Bsbdr501 Task 1

Bagavathi Ghanesan

BSBLDR501 Task 1

Identify Own Emotional Strengths and Weakness

Emotional intelligence is a new way of thinking about success in life and especially in leadership. Emotional intelligence (EQ) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. Emotional intelligence impacts many different aspects in daily life, such as the way we behave and the way we interact with others. The benefits of higher emotional intelligence are it easier to form and maintain interpersonal relationships and to fit in to group situation. And it’s also better of understanding their own physiological state which can include managing stress effectively and being less likely to suffer from depression.

In term of my own emotional intelligence, i have some strength as well as some weakness. I am very confident and assertive in whatever i do. I have been able to leverage customer service by converting unhappy customers to loyal customers by understanding their problems, educating them, giving them

confidence and being able to solve their problems. Poor time managements are my weakness. Too many missed deadlines task and a lot of work on pending its causes me over stress.

One of the instance which i felt stressed is work overloaded. As a store manager i have to list down the empty stocks and do ordering. Once i received the stocks check according the list it may reduce inventory shortage. Those are take too long to process. So i develop an active plan to minimise the stress by dividing the job with my staff. My night shift staff will list up all the empty stocks so it will easy for do ordering in next day morning. In other hand staff asking for last minute holiday or take day off without knowing. It’s may cause insufficient staff need to ring any other available staff or I have to stand counter so some of my task will pending. To avoid this kind of stress i have to set the rules around how employees should request their holidays, and this often includes a notice period that staff should stick to when they want to ask for holidays. For those unknowing take day off will give verbal warning. I too becoming aware of the signs of this kind stress. Furthermore, the over stress by area manager (AM). Getting scold by AM if monthly store target sales decline. The sales will drop by some issues example falling prices of the product, decrease of customer number it mostly occurs in public holiday months and etc. Advertise and tell about the holiday promotion to regular customers. It may stable customer count and give more sales.

Some triggers are situational and social.

Having emotional triggers which cause to behave in a negative way. My AM being asked to bring stocks from another store. And sometime i thinking error like personally believe AM always expects me to be the one to work overtime and never asks anybody else. At this stage I keep a journal to record of my thoughts, feelings, emotions and the situation where in when the behavior took place. Make time to breath and take rest until I calm down.

Encourage others to develop their own emotional intelligence to build productive relationships and maximize workplace outcomes. Being a true friend to staff who point their mistake and help to remove. Example if one of the staff did mistake in customer bill payment and don’t know how to settle it as a manager can explain what the mistake he did and how to settle

down.

Improve an emotion intelligence by reduce the negative emotions. When i feel adversely about someone’s behavior, avoid jumping to a negative conclusion right away. Instead, come up with multiple ways of viewing the situation before reacting. As I said before when my AM expects me to be the one work all the time its mean I work very well and better than others. Also the ability to stay cool and manage stress. If i depressed I take time to relax or divert my mind to do other interesting activities for certain time. It will help to decrease my stress. The last the ability to stay proactive. When you feel angry and upset with someone, before you say something you might later regret, take a deep breath and count slowly to ten. Example although i’m very angry because of staff work performance i have to maintain my patience level and explain what are their job task or description. It may help to maintain a good communication level between staff and managers.

Reflecting back on the knowledge i have gained from studying emotional intelligence, I have discovered what i need to do to improve my self-awareness and better manage my emotions. This will help me in succeeding in a leadership position, as i will be able to better understand others as a result of becoming more in touch with my own emotions. I will learn from experience and gain knowledge through interacting with others. I am now more aware of the importance of emotional intelligence and how it is more applicable to leadership and success than IQ.