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Why listening is important for communication
Why listening is important for communication
Challenges of non verbal communication
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INTRODUCTION LISTENING plays an important role for an effective communication. The ability to listen well is quite as important as the ability to speak well. In communication, however good a transmitter is, it becomes effective only in partnership with a good listener. It is obvious that unless someone listens, any effort to communicate will be lost. After all, communication involves the negotiation of mutual meanings, which requires two parties.
Listening requires hard work as it involves concentration. It takes energy to concentrate on listening to what is being said, to concentrate on understanding what has been heard, and to make an objective evaluation of what has been understood. Lack of listening skill is primarily responsible for many
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This first rule is very obvious, but frequently forgotten. If you don’t look at person while they are speaking, you give them the impression that you don’t care what they say. In essence, it appears as though you don’t even care about them.
• Don’t interrupt.
Let the person speak uninterrupted. The art of listening requires halting of ideas and thoughts come to mind and let the other person say everything they want to say. Sometimes we need someone to talk to, not someone who gives their own ideas and opinions. The goal is to shine the spotlight on them, not on you.
• Practice “Active listening”
The art of listening is not about staying quiet 100% of the time, it’s about asking questions. These questions are for clarifications or for further explanation so that you can fully understand what the speaker is telling you. For example: questions like these are brilliant: “Are you saying that _______”, “What I heard you say was ______”, “Did you mean that _______”.
• Show you understand
Another great way to show that you understand what the person is telling to “nod”. You can also make noises to show that you are in tune with what person is saying such as “yes”, “hmm”, “okay”, “yeah”. It gives confident to other person that you are interested in
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Make your goal to be open-minded. After all who wants to open up to a narrow minded person? Don’t make perceptions towards a person if someone is telling you something.
• Listen to non-verbal communication.
About 65-70% communication is non-verbal. That’s a lot! In order to know whether to encourage the speaker, to open yourself more, or to be more supportive in your approach, it’s essential to what person’s body is saying.
• Create suitable environment.
It can really be difficult to listen other person when TV is screaming, your phone is buzzing and there are thousands of car passing by. When you remove all these distractions and find a quiet place to sit down and listen, it’s much easier to listen with an open minded and whole hearted. Once you do this, this will show care and concern towards the person and what they want to say.
• Observe Other People.
If you’re really serious about mastering the art of listening, why not observe other people? One of the best ways to become a better listener is to observe the way people interact with each other, and all the irritating and rude things they do. Create an “annoying habit” checklist, and see if you do any. If you’re brave enough, you can even ask someone you trust about what they like and dislike about the way you interact with others in
Listen even when you feel what the other person is saying isn't important; the likelihood is that it is important to them and you should give them the respect and courtesy of really listening. This also models the respect and courtesy that you would like them to display.
But are you absolutely sure you 're listening when people speak to you? If you find yourself dominating conversations, almost as if you 're holding court like a celebrity, maybe it 's time to think about walking back your output and concentrating more on the input.
Communication in all relationship can be successful when our listener get the message that we want to convey and it is not so much about what we want to say. Listening is a unique process because it involves psychological and voluntary process that goes beyond simply reacting to sounds. It includes understanding, analyzing, evaluating, and responding. As a human, we will use different listening styles, depending on our preferences and purposes. Listening styles refer to the different ways people listen and analyze the content of a conversation. Usually, these styles either have to do with the way listeners choose to receive the message or with how they analyze the message. Listening is very important because we listen in order to establish and communicate power. There are few types of listening that can be used in order to communicate effectively.
According to listening expert and researcher Dr. Ralph Nichols "The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them”. Listening as Nichols points out is both necessary and an integral aspect of the communication process and is one of the most important skills one can acquire. Although critically important in everyday and professional affairs the specific skill of effectively listening unfortunately is lacking in most people. The ability to listen effectively significantly impacts all relationships be it professional, personal or social. The prevailing issue with effective listening however is two-fold, in not truly understanding the meaning of listening and not possessing the tools required to be an effective listener.
1. Become a Good Listener: We’ve all been told to be a good listener, and assume that “listening” requires a response. But we never stop to think that the speaker may wish to talk
Listening constitutes several processes of receiving, understanding, remembering, evaluating and responding to communications. The act of listening enables learning, acquiring of information, forming and maintaining relationship, as well as influencing and posing effect on the attitude and behaviors of others. Styles of listening can be divided into four contrastive pairs; empathic-objective listening, nonjudgmental-critical listening, surface-depth listening and active-passive listening.
