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Essay on leadership analysis
5 theories of nonverbal communication
Managerial skills
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Analysis of a Leader Brian Mack Jaichand Sewkarran MAN 5147 Leadership Skills for Managers August 16, 2015 Leadership is not a position but an action that is undertaken by an individual. Leadership is not just about giving orders, yet it is the action of serving others. According to Robert Townsend, “A leader is not an administrator who loves to run others, but someone who carries water for his people so that they can get on with their jobs” (2013). A good leader will support his or hers employees because a leader is not judged on their own actions, but they are judge on the success of those that they support. In the modern era, we look at business leaders in the same way that historians view military commanders or kings of the past. …show more content…
Currently, there are more than 1,800 Chick-fil-A restaurants operating in 40 states and Washington, D.C. Remarkably, Cathy led Chick-fil-A on an unparalleled record of 47 consecutive years of annual sales increases. S. Truett success comes from his ability to listen to his customers and his ability to effectively communicate his vision for his company to his …show more content…
One might recall a popular saying of do as I say, not as I do, this phase may not be spoken by some but their actions communicate something differently. According to Stacey Hanke, contrary to popular belief and what is teach in many communication courses, nonverbal behavior is vital for creating and managing relationships (2009). Nonverbal behavior is the same as Nonverbal communication. Nonverbal behavior can also influence the actions of others, S. Truett demonstrated that nonverbal communication is just as important or even more important when compared to verbal communication. This is not to say that verbal communication is not necessary to be an effective leader, but verbal communication needs to be supported by Nonverbal actions. S. Truett contributed millions to charities but it might be his lasting influence that might be his greatest achievement. In 2009, Dan Cathy, the son of S. Truett, contacted John Rivers, a struggling restaurant owner in the Orlando, Florida area concerning assisting John with improving the operation of his restaurant. Dan do not ask for anything in return and the call was unsolicited by John. John was able to turn his struggling restaurant into a fast growing and popular BBQ restaurant chain called 4
Chick-fil-A’s system is closely aligned with the TQM system because their primary concerns are quality in products and services, customer satisfaction and overall dining experience, and employee loyalty. Top -management focuses on the long-term rather than the short term results, which is one of the reasons they promote Chick-fil-A by giving away free meals. Dan Cathy the president of Chick-fil-A, Inc. said, “While others might think giving away so much is a shortsighted waste of money, we understand the return that will come from that investment” (Cathy, 2009). Customers will come for the free products and enjoy the experience so much; they will return and tell their friends and family. Chick-fil-A puts quality first in every aspect of the company. For example, Floor maintenance is very important at Chick-fil-A. It is the third largest
According to Chick-Fil-A’s website the process to own a franchise is lengthy and rigorous. Chick-fil-A: Franchise Application Information. (n.d.) “At Chick-fil-A, we believe that our success in a community is tied directly to the caliber of the individual fra...
He first focused on recruiting for the culture and how it is important for Chick-fil-A to select not only the best talent, but the best fit for the company. Chick-fil-A processes their selection based off of three C’s: character, competency, and chemistry. Kruse then focuses on how Chick-fil-A nurtures the talent that they have selected by telling them the truth when it comes to performance, expectations, and other things of that sort. The final point is about how Chick-fil-A engages their guests in their unique culture. Kruse (2015) states that Chick-fil-A wants customers and any guest that walks through the restaurant’s doors to be “treated with honor, dignity, and
Overall, it seems as though Chick-fil-A there are several main reasons that Chick-fil-A seems to continue to thrive and be successful. One reason has to do with how much the company makes their brand known and supports their brand. Another reason is that the company solely focuses on the product of chicken related products. Lastly, it seems as though Chick-fil-A’s community involvement keeps people coming back to eat and support Chick-fil-A overall. It will be interesting to see what journey
Truett Cathy not only presides over one of the fastest-growing restaurant chains known as Chick-fil-A in America, but he’s also a dedicated husband, father, and grandfather. It is evident that through WinShape Centre Foundation, WinShape Homes, and Camp WinShape he has always had a special place in his heart for young people. He has been a role model to many thirteen-year olds boys he has taught in Sunday school. Through the years Truett and his wife Jeannette have been surrogate parents and big brother and sister to many. He has helped many young people to prepare themselves for leadership in the world. Truett Cathy has been an inspiration to many people he has touched.
