The Importance Of Listening: One Of The Most Important Skills

978 Words2 Pages
bulb-icon

Recommended: Important of listening in communication

Q1 – Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. For instance: • We listen to obtain information. • We listen to understand. • We listen for enjoyment. • We listen to learn. Given all this listening we do, you would think we'd be good at it! In fact most of us are not, and research suggests that we remember between 25 percent and 50 percent of what we hear. That means that when you talk to your boss, colleagues, customers or spouse for 10 minutes, they pay attention to less than half of the conversation. This is dismal! Turn it around and it reveals that when you are receiving directions or being presented …show more content…

We often tend to make judgements before the other person finishes what they are saying. When working in groups, we are often so concerned with getting our own views across that we do not make the space to hear what others are saying. Examples include situations where you are: giving or receiving instructions; disagreeing with a colleague; discussing a problem; coaching or mentoring a new colleague; conducting an appraisal interview. Active listening means: • giving whole-hearted attention to the person speaking • demonstrating, or checking, that you have understood • not doing anything else! Reasons for using active listening are: • to avoid misunderstandings • to build relationships by giving respect to the other person • to encourage people to say more and to speak frankly • to enable people to become clearer in their own thoughts and minds Guidelines for active listening 1. Give people your attention Face them and make eye contact 2. Be ready to paraphrase or ‘play back’ what they have said 3. Use questions if you do not understand: Do not ignore things you do not understand 4. Acknowledge the other person’s feelings. Acknowledging feelings can be a way of demonstrating your understanding of the situation. 5. Encourage if the other person appears uncertain: Ask open-ended questions 6. Do not react or respond in other ways until it is clear that the other person has

Show More
Related

  • Effective Listening Skills By Dr. Stephen R. Covey

    717 Words  | 2 Pages

    "We have two ears and one mouth so that we can listen twice as much as we speak.” However, people nowadays keep interrupting the person who talking in front of them with questions and advices in which they mistakenly think that will make them an expert in communication. But, keep on listening while saying nothing and ask questions for clarify at the end is a better approach. This is called effective listening skill. According to IEEE-HKN Advanced Learning Workshop, effective listening skill is the ability to actively understand information provided by the speaker, and display interest in the topic discussed. It is very important to master this skill set because it will “fostering good self-esteem, maximizing productivity, and

    Read More

  • Importance Of Active Listening In The Workplace

    1221 Words  | 3 Pages

    Listening is how we interpret both the verbal and non-verbal messages sent by others. Active listening shows customers and employees that there is genuine concern for them and this can provide an opportunity for resolution of a problem and ease a negative situation. Here's an example of actively listening. A customer comes up to you and you can clearly see that he is upset, he mentions to you that he has been to two other stores looking for a particular product and goes into detail. (At this point you may want to nod your head to signify that you are following him). He called your store to confirm this product was in stock. He explained to the person over the phone that he was driving 30 minutes out his

    Read More

  • Active Listening

    1129 Words  | 3 Pages

    Active listening encompasses the verbal rapport between one person and another in

    Read More

  • Enhancing Language Development Through Effective Listening

    1064 Words  | 3 Pages

    Listening skill is one of the vital skill during the process of constructing and building meaning, responding to spoken or non-verbal messages. A good listening skill contributes a big aspect in the field of developing a language that consists of speaking and reading. On the other hand, a successful listening varies from different types of advantages taken by the learners of the language during the process of listening being carried on. The learning surrounding plays a crucial role in developing types of listening such as conversations, simple instructions, basic interviews and also discussion in the sub field of spoken discourse. Moreover, spoken discourse is used in daily life through technology resources like internet. The learning surrounding

    Read More

  • The Skill of Listening

    992 Words  | 2 Pages

    In life coaching, one of the most important skills a coach can have is the ability to listen. Many times it is easy to be “hearing” and forget to “listen”. In order to conduct a proper coaching session, the coach must be well versed in the techniques, skills, and obstacles in listening. Listening is not only important to the coach, but also to the client. Both parties need to have a mutual understanding and comfortable communication. By gaining a more full understanding of listening skills it enables the coach to listen and guide the client to his or her goal. The success of the client-coach relationship is dependent upon the ability the coach has to put aside their personal thoughts and fully engage in effective listening of the client.