If you listen to the person who is speaking with you, you give them an opportunity to sort and talk things out. Even if you have been through something similar, it’s not the same experience. You can sit back and just listen to someone who really
As The Gift of Listening describes, “Opening one’s heart and listening at a deep level does not come easily and is rarely achieved simply by life experience” (Browning & Waite, 2010, p. 151) There are different aspects to being a good listener that are often difficult to achieve and lead to poor listening. One significant challenge to listening is the attention needed in order to actively listen to another person. Proper listening does not occur due to a passive process but instead it takes deliberate action and thought towards what a person in saying. Like previously stated, actively listening is achieved by sitting in a comfortable and open way and maintaining good eye contact. When a person does not exhibit these techniques good listening often does not occur. The challenge of utilizing different techniques in order to listen to others in a better way often gets blocked by barriers that make active listening unable to occur. In our society today one major barrier to listening is technology. In a casual setting, proper listening often doesn’t occur due to someone being tied to their cell phone. The millennial generation is often guilty of passively listening to others due to the mobile technology that is being used today. Many conversations occur without eye contact or full focus on what the other has to say and instead is spent staring at a
Listening and understanding what others communicate to us is the communication process needed for interpersonal effectiveness. If you listen well, you will understand the meaning of the message. If you are unfocused, you will not know most of what the other person is saying. However, there is a range of listening skills that can be learned to develop the communication effectiveness. Firstly, encouraging listening points to the listener that is willing to do more than listen. Usually it provides feedback that supports speakers to say more. Fur...
Listening is a skill that shouldn’t be taken underrated. My good listening habits came from my parents. I have adapted this listening sense after them. To further classify my listening habits I found myself to be a supportive listener. I care what the speaker has to say positive or negative, I will give them my full support without being bias at the time. I think that someone come to you knowing that you would back them up 100% in any given situations. I do that to make them comfortable opening up in front of me and I found that is effective in gaining their confidence to hear them without any inhibitions in their thought process.
Effectively listening not only helps me to understand others but has allowed me to give appropriate feedback when needed. To listen is critical because there are certain instructions a supervisor may be delivering verbally and to be a good employee to understand what is being said helps improve performance as a worker. Effective listening in the work place has also allowed me to learn how to maintain eye contact while speaking to the employer or a co-worker. In all aspects eye contact is a way to show the speaker that my attention is focused on what he or she is saying and having an understanding of the context. According Joseph A. DeVito 2012), listening effectively requires the skills to be understood and communicate effectively. We can only foster aid to others only if we apply ourselves to effective
Listening is one of the most powerful tools of communication and is a process that is used to receive, convey a meaning, and respond to both verbal and nonverbal messages. It is what we choose to do and it requires more work than speaking. Oftentimes, people simply misunderstand the difference between listening and hearing. Hearing is a passive process that takes in sounds and noises and listening is what you choose to do. This selective process includes 5 phases that can be acquired for us to become effective listeners in the future. The 5 phases are attending, understanding, remembering, critically evaluating (listening), and responding. Once the 5 different areas are understood, we will become aware of what needs to change and how we can change them. This will also allow us to improve our listening skills in the workplace, school, at home, etc.
Listening is a very important and hard skill to learn because there is a lot that goes into making a good listener. In order for us to fully understand the process of listening there are ways we need to break it down. You must be able to master these different skills in order to learn how to listen. One of the biggest things I personally do is make assumptions about what things specifically mean. I make my own judgement of an event that takes place and I put what I think the meaning behind it really is. This in return can make me not understand situations fully because I wasn 't listening in the proper way.
The first concept I used was responsive listening, responsive listening is giving your complete undivided attention, while letting the other person get a chance to speak freely and openly, while the person listening provides only small interjections and nonverbal listening cues while sometimes paraphrasing to show that you have fully been aware. I choose this concept because I felt like sometimes I dominate the conversation with my brother and I decided to just give him complete undivided attention and a chance to talk. I was picking up my brother from school, and from the start he seemed to be...
...tention to how people react to one another’s comments, guessing the relationship between the people and guessing how each feels about what is being said. This can inform individuals to better understand the use of body language when conversing with other people. It is also important to take into account individual differences. Different cultures use different non-verbal gestures. Frequently, when observing these gestures alone the observer can get the wrong impression, for instance, the listener can subconsciously cross their arms. This does not mean that they are bored or annoyed with the speaker; it can be a gesture that they are comfortable with. Viewing gestures as a whole will prevent these misunderstandings. Non-verbal gestures are not only physical, for example; the tone of voice addressing a child will be different from the way it is addressed to an adult.