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The background of IBM
The background of IBM
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IBM Case Study
Critical Facts
• Founded in 1911 through the merger of several companies under the name Computing-Tabulating-Recording Company (IBM, n.d.)
• Renamed Internation Business Machines in 1924 to align its name with its business market (IBM, n.d.)
• Introduced FORTRAN, the world’s first programming language standard, in 1957(IBM, n.d.)
• 1959 IBM creates the program “SPEAK UP!” to encourage communication between employees and management (IBM, n.d.)
• Created the web based technical resource DeveloperWorks in 2000 (Pearlson & Saunders, 2013)
• DeveloperWorks provides articles, demos, podcasts, and tutorials to both IBM employees, customers and other developers for free (Pearlson & Saunders, 2013)
• Social networking functionality was added to DeveloperWorks with My DeveloperWorks (using IBM Connections) in 2009 (Pearlson & Saunders, 2013)
• IBM Connections is a professional social networking solution created in 2007 to allow organizations to create “dynamic networks of coworkers, partners, and customers (IBM, n.d.)
Analysis
In order for a business to be as successful over a long period of time, it needs to be adaptable and have a relationship centric approach to its business. From the introduction of FORTRAN allowed IBM and its customers to develop in a common language that could be shared and understood easily. I believe that it is this spirit that has led to the creation and use of DeveloperWorks.
DeveloperWorks social networking provides several key benefits. Allowing both IBM employees and customers to interact in a common location allows them to crowd source issues. Customer’s difficulties with a particular software could be addressed by IBM’s staff and fellow customers. Or a developer in IBM could use ...
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...e feedback and conduct performance reviews.) An employee with excellent support skills that is personable is free marketing for IBM. With the recent struggles IBM has that caused them to miss their first quarter estimates in 2013 (O'Toole, 2013), IBM needs to be watchful that it doesn’t get complacent and make the same mistakes Microsoft has by ignoring their customers. Creating a process in which customers can have a direct impact on software upgrades/projects, either via IBM developers reporting popular requests in an IS and aggregating the data or via an automated tool that collects the data for the IS will help IBM stay profitable by providing services and solutions its customers need but IBM may not have considered. Displaying requests, their popularity, and whether the change is being implemented on DeveloperWorks would also help with customer brand loyalty.
Hewlett Packard (HP) is a company founded in 1939 by William Hewlett and David Packard. It manufactures a variety of products and operates in over 50 countries worldwide. The products manufactured are grouped partially by function. One such group is the peripherals group which includes products such as printers, plotters, magnetic discs, tape drives and network products.
Dave Packard and Bill Hewlett were attending Stanford University near Palo Alto, California in the early to late 1930s and both majored in electrical engineering. After they both graduated, they decided to put their minds together and manufacture electronics. Their first product that was developed was the “resistance-capacitance audio oscillator” in 1938, which was used to check sound equipment for Walt Disney Studios. Once their first product hit the market, they decided to start the company Hewlett-Packard or HP in Dave Packard's garage with an introductory capital investment of $538 United States dollars. But before the company was called “Hewlett-Packard”, both Dave and Bill tossed coinage into the air to decide who got their name first in the organization. Dave Packard won, but decided for the name to be the “Hewlett-Packard Company” anyways. Hewlett-Packard opened their company to the world on November ...
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Spokane Industries has contracted Franklin Electronics for an 18 month product development contract. Franklin Electronics is new to using project management methodologies and has not been exposed to earned value management methodologies. Even though Franklin and Spokane have worked together in the past, they have mainly used fixed-price contracts with little to no stipulations. For this project, Spokane Industries is requiring Franklin Electronics to use formalized project management methodologies, earned value cost schedules, and schedules for reports and meetings. Since Franklin Electronics had no experience with earned value management, the cost accounting group was trained in the methodology in order to bid for the project.
International Business Machines Corporation (IBM) is a US based IT Company engaged in the production and sale of computer hardware and software. It offers infrastructure services, hosting services, and consulting services. The company’s product line includes servers and systems, software, disk systems, hard drives/micro drives, network attached storage, semiconductors, printing paper and toner, blade center workstation and accessories. It also offers a wide portfolio of IT services including consulting, application services, outsourcing, training, small and medium business services, and related services. The company operates its business in five segments namely, Global Technology Services (GTS), Global Business Services (GBS), Software segment, Systems and Technology segment, and Global Financing segment. The company is headquartered in Armonk, New York, the US.
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When social networking was first developed it was meant for people across the world to be able to connect to one another. Now, social networking is used for way more than people just communicating to each other. Social networking has transformed to revenue for several companies in terms of advertising, selling, and even distributing their products. Social networking has now even impacted the way some companies hire employees. There has been research tha...
The Information Technology and Software Development career was the fastest growing career field in America during 2011 (CNN Money, 2012). Every day we find new innovations and discoveries flooding our lives. The world constantly struggles to move at a faster pace while at the same time improving efficiency. This urge to develop the ne...
The use of social networking has both its advantages and disadvantages. One advantage is “an Internet social network can help you connect with other people who share your interest, and find resources to ga...
“Social software is the integration of communication and collaboration technologies that allow people to meet, interact and share ideas, artefacts and interests with each other.( Aelita,1)” Social software technologies include email, wikis, blogs, and knowledge sharing functions such as collaborative editing and document management. Some social tools also integrate real-time features, including instant messaging and web conferencing with voice and video. (See Table 1)
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