    Read More

  • The Importance of Effective Listening Skills in the Workplace

    541 Words  | 2 Pages

    Every business consists of a variety of communication activities such as listening, speaking, questioning, gathering and participating in small work groups. The listening skill is one of the most important aspects of communication process. It helps to understand and read the other person’s message. Effective listening skills create positive workplace relationships which influence our opinions and responsiveness to one another.

    Read More

  • The Importance Of Active Listening Skills

    789 Words  | 2 Pages

    In applying the skills to a case scenario, I found it difficult to focus and use my active listening skills. I do know that in an ideal situation, I will more than likely be one on one with my client and will generally conduct the interview in a quieter atmosphere, allowing me to focus better on what the client discloses. However, with continuous practice I believe I will be able to overcome becoming distracted by background noises.

    Read More

  • Essay On Barriers To Effective Communication

    1181 Words  | 3 Pages

    Listening is a big part of communicating well with others. Take time to carefully listen to what others are saying, and also take time to observe their nonverbal communications. A good listener does not interrupt the person while their talking. they make eye contact with the person speaking. they provide the speaker with their full attention, avoid unnecessary distractions, and try to understand the other persons point of view by being empathetic.

    Read More

  • Proactiv Effective Communication

    482 Words  | 1 Pages

    If team members are well informed of the company’s direction and the team’s mission, they will feel more secure within their role. Effective listening skills prevent not only misunderstandings their role but also misunderstandings among the teams. Without the ability to listen effectively, messages are easily misunderstood. As a result, communication breaks down and the employee can easily become frustrated or irritated. Poor listening skills could cause to destroy the morale of teams or individual team

    Read More

  • Listening Is A Listening Process

    1209 Words  | 3 Pages

    Listening is often times confused with hearing, when in fact, they are very different processes. Hearing is the physical process of perceiving sound; the listening process follows this perception. Many people believe that listening comes naturally to people, but it is actually an active process of creating meaning of other’s spoken messages. It is an often overlooked element of the communication process because of the amount of effort and skill that it requires to effectively listen (Brown, 2009). Listening is a necessary business communication tool as it is an active process that generates comprehension and development of a response.

    Read More

  • Listening: The Key To Becoming A Good Listener

    1100 Words  | 3 Pages

    Listening is a great skill, but most of us lack that one. The quality of listening differentiates between an average achiever and a successful human being. On an average, women speak 20,000 words in a day and men speak 13,000 words. However, the question is how many words we listen.

    Read More

  • Essay On Listening Skills

    840 Words  | 2 Pages

    Listening is one of the most important interpersonal skill and it plays main role in business sphere. In a business world the effective communication is an important key and without the ability to listen effectively misunderstanding can occur. The ability to listen can help you to make right and meaningfulness decisions. Listening skills impact a company’s interaction with customers and businesses.

    Read More

  • The Importance Of Listening In The Modern Society

    1058 Words  | 3 Pages

    What is literacy, and who establishes it? In recent times, definitions of literacy were strictly centered around reading and writing, but nowadays these definitions are no longer sufficient and accurate in the modern society. Literacy is inevitably a combination of both cultural and communicative practices shared between people, particularly of similar groups. Literacy in present-day society is not strictly defined as the ability to read and write, but as a reflection of evolving skills needed to fully function within a society.

    Read More

  • The Importance Of Listening And Speaking Skills

    1551 Words  | 4 Pages

    The present study attempts to investigate the proper methods to be applied for improving the listening and speaking skills for children at early ages. The main focus of this study is to show how children can improve these two skills (listening and speaking) in English language as non-native speakers. Introducing to children these two (listening and speaking) skills from early ages, it is assisting them to gain it easily. Most of the participants in the study are children about 4-6 years old. Some creative activities like song, game, flash cards and role playing were introduced. The study manifests some researches about the effectiveness of auditory devices for improving listening and speaking skills at early stage. Listening and speaking skills

    Read More

  • Importance Of Listening Skills

    1222 Words  | 3 Pages

    Listening ability is a main and crucial part of one’s language ability while some ELT methods have assumed that listening skill will develop automatically during enough exposure to the language and via the practice of vocabulary and pronunciation (Hedge, 2000). Vandergrift (1999) also defines listening as an indispensable resource of acquisition that makes the crucial difference between the more or less competent and successful ELF learners. People tend to believe that L2 learners need an enough amount of comprehensible aural input to help them to acquire a particular language (Rost, 1994), although we are not sure about type and quantity of the aural input (Rost, 1990).

    Read More

More about The Importance Of Listening: One Of The Most Important Skills

Open Document