Communication In Business Communication

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Recommended: Introduction to business communication

Business communication is used to manage relationships, promote products or services, and discuss operations and procedures within a business. Communication is a fragile piece within a puzzle that a business must nurture in order to be successful. Businesses will be faced with adversity throughout their existence, and it is how they handle their operations and reputation throughout a crisis that will ultimately determine whether they last. A crisis management plan will help a business to assess a situation, develop a plan of action, and put a plan in to motion. The following information will explain how to address a subordinate during a crisis situation and how to communicate and manage a situation correctly. Addressing employees correctly …show more content…

Anyone in this situation would want to scream and yell at their employee, but doing this does not fix the problem. There will be time after the situation is resolved to communicate with the employee about their actions and decisions. The district manager must manage the situation carefully and be sure not to get involved emotionally. When addressing the theatre manager, he needs to be sympathetic to the situation and firm in his demeanor. The first step is to acknowledge that the employee mismanaged the situation and express the importance of resolving it quickly. The flow of communication from the district manager to the theatre manager is referred to as downward communication. Downward communication is a type of communication that flows from top to bottom or from executive to subordinate (Lehman, DuFrene, & Walker, 2016). This level of communication is called interpersonal communication. Interpersonal communication is communication between two coworkers, usually a supervisor and a subordinate communicating to accomplish work oriented tasks (Lehman, et al., 2016). The …show more content…

Because the district manager is out of town and the situation at the movie theatre requires immediate action, the best channel would be oral communication. Since the district manager must take action immediately and cannot return to the theatre, the best available communication medium would be the telephone. The telephone allows for an immediate response and is good for discussing bad news. Until the district manager is able to get back and manage the situation at the theatre, the best available channel and medium is oral communication and the telephone. If I was the district manager and I just found out about one of my movie theatres being infested with bed bugs, I would contact the theatre manager immediately. First, I would ask the theatre manager about the situation at the theatre and how many complaints were received. We would discuss and assess the complete situation and what led up to it. After we have assessed the situation, I would discuss the options we have and we would determine the best course of action. Once I have an understanding of the situation, I would have the theatre closed until the situation is resolved. After closing down the theatre, we would discuss the plan thoroughly and make sure that it is the theatres best option. Once we have gone over the plan, we would go over how the theatre manager is going to implement the plan and delegate authority. After our

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