In 2012, Dan Cathy, President and COO of Chick-Fil-A, expressed his opinion on the issue publically, emphasizing his family values and therefore biblical values. When Cathy made his statements regarding
According to chickfila.com, for more than 40 years Chick-fil-A has been taking pleasure in serving customers and in that time, Chick-fil-A has become one of the largest privately owned restaurant chains in the nation. (chickfila.com) Lets find out why Chick-Fil-A is so successful. Back in 1946, an enterprising young Georgia restaurateur named Truett Cathy started serving food in a tiny restaurant called the Dwarf Grill in Hapeville, Georgia, south of downtown Atlanta. (chickfila.com) In 1963, he conceived what he determined was a simple idea: make and market a mouth-watering chicken sandwich. (chickfila.com) The simple idea has taken off into the economy. Truett opened his first Chick-fil-A Restaurant at Greenbriar Mall in Atlanta. That is where he served his perfected Chick-fil-A chicken sandwich, intentionally creating it from the finest quality ingredients, including whole breast of chicken and low-fat peanut oil. From its modest beginnings in the tiny south Atlanta eatery more than 60 years ago, Chick-fil-A has grow...
...ew from Chick-fil-A founder Truett Cathy's desire to "shape winners" by helping young people succeed in life. Today, the foundation provides several programs focused on creating strong youth through leadership programs and supporting families and enriching marriages (O'Connor).
Each organization big or small has its own values, ways of doing things and assumption that it operates in. The principles and ethics that exist in each of these companies are the baseline through which the company operates its affairs. This is what can be called as that organization’s culture. The culture in existence has an impact on the productivity, effectiveness and efficiency (Keyton, 2011). The basis of setting the most appropriate culture of a company is not only to move or increase the profitability but also to make the stakeholders happy and satisfied. One aspect of that is the employee or the human resource the firm who put their expertise in the firm and add a bit of creativity and innovativeness to move the products. Chick-Fil-A operates in a competitive industry thus it requires all the stakeholders.
The fast food restaurant industry, which includes quick-service and fast-casual restaurants, is highly segmented with the top 50 companies accounting for only 25% of the industry’s sales. The $120 billion industry includes over 200,000 restaurants with 50% of those specializing in hamburger entrees. (hoovers.com 2008) The major competitors in the industry include McDonald’s, Burger King, Taco Bell, Subway, and KFC – Chick-fil-A’s major competitor in chicken sales. Chick-fil-A’s unique position in the market, specializing in chicken-based entrées, has lead to a competitive advantage which the company has been able to capitalize on. Recently, many competitors have added chicken entrees in order to compete in the market segment. Through marketing strategies and company initiatives, Chick-fil-A has tried to stay distant from competitors, offering a fresh alternative to the ordinary fast food restaurant.
Leadership at times can be a complex topic to delve into and may appear to be a simple and graspable concept for a certain few. Leadership skills are not simply acquired through position, seniority, pay scale, or the amount of titles an individual holds but is a characteristic acquired or is an innate trait for the fortunate few who possess it. Leadership can be misconstrued with management; a manager “manages” the daily operations of a company’s work while a leader envisions, influences, and empowers the individuals around them.
The biggest downfall of Chick-fil-A is the fact that on Sundays they are never open. Chick-fil-A is family owned restaurant built on Christian beliefs that discontinues all business operations on Sundays. Others suggests that the fact that Chick-fil-A reserves a day out of the week for religious purposes over the temptations of monetary value is rare in the food industry and therefore is highly respected. Chick-fil-A has maintained its moral values that people have learned to appreciate, even though some groups boycott the practice. Chick-fil-A continues to dominate sales beyond other fast-food restaurants even while only operating 6 days a week. Chick-fil-A chicken is so great tasting that they have had record breaking sales. According to Business Insider, Peterson H. argued that “The fried chicken chain generates more revenue per restaurant than any other fast food chain in the US,” (Peterson, 2015). Chick-fil-A food chain has even surpassed the sales of KFC and
Truett Cathy was a devout Southern Baptist; his religious beliefs had a major impact on the company. Chick Fil A’s corporate purpose is “To glorify God by being a Faithful Steward of
Troy first owned a small diner called the Cottage Café. The income he received was barely enough to make a living for himself and his family. Troy sold the Cottage Café and bought a bigger restaurant. His next business, the Panful of Chicken, was so successful that he tried opening more. Unfortunately, fried chicken didn't do well in early 1950s Oklahoma and Troy closed his Panful of Chicken restaurant.
Many people associate leadership with a specific job title or form of power within an organization. However, through personal experience, I have concluded that leadership can come in many forms and position as well as from multiple sources of roles and job titles both with and without power. Based on the definition of leadership, anyone can be considered a leader as long as they have the ability to influence people to achieve a particular result or goal which benefits the organization or group as a whole. Individuals with a secure sense of self and understanding, acceptance of diversity within an organization tend to be the strongest leaders that not only make others want to follow, but they also encourage other leaders to gravitate to their