The Pros And Cons Of Offshore Outsourcing

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Recommended: A practical definition of outsourcing, including pros and cons

“Present two arguments for and two arguments against a U.S. company offshoring the management of its customer relationships to technical and managerial personnel in a less-developed country.”
Offshoring or offshore outsourcing is the practice of a company or a firm hiring or contracting in utilizing the services, skills or labor of the personnel from an outsourcing service provider that specializes in the need that they are looking for such as develop systems, customer service or even write code either from a developing or under developed countries, in their efforts to lower their operational costs and improve their service efficiencies and quality of their products. The former company is called ‘the Outsourcer or the Client’ who pays the money for the services obtained and the later company is called ‘the Outsourcee’ for providing the services to the outsourcer.
Arguments For: …show more content…

Thus, the improving the efficiencies in customer relationship management operations outsourced and facilitating the better management of customer information enabling improved customer satisfaction and improving the quality of customer relationships is highly essential and critical for the firm success. Increased quality and efficiencies in customer relationship management process, services are huge benefits that companies can derive from outsourcing. Offshoring the management of customer relationships not only enable business growth but also lowers operational expenses and associated labor costs contributing towards the financial savings of the company. The biggest benefit of outsourcing is that it comes at a contracted price and a predictable cost because the outsourcer or the client can utilize the best talent and expertise in a highly specialized area of the outsourcing service provider while need not bother to carry them on the firm’s

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