chef's cheesecakes are handmade and are a 12 hour baking process. And personally since I am from New York I've tried a bunch of these, but this one is the best." Feeling Overwhelmed I said "Ok can you cancel my other order and put this one?" Her language was so powerful it made me change my choice (which is hard to do) and order what she told me.
I was wondering why there was an issue onto why there was an issue. The sales rep told us that everything was all set, what was wrong? According the email, “Two orders from your recent Verizon Wireless purchase has been cancelled due to an outstanding balance. Please call 1-800-OHM-YGOD to resolve any issues.” While checking the shipping email, I was curious to see which phone got shipped out. To my surprise it was my phone, so I was honestly excited for this. Walking downstairs I relayed the information to my mother and father who were honestly not happy about this. But was told that they would wait to see if the shipment would come in to see my phone got
Whether it's a brand new 59” LCD widescreen television or merely a pack of gum, each purchase you make from a Walmart store inadvertently results in a higher price paid; both within your community as well as the greater world around you. Relying entirely upon you-the ever consuming scavenger – to fuel the bustling utopia of the manufacturing industry, exists Walmart. More importantly, Walmart relies upon the oblivion towards matters outside of our own lives that we as society generally project. However, by looking past our own greed in a world full of price cuts and sales, we can expose Walmart for what it truly is; an entirely corrupt corporation feeding off of countries' vulnerabilities and reaping the benefits.
First, when shopping, a big factor that will impact a customer 's experience is the customer service. Whether it’s from a simple “hello”, or an employee going out
How does managerial planning for Project Impact take place at different levels within the organization?
In the United States and all over the world, the entry and operations of big retailers like Wal-Mart into a small town sparks great controversy within the community. The fact that people contemplate on the fact that the policies and actions of Wal-Mart are destructive to a small town’s economy is not new. Most small town’s economies are run by subsistence and self-reliant traders. With time, the traders embrace the division of labor and specialization of skills in accordance with the trade, production and manufacturing needs of the community. In such a market, a simple move like a decision by the producers to sell directly to the consumers may spark
At this time she was unable to tell me what was inside the contents of their package. I gave her a business card with the case